Marcus Geralds
Marcus Geralds
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Summary
Persuasive self-starter highly skilled in rapidly developing rapport, communicating effectively, and able to quickly grasp and apply new information. Customer service background exceeding client expectations, recognized as a leader, hard-worker, and excellent team player.
Education:
Finlandia University, Hancock, MI- December 2017
Bachelor of Business Administration, Sports Management
Extra-Curricular Activities:
Member of Phi Beta Sigma Fraternity Incorporated
Men’s Basketball Finlandia University 2014-2017
Student Intern- TRIO Student Support Services Fall 2017 Semester
Experience:
Menards, Sales Associate, Matteson, IL
MAY 2019- SEP 2019
Worked directly with guests, so I had to have excellent customer service skills and had to communicate effectively with people of all personality types.
Being able to be punctual, positive, willing to help, outgoing, polite, willing to go "the extra mile" for customers.
Answered guests questions throughout the entire shift, solved product concerns, and often acted as cashiers.
When speaking to guest about the product. I used myself as a tool to help the customers purchase the product. I was able to make a sale and help the guest get what they needed as well.
Numerator, Data Associate, Chicago, IL
JAN 2019- MAY 2019
Worked on multiple projects
Matched items from shopping receipts and internet websites to their respective brands and product categories.
Researched brands and specific products online to gather specific data and insights.
RJW Group, Customer Service Specialist, Lockport, IL
AUG 2018- NOV 2018
Assisted with customer service related questions, problems and find ways to resolve the issues.
Oversaw the Tracking groups to ensure Check Calls were up to date and completed.
Communicated with outside carriers and internal carrier reps regarding customer related questions or problems an ad assist in resolutions.
Hidden Manna Cafe, Server, Matteson, IL
APR 2018- JUL 2018
As a server for the weekends it was a fast paced environment where I had to tend to customers.
I had to be respectful and continued to be self motivated in order to work these hours without any breaks in between.
I used customer service skills, thinking on my feet, multi-tasking, and problem solving skills.
Finlandia University, Admissions Assistant, Hancock, MI
AUG 2014- OCT 2016
Made calls and sent text messages to prospective students.
Recorded summaries of our conversations with prospective students.
Assisted in putting packets of the Universities information together.
Participated in admissions activities such as Meet Finlandia Days.
References
Jarrette Jones, BlueCross BlueShield of IL, TX, OK, NM, and MT
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Cindy Cowell, Director TRIO Student Support Services at Finlandia University
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Michael Willis, Phi Beta Sigma Fraternity, Inc- Epsilon Chi Sigma chapter
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Marcus Geralds
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Summary
Persuasive self-starter highly skilled in rapidly developing rapport, communicating effectively, and able to quickly grasp and apply new information. Customer service background exceeding client expectations, recognized as a leader, hard-worker, and excellent team player.
Education:
Finlandia University, Hancock, MI- December 2017
Bachelor of Business Administration, Sports Management
Extra-Curricular Activities:
Member of Phi Beta Sigma Fraternity Incorporated
Men’s Basketball Finlandia University 2014-2017
Student Intern- TRIO Student Support Services Fall 2017 Semester
Experience:
Menards, Sales Associate, Matteson, IL
MAY 2019- SEP 2019
Worked directly with guests, so I had to have excellent customer service skills and had to communicate effectively with people of all personality types.
Being able to be punctual, positive, willing to help, outgoing, polite, willing to go "the extra mile" for customers.
Answered guests questions throughout the entire shift, solved product concerns, and often acted as cashiers.
When speaking to guest about the product. I used myself as a tool to help the customers purchase the product. I was able to make a sale and help the guest get what they needed as well.
Numerator, Data Associate, Chicago, IL
JAN 2019- MAY 2019
Worked on multiple projects
Matched items from shopping receipts and internet websites to their respective brands and product categories.
Researched brands and specific products online to gather specific data and insights.
RJW Group, Customer Service Specialist, Lockport, IL
AUG 2018- NOV 2018
Assisted with customer service related questions, problems and find ways to resolve the issues.
Oversaw the Tracking groups to ensure Check Calls were up to date and completed.
Communicated with outside carriers and internal carrier reps regarding customer related questions or problems an ad assist in resolutions.
Hidden Manna Cafe, Server, Matteson, IL
APR 2018- JUL 2018
As a server for the weekends it was a fast paced environment where I had to tend to customers.
I had to be respectful and continued to be self motivated in order to work these hours without any breaks in between.
I used customer service skills, thinking on my feet, multi-tasking, and problem solving skills.
Finlandia University, Admissions Assistant, Hancock, MI
AUG 2014- OCT 2016
Made calls and sent text messages to prospective students.
Recorded summaries of our conversations with prospective students.
Assisted in putting packets of the Universities information together.
Participated in admissions activities such as Meet Finlandia Days.
References
Jarrette Jones, BlueCross BlueShield of IL, TX, OK, NM, and MT
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Cindy Cowell, Director TRIO Student Support Services at Finlandia University
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Michael Willis, Phi Beta Sigma Fraternity, Inc- Epsilon Chi Sigma chapter
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