Marc Anthony's Resume
6621 Skyline Dr. San Diego, CA 92114
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MARC ANTHONY GARCIA
QUALIFICATIONS
Over three years of retail management experience working with diverse populations of customers.
Improved customer satisfaction by building strong rapport with staff and customers.
EXPERIENCE ASSISTANT TEAM LEADER – SERVICE, BIG LOTS, HIGHLAND, CA 04/2017 – 06/2017
Managed team of twenty-two employees including recruitment, hiring, and management of staff. Oversaw employee recognition program which aimed at increasing employee satisfaction and morale. Oversaw day to day operations of front of store including inventory management, furniture sales, increasing extended warranty sales, rewards tracking, and enhanced employee goal attainment. Improved store ranking from 5th in 2017 to first in the region by driving Nationwide Children’s Hospital Donations.
SALES ASSOCIATE, THE HOME DEPOT ~ SAN BERNARDINO, CA 09/2015-09/2016
Provide fast, friendly service by actively seeking out customers to assess their needs, providing assistance and interpretation. Emphasize on department and product knowledge, offering information on product features and knowing related items to sell an entire project. Establish a rapport with contractors, offer great customer service in order to keep them returning for more business. Meet sales quotas, generate reports and answer phone calls to create quotes. Follow all safety policies and standards, promote services, create consumer and commercial accounts offered at Special Services & Pro Desk.
OFFICE ASSISTANT, SAN BERNARDINO ~ COUNTY DEPARTMENT OF BEHAVIORAL HEALTH 09/1999-07/2011
Interview clients to make sure they are aware of services available and refer them to appropriate agencies such as free medical clinics, food banks, shelters, clothing and utility assistance programs. Provide interpretation services for psychiatric evaluations and psychological assessments. Assist in crisis situations by deescalating clients and have had them hand over any weapons, have called 911 and arranged for emergency services. Helped ensure the safety of clients by escorting them to another location. Advocated for clients by consulting with Psychiatrists, Nurses, and Psych Techs regarding medication needs such as allergic reactions, shortages of medication problems with receiving medication from the pharmacy and verifying prescription based on the last consultation note. Assisted in providing sample medications for clients through the clinic and/or pharmacy. Verified patient’s information and updated database of any changes. Verified MEDI-CAL coverage. Dealt with HMO representatives to verify insurance coverage, co-pays, referrals and authorizations. Answered phone calls and directed patients to corresponding clinics. Received co-payments and made daily deposits.
EDUCATION SB VALLEY COLLEGE HUMAN SERVICES 2000-2005
UNIVERSITY OF PHOENIX BA BUSINESS MANAGEMENT 2005-PRESENT
6621 Skyline Dr. San Diego, CA 92114
------------ GARCIAMARC------------
MARC ANTHONY GARCIA
QUALIFICATIONS
Over three years of retail management experience working with diverse populations of customers.
Improved customer satisfaction by building strong rapport with staff and customers.
EXPERIENCE ASSISTANT TEAM LEADER – SERVICE, BIG LOTS, HIGHLAND, CA 04/2017 – 06/2017
Managed team of twenty-two employees including recruitment, hiring, and management of staff. Oversaw employee recognition program which aimed at increasing employee satisfaction and morale. Oversaw day to day operations of front of store including inventory management, furniture sales, increasing extended warranty sales, rewards tracking, and enhanced employee goal attainment. Improved store ranking from 5th in 2017 to first in the region by driving Nationwide Children’s Hospital Donations.
SALES ASSOCIATE, THE HOME DEPOT ~ SAN BERNARDINO, CA 09/2015-09/2016
Provide fast, friendly service by actively seeking out customers to assess their needs, providing assistance and interpretation. Emphasize on department and product knowledge, offering information on product features and knowing related items to sell an entire project. Establish a rapport with contractors, offer great customer service in order to keep them returning for more business. Meet sales quotas, generate reports and answer phone calls to create quotes. Follow all safety policies and standards, promote services, create consumer and commercial accounts offered at Special Services & Pro Desk.
OFFICE ASSISTANT, SAN BERNARDINO ~ COUNTY DEPARTMENT OF BEHAVIORAL HEALTH 09/1999-07/2011
Interview clients to make sure they are aware of services available and refer them to appropriate agencies such as free medical clinics, food banks, shelters, clothing and utility assistance programs. Provide interpretation services for psychiatric evaluations and psychological assessments. Assist in crisis situations by deescalating clients and have had them hand over any weapons, have called 911 and arranged for emergency services. Helped ensure the safety of clients by escorting them to another location. Advocated for clients by consulting with Psychiatrists, Nurses, and Psych Techs regarding medication needs such as allergic reactions, shortages of medication problems with receiving medication from the pharmacy and verifying prescription based on the last consultation note. Assisted in providing sample medications for clients through the clinic and/or pharmacy. Verified patient’s information and updated database of any changes. Verified MEDI-CAL coverage. Dealt with HMO representatives to verify insurance coverage, co-pays, referrals and authorizations. Answered phone calls and directed patients to corresponding clinics. Received co-payments and made daily deposits.
EDUCATION SB VALLEY COLLEGE HUMAN SERVICES 2000-2005
UNIVERSITY OF PHOENIX BA BUSINESS MANAGEMENT 2005-PRESENT