Mar
marcia a. smith-robinson
20134 San Juan (Cell)------------
Detroit, MI 48221 ------------
ADMINISTRATIVE PROFESSIONAL
Energetic / Excellent Communication Skills /Team Oriented
SUMMARY
An administrative professional with diverse office administrative experience. Excellent verbal and written communication skills. Strong knowledge of computer applications and presentations. Ability to multi-task and meet deadlines accurately and efficiently. Proficiency working with senior and middle management. An energetic and enthusiastic team player that works well independently. Pursuing a challenging position within a growing company where diverse organizational and communication skills will continue to be enhanced as well as promote the company’s profitability
PROFESSIONAL EXPERIENCE
Aetna Health Care, Southfield 2016-2016
Administrative Assistant
Primary responsibilities; handled all secretarial functions including typing of correspondence, xeroxing, faxing, filing, handled daily customer service. Maintained customer account records; assisted in billing.
RIGHT MANAGEMENT, Southfield, MI 2001-2015
Receptionist/Administrative Assistant
Responsible for customer interaction, typing, filing, and general office support. Managed office database inputting information daily. Scheduled candidates for in-house sessions, posted available employment positions in proprietary job bank. Compiled various reports for executives in the firm.
?Trained co-worker on policies and procedures of Receptionist position and Market Research desk.
?Knowledgeable of internal Right Everywhere data base entered information and assisted customers with questions and concerns.
?Maintained job posting board for candidates and consultants at 100% accuracy.
?Handled all maintenance issues or concerns for two offices efficiently and effectively resulting in continued office operations.
?Acquired knowledge of various job duties, filling in where necessary to reduce the amount of downtime.
?Provided candidate pre-authorization to join private Right Management LinkedIn groups allowing approval of membership.
?First customer contact, answered phone, face to face meeting and directing customers appropriately.
METRO EMERGENCY SERVICES, INC., Highland Park, MI 1999-2001
Administrative Assistant
Assistant to the Director of Psychiatric Services, ten Doctors, 20 Nurses, 19 Case Managers and 3 Clinical Managers. Responsibilities in this fast pace environment included drafting of all correspondence including letters, memos, spreadsheets, monthly medication schedule and reports. Maintained filing system, xeroxing, faxing and generating monthly reports. Answered telephone and generated all necessary paper work when placing clients at designated facilities and maintained customer service relations.
marcia a. smith-robinson Page 2
?Reduced cost of supplies by 25% with the changing of office supply companies.
?Handled pharmaceutical representatives, which led to Metro receiving free samples and reduced pricing of medications.
?Effectively handled the placement of patients at designated facilities with a 95% accuracy rate.
RESIDENTIAL CARE ALTERNATIVES, Detroit, MI 1995-1999
Secretary
Assistant to ten Case Mangers and two Clinical Managers. Responsibilities in this fast paced environment included drafting of all correspondence letters, memos, spreadsheets and reports. Maintained filing system, generated weekly and monthly reports for management, retrieving client charts from company database, answered multi-line switchboard as assigned, generated all necessary paperwork when placing clients at designated facilities and maintained customer service relations.
OPTIONS COUNSELING SERVICES, Centerline, MI 1994-1996
Administrative Assistant
Assistant to three Substance Abuse Counselors. Primary responsibilities; drafted business correspondence including letters, memos, spreadsheets and reports. Scheduled all appointments for State and Federal Probation and parole clients, monitored daily process for receiving urine samples from female clients. Handled verbal and written communication with substance abuse counselors regarding daily needs. Screened all incoming calls, greeted clients, maintained filing system and handled daily customer service relations.
BAKER KNAPP & TUBBS, Troy, MI 1993-1995
Administrative Assistant
Primary responsibilities; typed all business correspondence, screened all incoming calls, greeted customers and maintained filing system. Daily review of work orders to generate invoices and statements, reconciliation of bank statements and processed furniture orders. Retrieved and distributed mail, conducted special projects as assigned and maintained customer service relations.
UNIVERAL STANDARD MEDICAL LAB, Southfield, MI 1993-1995
Share Time Secretary
Primary responsibilities; handled all secretarial functions including typing of correspondence, xeroxing, faxing, filing, took dictation, handled daily customer service. Maintained customer account records; assisted in billing, receipt and application of payment.
COMPUTER SKILLS
?Keyboarding - 50 wpm ?Microsoft Works
?Microsoft Excel ?Excel
?Microsoft Word ? Internet
?Outlook
EDUCATION
Associates, Office Administration, Detroit Business Institute, Detroit, MI
Graduate, Kettering Senior High School, Detroit, MI
marcia a. smith-robinson
20134 San Juan (Cell)------------
Detroit, MI 48221 ------------
ADMINISTRATIVE PROFESSIONAL
Energetic / Excellent Communication Skills /Team Oriented
SUMMARY
An administrative professional with diverse office administrative experience. Excellent verbal and written communication skills. Strong knowledge of computer applications and presentations. Ability to multi-task and meet deadlines accurately and efficiently. Proficiency working with senior and middle management. An energetic and enthusiastic team player that works well independently. Pursuing a challenging position within a growing company where diverse organizational and communication skills will continue to be enhanced as well as promote the company’s profitability
PROFESSIONAL EXPERIENCE
Aetna Health Care, Southfield 2016-2016
Administrative Assistant
Primary responsibilities; handled all secretarial functions including typing of correspondence, xeroxing, faxing, filing, handled daily customer service. Maintained customer account records; assisted in billing.
RIGHT MANAGEMENT, Southfield, MI 2001-2015
Receptionist/Administrative Assistant
Responsible for customer interaction, typing, filing, and general office support. Managed office database inputting information daily. Scheduled candidates for in-house sessions, posted available employment positions in proprietary job bank. Compiled various reports for executives in the firm.
?Trained co-worker on policies and procedures of Receptionist position and Market Research desk.
?Knowledgeable of internal Right Everywhere data base entered information and assisted customers with questions and concerns.
?Maintained job posting board for candidates and consultants at 100% accuracy.
?Handled all maintenance issues or concerns for two offices efficiently and effectively resulting in continued office operations.
?Acquired knowledge of various job duties, filling in where necessary to reduce the amount of downtime.
?Provided candidate pre-authorization to join private Right Management LinkedIn groups allowing approval of membership.
?First customer contact, answered phone, face to face meeting and directing customers appropriately.
METRO EMERGENCY SERVICES, INC., Highland Park, MI 1999-2001
Administrative Assistant
Assistant to the Director of Psychiatric Services, ten Doctors, 20 Nurses, 19 Case Managers and 3 Clinical Managers. Responsibilities in this fast pace environment included drafting of all correspondence including letters, memos, spreadsheets, monthly medication schedule and reports. Maintained filing system, xeroxing, faxing and generating monthly reports. Answered telephone and generated all necessary paper work when placing clients at designated facilities and maintained customer service relations.
marcia a. smith-robinson Page 2
?Reduced cost of supplies by 25% with the changing of office supply companies.
?Handled pharmaceutical representatives, which led to Metro receiving free samples and reduced pricing of medications.
?Effectively handled the placement of patients at designated facilities with a 95% accuracy rate.
RESIDENTIAL CARE ALTERNATIVES, Detroit, MI 1995-1999
Secretary
Assistant to ten Case Mangers and two Clinical Managers. Responsibilities in this fast paced environment included drafting of all correspondence letters, memos, spreadsheets and reports. Maintained filing system, generated weekly and monthly reports for management, retrieving client charts from company database, answered multi-line switchboard as assigned, generated all necessary paperwork when placing clients at designated facilities and maintained customer service relations.
OPTIONS COUNSELING SERVICES, Centerline, MI 1994-1996
Administrative Assistant
Assistant to three Substance Abuse Counselors. Primary responsibilities; drafted business correspondence including letters, memos, spreadsheets and reports. Scheduled all appointments for State and Federal Probation and parole clients, monitored daily process for receiving urine samples from female clients. Handled verbal and written communication with substance abuse counselors regarding daily needs. Screened all incoming calls, greeted clients, maintained filing system and handled daily customer service relations.
BAKER KNAPP & TUBBS, Troy, MI 1993-1995
Administrative Assistant
Primary responsibilities; typed all business correspondence, screened all incoming calls, greeted customers and maintained filing system. Daily review of work orders to generate invoices and statements, reconciliation of bank statements and processed furniture orders. Retrieved and distributed mail, conducted special projects as assigned and maintained customer service relations.
UNIVERAL STANDARD MEDICAL LAB, Southfield, MI 1993-1995
Share Time Secretary
Primary responsibilities; handled all secretarial functions including typing of correspondence, xeroxing, faxing, filing, took dictation, handled daily customer service. Maintained customer account records; assisted in billing, receipt and application of payment.
COMPUTER SKILLS
?Keyboarding - 50 wpm ?Microsoft Works
?Microsoft Excel ?Excel
?Microsoft Word ? Internet
?Outlook
EDUCATION
Associates, Office Administration, Detroit Business Institute, Detroit, MI
Graduate, Kettering Senior High School, Detroit, MI