Margaret Portway Resume
Friendly and outgoing Customer Success Professional with excellent administration, organization, and interpersonal skills. Consistent in satisfying customers, building loyalty, and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives. Extensive background in writing and editing, with an in-depth understanding of ideal structure, format, and style.
Skills
? Proficient in MS Office (Word, Excel, and Outlook), Adobe (Acrobat, Photoshop, and Lightroom), Google Suite, Salesforce, ZenDesk, CAT, OpenAsset, Restaurant and Retail POS Systems ? Office Administration ? Interpersonal skills ? Outstanding customer service ? Strong Editing Skills ? Asset and Account Management ? Client support ? Data entry ? Retail ? Scheduling ? Training
? Time management ? Superior communication skills ? Detail-oriented ? Advanced organization skills ? Excellent multi-tasker ? Cheerful and energetic ? Website copy ? Grammar skills ? Social media proficiency ? Copyediting and proofreading ? Creative
Experience
Social Tees | New York, NY Application Processor 02/2020 - Current
? Part-Time Volunteer for non-profit animal shelter ? Reviewed online pet adoption applications ? Performed reference and veterinarian checks for potential applicants ? Streamlined day-to-day processes to meet long-term goals ? Replied to emails and managed virtual communications in a respectful, professional, and timely manner ? Supplied accurate information and readily answered any questions about the Social Tees Organization
OpenAsset | New York, NY Customer Success Coordinator 06/2019 - 01/2020
? Customer Success for an international Digital Asset Management Software company. ? Extensive use of Salesforce, GMail, Zendesk, CAT, and OpenAsset software. ? Managed own book of Real Estate, Architecture, Design, and Construction clients based around the globe. ? Worked closely with Marketing Managers and Directors to aid in system management, document creation, and efficient workflows. ? Handled training, subscription renewals, and support for clients, while successfully pushing expansions and upsells.
Altus Group | New York, NY Client Support Analyst 01/2019 - 06/2019
? Six-Month Professional Internship performing client support services in the Global Accounts department for a real estate management consulting company. ? Answered questions and responded to inquiries to deliver high level of service to clients.Extensive use of Microsoft Office, with particular focus on Excel. ? Efficient and accurate data input and analysis for multi-million dollar corporations. ? Organized and scheduled properties and appraisals for various international accounts.
Various | NJ Various Customer and Food Service Roles 01/2016 - 01/2019
? Multiple Food Service, Retail, and Hospitality Roles for Companies throughout New Jersey, including Rook Coffee, Woody's Ocean Grille, Casino Pier and Breakwater Beach Water Park, and Chipotle ? Trained new hires while handling food and beverage preparation and service at high volume locations ? Completed diverse tasks on a daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments ? Cultivated impactful relationships with customers and drove business development by delivering product knowledge
Multiple Students | NJ Private Tutor 01/2015 - 01/2018
? Tutored struggling, average and advanced students in English and ILA ? Outgoing, reliable, and caring ? Taught students how to study, take notes and complete test questions ? Recorded student progress and tutoring session details ? Provided students with personalized educational, behavioral and emotional support ? Supported students by identifying and addressing specific concerns ? Coached students through challenging material with positive reinforcement and encouragement
Education and Training
University of Delaware | Newark, DE B.A in English 05/2018 ? Completed coursework in Communications, English Literature, and Media Analysis
Activities and Honors
? Capstone Project - "Muscles and Wombs": Whitman's Two-Dimensional Women was selected for presentation at the Literary Capstone Symposium ? Rho lambda National Honor Society Member ? Delta Gamma Fraternity Member ? Elected to Director of House Management, Honor Board Member-At-Large, and Director of Recruitment Presentation for Delta Gamma Fraternity ? Canine Companions for Independence Member
Friendly and outgoing Customer Success Professional with excellent administration, organization, and interpersonal skills. Consistent in satisfying customers, building loyalty, and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives. Extensive background in writing and editing, with an in-depth understanding of ideal structure, format, and style.
Skills
? Proficient in MS Office (Word, Excel, and Outlook), Adobe (Acrobat, Photoshop, and Lightroom), Google Suite, Salesforce, ZenDesk, CAT, OpenAsset, Restaurant and Retail POS Systems ? Office Administration ? Interpersonal skills ? Outstanding customer service ? Strong Editing Skills ? Asset and Account Management ? Client support ? Data entry ? Retail ? Scheduling ? Training
? Time management ? Superior communication skills ? Detail-oriented ? Advanced organization skills ? Excellent multi-tasker ? Cheerful and energetic ? Website copy ? Grammar skills ? Social media proficiency ? Copyediting and proofreading ? Creative
Experience
Social Tees | New York, NY Application Processor 02/2020 - Current
? Part-Time Volunteer for non-profit animal shelter ? Reviewed online pet adoption applications ? Performed reference and veterinarian checks for potential applicants ? Streamlined day-to-day processes to meet long-term goals ? Replied to emails and managed virtual communications in a respectful, professional, and timely manner ? Supplied accurate information and readily answered any questions about the Social Tees Organization
OpenAsset | New York, NY Customer Success Coordinator 06/2019 - 01/2020
? Customer Success for an international Digital Asset Management Software company. ? Extensive use of Salesforce, GMail, Zendesk, CAT, and OpenAsset software. ? Managed own book of Real Estate, Architecture, Design, and Construction clients based around the globe. ? Worked closely with Marketing Managers and Directors to aid in system management, document creation, and efficient workflows. ? Handled training, subscription renewals, and support for clients, while successfully pushing expansions and upsells.
Altus Group | New York, NY Client Support Analyst 01/2019 - 06/2019
? Six-Month Professional Internship performing client support services in the Global Accounts department for a real estate management consulting company. ? Answered questions and responded to inquiries to deliver high level of service to clients.Extensive use of Microsoft Office, with particular focus on Excel. ? Efficient and accurate data input and analysis for multi-million dollar corporations. ? Organized and scheduled properties and appraisals for various international accounts.
Various | NJ Various Customer and Food Service Roles 01/2016 - 01/2019
? Multiple Food Service, Retail, and Hospitality Roles for Companies throughout New Jersey, including Rook Coffee, Woody's Ocean Grille, Casino Pier and Breakwater Beach Water Park, and Chipotle ? Trained new hires while handling food and beverage preparation and service at high volume locations ? Completed diverse tasks on a daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments ? Cultivated impactful relationships with customers and drove business development by delivering product knowledge
Multiple Students | NJ Private Tutor 01/2015 - 01/2018
? Tutored struggling, average and advanced students in English and ILA ? Outgoing, reliable, and caring ? Taught students how to study, take notes and complete test questions ? Recorded student progress and tutoring session details ? Provided students with personalized educational, behavioral and emotional support ? Supported students by identifying and addressing specific concerns ? Coached students through challenging material with positive reinforcement and encouragement
Education and Training
University of Delaware | Newark, DE B.A in English 05/2018 ? Completed coursework in Communications, English Literature, and Media Analysis
Activities and Honors
? Capstone Project - "Muscles and Wombs": Whitman's Two-Dimensional Women was selected for presentation at the Literary Capstone Symposium ? Rho lambda National Honor Society Member ? Delta Gamma Fraternity Member ? Elected to Director of House Management, Honor Board Member-At-Large, and Director of Recruitment Presentation for Delta Gamma Fraternity ? Canine Companions for Independence Member