Mangala Resume
Danny Mangala
406 S Orchard Drive
Bolingbrook, IL 60440
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ProfessionAL SummARY
Dedicated and results-driven professional with an extensive educational background and hands-on experience in healthcare, medicine, project coordination, leadership, regulatory compliance, and data analysis, seeking a challenging new position within a progressive organization. Work accurately and efficiently both independently or as part of a cooperative team. Readily adaptable to new policies, procedures and technologies. Maintain continuous involvement and provide extra effort to follow through on all projects. Proficient in Spanish.
Health Care EXPERIENCE
ICU Assistant, Adventist Bolingbrook Hospital; Bolingbrook, Illinois — 2018-Present
Multi-functional role with full accountability for the coordination and execution of daily phone operations within a fast-paced healthcare facility. Participate all facets of Standard Operating Procedures (SOPs). Establish and maintain open lines of communication between front desk personnel and patients, medical staff, and management to streamline operations. Stock medical supplies and organize supply cabinets. Interact with patients on a limited basis. Answer incoming inquiries via telephone and direct inquiries to different parts of the hospital.
Emergency Department Front Desk Assistant, Adventist Bolingbrook Hospital; Bolingbrook, Illinois — 2017-2018
Received and directed patients and vendors. Promptly greeted patients/vendors upon arrival; performed check-in/ check-out procedures. Negotiated in scheduling/confirming appointments, billing, collections, data entry and coordinating with insurance providers. Maintained patient records and charts; monitored HIPAA standards. Answered a high volume of incoming calls, quickly addressing patient concerns and forwarding escalated calls to the appropriate department. Provided exceptional patient relations; ensured patients felt comfortable.
Hospitality Desk Volunteer, Adventist Bolingbrook Hospital; Bolingbrook, Illinois — 2016-2017
Provided information to callers and direct them to proper patient room, clinics, or various departments. Received, greeted, and gave verbal directions to visitors so as to get them to appropriate person or office. Answered questions about the organization and associated activities. Assist patients and family into the hospital, walking, or by wheelchair. Acquired in sanitizing cabinets and wheelchairs. Called for transportation for patients and/or visitors in need of assistance.
EDUCATION
Benedictine University — Bachelors in Biology, 2019
Danny Mangala
406 S Orchard Drive
Bolingbrook, IL 60440
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ProfessionAL SummARY
Dedicated and results-driven professional with an extensive educational background and hands-on experience in healthcare, medicine, project coordination, leadership, regulatory compliance, and data analysis, seeking a challenging new position within a progressive organization. Work accurately and efficiently both independently or as part of a cooperative team. Readily adaptable to new policies, procedures and technologies. Maintain continuous involvement and provide extra effort to follow through on all projects. Proficient in Spanish.
Health Care EXPERIENCE
ICU Assistant, Adventist Bolingbrook Hospital; Bolingbrook, Illinois — 2018-Present
Multi-functional role with full accountability for the coordination and execution of daily phone operations within a fast-paced healthcare facility. Participate all facets of Standard Operating Procedures (SOPs). Establish and maintain open lines of communication between front desk personnel and patients, medical staff, and management to streamline operations. Stock medical supplies and organize supply cabinets. Interact with patients on a limited basis. Answer incoming inquiries via telephone and direct inquiries to different parts of the hospital.
Emergency Department Front Desk Assistant, Adventist Bolingbrook Hospital; Bolingbrook, Illinois — 2017-2018
Received and directed patients and vendors. Promptly greeted patients/vendors upon arrival; performed check-in/ check-out procedures. Negotiated in scheduling/confirming appointments, billing, collections, data entry and coordinating with insurance providers. Maintained patient records and charts; monitored HIPAA standards. Answered a high volume of incoming calls, quickly addressing patient concerns and forwarding escalated calls to the appropriate department. Provided exceptional patient relations; ensured patients felt comfortable.
Hospitality Desk Volunteer, Adventist Bolingbrook Hospital; Bolingbrook, Illinois — 2016-2017
Provided information to callers and direct them to proper patient room, clinics, or various departments. Received, greeted, and gave verbal directions to visitors so as to get them to appropriate person or office. Answered questions about the organization and associated activities. Assist patients and family into the hospital, walking, or by wheelchair. Acquired in sanitizing cabinets and wheelchairs. Called for transportation for patients and/or visitors in need of assistance.
EDUCATION
Benedictine University — Bachelors in Biology, 2019