Mariah Cuatepotzo
Location: Madison, WI, USA
School: Madison College
Field of Study: Marketing

Mariah Cuatepotzo

7419 Riles Rd.
Middleton WI. 53562
Level two educational administrator with over six years in an office and business setting specializing in customer relations and career building in an educational setting. Professional, flexible, and diverse, with heightened organizational skills, and proven time management abilities.
Madison Area Technical College
Madison WI.
Associates in Marketing
Certified in Customer Service Relations
Digital Marketing Certified
3.5 GPA and Deans List Nominated Experience
February 2020 – Present
Educational Administrative to the Dean of Nursing Level 2 • Herzing University
● Assisting the Dean and Clinical Coordinator, and Faculty on detailed, and time sensitive projects.
● Providing administrative support, using Excel, PowerPoint, Word, Publisher.
● General Administrative tasks
● Provide excellent customer service to incoming guests and students
● Onboarding faculty: Preparing necessary documentation, scheduling in-person I-9 meetings, entering completed I-9 in Faculty UltiPro, and creating E-Verify cases.
● Utilizing CampusNexus to pull up student summaries and reports.
● Creating and delivering adjunct contracts for part-time faculty members.
● Submitting payroll spreadsheets to the payroll department for PT adjunct faculty.
● Oversee and assisting documentation for the Nursing students and faculty, including but not limited to Castlebranch document management, CPR Certifications, Vaccine records, Nursing licenses, background checks.
● Overseeing faculty Castlebranch Requirements.
● Day to day office duties, phone answering, scanning, copying.
● Auditing faculty requirement/compliance files.
● Overseeing online bookstore operations via SourceOne.
● Preforming outreach to student regarding book validation and problem-solving issues that may arise.
● Creating Dean’s list mail mergers
● Creating SOP’s, and lesson plans for staff, and faculty engagement such as time management

April 2020 – July 2020
Social Media Intern • Madison College Writing Center • Madison Area Technical College
● Creating new content for writing center social media page
● Creating a postal schedule
● Researching social media trends and executing research in upcoming posts.
● Performing outreach to tutors for tutor spotlight, created to recognize the tutors and allow students to get to know tutors in the writing center.
● Worked closely with writing center director, contributed to weekly meetings.

May 2018 – February 2020
• Owner • Mariah’s Home Improvements
● General Administrative tasks
● Established business plan, setup insurances, marketed services, and engaged new clientele.
● Grew business to full capacity, provided excellent customer service, maintained relationships.
● Managed company payroll: system entry, taxes, and paychecks. Performed all data entry and issue resolution.

November 2014 – February 2018
• Senior Customer Service Representative • Regus
● General Administrative tasks
● Answered multi-phone lines and directed calls to the appropriate clients
● Managed the front desk: managed mail greeted clients, provided hospitality to guests, and ordered office supplies
● Interviewed potential new hires and assisted in the screening process
● Supported over 72 companies: administrative tasks, phone services, center billing, report processing, and documentation management
● Marketed our office spaces to potential clients
Key Skills
Microsoft Suite
Project Management
Written and Verbal Communication

Proud Member of The National Society of Leadership and Success - Sigma Alpha Pi
[Available upon request.]