Marissa LaMalfa Resume
EDUCATION
CENTRAL CONNECTICUT STATE UNIVERSITY, New Britain, CT May 2015
Bachelor of Science, HOSPITALITY AND TOURISM MANAGEMENT
WORK EXPERIENCES
BON APPETIT MANAGEMENT COMPANY, Cambridge, MA September 2018- Present
Associate Retail Director
- Manage and train union staff over 9 different retail locations
- Conduct weekly inventory, product ordering, scheduling and budgeting
- Work with local vendors, create marketing events, and introduce new and local products into cafes
BON APPETIT MANAGEMENT COMPANY, Middletown, CT July 2017-September 2018
Catering Manager/ Interim Director
- Built relationships with clients campus wide and produced over 2 million a year in sales
- Worked and supported sustainability on campus with each event
- Responsible for weekly billing, budgeting for catering events and menu building
- Managed union staff as well as student staff and created schedules and daily agendas for them
- Followed all BA standards with décor, safety, temps and marketing
- Proficient in timepro, catertrax, mystaff as well as EMS
- Traveled to various accounts across the north east for large catering weekends and events
- Set up Catering departments across the North East for other Bon Appetit accounts
BON APPETIT MANAGEMENT COMPANY, Middletown, CT August 2015-July 2017
Café Manager
- Managed union cooks, cold prep, and cashiers
- Recruited, interviewed and trained all student employees, including safety and sanitation
- Progressively took over marketing throughout all Wesleyan BA social media accounts promoting local vendors, marketing events and seasonal promotions
- Analyzed food selection & replaced with high quality & higher demanded products while maintaining a proper food cost
- Proficient in inventory through my location, proper food ordering and scheduling staff through timepro
- Ensures positive customer service, working with customer needs through all dietary and other needs
- Demonstrated strong customer service through answering questions quickly and proficiently
Ran daily 10 at 10’s, premeals, and temperature logs
SODEXO, New Britain, Connecticut & Springfield, Massachusetts May 2015 to August 2015
Catering Supervisor and Retail Associate
- Worked with customers to ensure satisfaction in areas such as quality, service, and problem resolution
- Assembled food and décor to meet the needs of various clientele in respect to the event being held
- Properly portioned foods according to the menu, with a high standard of customer service details
- Trained employees in proper food preparation procedures, safety, and team efficiency
SODEXO, New Britain, Connecticut April 2012 to May 2015
Catering Attendant
- Assembled and delivered food and supplies to on-campus catering functions
- Worked events ranging from coffee pop-ups to groups of over 1,000 at Central Connecticut State
- Provided efficient, courteous, and quality service to over 14,000 students
- Properly portioned foods according to the menu, with a high standard of customer service details
- Cleaned all work areas, equipment, utensils, dishes, and silverware and ensured they were stored appropriately
RUNAWAY BRIDE DESTINATION WEDDINGS, Rocky Hill, CT May 2013 to August 2013
Wedding Coordinator
- Planned, coordinated, and monitored assigned wedding ceremonies and related events
- Created and maintained contracts with appropriate vendors regarding wedding events
- Attended client meetings and conducted site visits for them
- Created detailed marketing brochures and maintained updates on social media account
CERTIFICATIONS
-Servsafe Certified
-BA Allergen Certified
EDUCATION
CENTRAL CONNECTICUT STATE UNIVERSITY, New Britain, CT May 2015
Bachelor of Science, HOSPITALITY AND TOURISM MANAGEMENT
WORK EXPERIENCES
BON APPETIT MANAGEMENT COMPANY, Cambridge, MA September 2018- Present
Associate Retail Director
- Manage and train union staff over 9 different retail locations
- Conduct weekly inventory, product ordering, scheduling and budgeting
- Work with local vendors, create marketing events, and introduce new and local products into cafes
BON APPETIT MANAGEMENT COMPANY, Middletown, CT July 2017-September 2018
Catering Manager/ Interim Director
- Built relationships with clients campus wide and produced over 2 million a year in sales
- Worked and supported sustainability on campus with each event
- Responsible for weekly billing, budgeting for catering events and menu building
- Managed union staff as well as student staff and created schedules and daily agendas for them
- Followed all BA standards with décor, safety, temps and marketing
- Proficient in timepro, catertrax, mystaff as well as EMS
- Traveled to various accounts across the north east for large catering weekends and events
- Set up Catering departments across the North East for other Bon Appetit accounts
BON APPETIT MANAGEMENT COMPANY, Middletown, CT August 2015-July 2017
Café Manager
- Managed union cooks, cold prep, and cashiers
- Recruited, interviewed and trained all student employees, including safety and sanitation
- Progressively took over marketing throughout all Wesleyan BA social media accounts promoting local vendors, marketing events and seasonal promotions
- Analyzed food selection & replaced with high quality & higher demanded products while maintaining a proper food cost
- Proficient in inventory through my location, proper food ordering and scheduling staff through timepro
- Ensures positive customer service, working with customer needs through all dietary and other needs
- Demonstrated strong customer service through answering questions quickly and proficiently
Ran daily 10 at 10’s, premeals, and temperature logs
SODEXO, New Britain, Connecticut & Springfield, Massachusetts May 2015 to August 2015
Catering Supervisor and Retail Associate
- Worked with customers to ensure satisfaction in areas such as quality, service, and problem resolution
- Assembled food and décor to meet the needs of various clientele in respect to the event being held
- Properly portioned foods according to the menu, with a high standard of customer service details
- Trained employees in proper food preparation procedures, safety, and team efficiency
SODEXO, New Britain, Connecticut April 2012 to May 2015
Catering Attendant
- Assembled and delivered food and supplies to on-campus catering functions
- Worked events ranging from coffee pop-ups to groups of over 1,000 at Central Connecticut State
- Provided efficient, courteous, and quality service to over 14,000 students
- Properly portioned foods according to the menu, with a high standard of customer service details
- Cleaned all work areas, equipment, utensils, dishes, and silverware and ensured they were stored appropriately
RUNAWAY BRIDE DESTINATION WEDDINGS, Rocky Hill, CT May 2013 to August 2013
Wedding Coordinator
- Planned, coordinated, and monitored assigned wedding ceremonies and related events
- Created and maintained contracts with appropriate vendors regarding wedding events
- Attended client meetings and conducted site visits for them
- Created detailed marketing brochures and maintained updates on social media account
CERTIFICATIONS
-Servsafe Certified
-BA Allergen Certified