860 Maybole Ave., Henderson, Nevada 89012 Tel: (C)------------
Having worked in customer service and administrative assistant related fields, I am excited to branch out and use my organizational expertise in new and creative capacities. I look forward to new challenges and opportunities where I can utilize my experience in order to maximize the potential an employer may not even be aware of. I am a self-starter and a quick learner, adept at incorporating my skills in an energetic and productive manner. I pride myself on being responsible and solution-oriented; I work well in a team environment and can appreciate the input of others, and can evaluate the best course of action to improve operations.
QUALIFICATIONS AND SKILLS:
Excellent organizational skills
Exceptional interpersonal and customer service record
Effective team member
Proactive in the implementation of new strategies creating effective job tasks
Computer experience in Windows, Microsoft Word, Excel, Macintosh OS, Pages, and web based medical, scheduling, and payroll applications
September 1994 – Present: Administrative Consultant - Alexandria Crossley Nurse Consultants – Las Vegas
Established formats and processes for documentation provided to agencies for submission to the state of Nevada regulatory agencies. Created billing statement protocols for each client agency. Coordinated credential management for nurse employees, consistently performing as an integral partner in the growth and success of this small business.
March 2015 – Present: Office Assistant/Billing - Wellness Institute of Nevada– Henderson
Directly increased office efficiency by transitioning to a paperless scheduling, billing, and documentation system within two years. Coordinated files for personal injury cases, while maintaining an open dialogue with legal professionals, insurance companies, and case managers, to ensure timely resolution and payment. Recruited personnel as needed to establish continuity of services to customers.
September 2007 – February 2015: Office Assistant - Andres G. Resto MD FACS PC– Henderson
Processing of new and established patients. Ensure pre- and post-operative care and scheduling. Assisted with medical filing and document management. Assist doctor with procedures as needed.
April 2007-August 2007: Client Support Specialist - Harland Clark – Boulder City
Assessing employees understanding and support of marketing initiatives. Measuring process from customer service point of view, Testing compliance and providing recommendations for service improvement.
September 1994 – March 2007: Director of Payroll/Personnel - Delmar Gardens of Green Valley
Handle all aspects of employee relations, data entry of personnel records, and maintenance of employee files. Calculate time card work hours, processing payroll reports, and process paychecks. Additional duties include: effectively helping employees with benefits administration, processing of inter-office purchase invoices requisitions of accounts payable/receivable.
TRAINING AND CERTIFICATIONS:
May 2007: Certificate – The Art of Concierge: The International School of Hospitality (TISOH) July 2017: Notary Public - Secretary of State, State of Nevada
Part time Personal Assistant