Managerial and IT Experience
Peter A. Asper
I.T. Professional with 6+ Years Experience in Customer Support
� Supported Contraption Maker, a highly successful Rube Goldberg Puzzle Game ~ 3.5 years
� Technology Specialist: Supported Many Clients both Remotely and Onsite ~ 2.5 years
� Office Manager and Customer Support ~ 6 years (partially overlapping college)
� Systems Administrator ~ 1.5 years
EDUCATION:
� Thomas Aquinas College (TAC), Santa Paula, California May 2012
� BA in Liberal Arts, Majors in Philosophy and Theology, Minors in Mathematics and Science
� GPA: 4.0
WORK EXPERIENCE:
Supervisor, Thomas Aquinas College, Santa Paula, CA 5/19-9/19
� Headed Custodial Maintenance Department in an interim capacity
� Supervised 16 full-time employees as well as additional part-time employees
� Met and exceeded expectations for the department despite occasional labor shortages
� Managed timecards, summer projects, and department purchases
� Improved department documentation for events and procedures
� Trained incoming replacement supervisor
Developer, Game Dev Castle / Top Meadow Inc., Shaver Lake, California 7/15-present
� Provided ongoing courteous customer support
� Created puzzles, maps, levels, and courses for a number of games
� Researched new business opportunities and helped facilitate the acquisition of multiple contracts with games for education companies
� Maintained and improved company local area network and internet connectivity
� Wrote bridge code between Torque Game Engine and Steam Input API using C++
� Created and programmed unique game parts using C++
� Developed GUI support for game menus using Torque Script
� Developed in-game action buttons
� Populated and accessed an online SQL Server Database using Torque Script and PHP
� Integrated Google Analytics for tracking game usage using Torque Script and PHP
� Reported and fixed various system level and course level bugs
Technology Specialist, Manus Dei Inc. (MDI), Warrenton Virginia 03/13-7/15
� Trained end users, including ranking client officers, in technology best practices
� Worked with client CEOs, office managers, and school principles for high impact resolution
� Documented history of symptoms, troubleshooting, and solutions on a daily basis
� Trained part time employees during projects for enhanced efficiency and dependability
� Performed network troubleshooting from diagnosing failed hardware to VLAN configuration often at sites with well over 150 computing machines
� Operating System repair and installation: (Windows XP, Vista, 7, 8[.1], and Mac OS X)
� Windows Active Directory user creation, suspension, and organization
� Assisted in drive mapping and printer connection through Windows startup scripts
� Performed frequent printer configuration, sharing, and troubleshooting (Windows and Mac)
� Administered Google Apps for Business, including email accounts and groups
� Managed Windows Server share and client machine data backups (local and cloud)
� Protected systems from malware via patches, antivirus software, and user education
� Used various bootable Linux distributions to recover data from crashed systems
� Imaged devices from both network and local resources
� Optimized machines for best performance by eliminating background programs and services
� Supported a richly varied client base including commercial, educational, and non-profit at dozens of sites throughout Northern Virginia and the District of Columbia
Office Manager, Royal Horseshoe Farm, Front Royal Virginia 06/07-03/13 (Summers)
� Organized business appointments and provided customer service
� Developed and updated documentation and procedures for multiple office functions
� Provided technical support for business computers and networks
� Managed time sensitive biweekly payroll processing and payment
� QuickBooks bookkeeping and Intuit payroll services
� Manipulated Excel spreadsheets to track bill payments and accounts
� Categorized and tracked business inventories and assets
� Improved existing company website using Hyper Text Markup Language (HTML)
Systems Administrator, Aspiration Software Inc. (ASI), Front Royal, VA 12/05-06/07 (Part time)
� Managed email accounts for all employees, including email account setup and retrieval
� Solved problematic Webmail and Outlook malfunctions for local and out-of-state employees
� Linux server backup and maintenance
� Provided assistance with the upkeep of office printers and network connections
� Acted as business card designer, remodeler, and provider for the company�s 26 employees
� Updated employee listings and uploaded pictures onto the ASI website
TECHNICAL SKILLS:
Visual Studios Community (2013, 2015, 2017), Torque Script, Java Script, PHP, C++, Atlassian JIRA, Bitbucket, Windows Grep, LogMeIn,TCP/IP Networking, Windows, Microsoft Office, Microsoft Outlook, PC Hardware diagnostics, Google Apps, Logic, Mathematics, HTML, Oracle VM VirtualBox, User level Linux
CERTIFICATIONS:
CompTIA A+ CE
CompTIA Network+ CE (through 2018)
LEADERSHIP:
� Supervised an entire department (over a dozen employees) at a prestigious non-profit, Thomas Aquinas College
� Initiated contact with other companies that led to new venues for Top Meadow products
� Headed up development of an improved scheduling system for Royal Horseshoe Farm
REFERENCES UPON REQUEST
Peter A. Asper
I.T. Professional with 6+ Years Experience in Customer Support
� Supported Contraption Maker, a highly successful Rube Goldberg Puzzle Game ~ 3.5 years
� Technology Specialist: Supported Many Clients both Remotely and Onsite ~ 2.5 years
� Office Manager and Customer Support ~ 6 years (partially overlapping college)
� Systems Administrator ~ 1.5 years
EDUCATION:
� Thomas Aquinas College (TAC), Santa Paula, California May 2012
� BA in Liberal Arts, Majors in Philosophy and Theology, Minors in Mathematics and Science
� GPA: 4.0
WORK EXPERIENCE:
Supervisor, Thomas Aquinas College, Santa Paula, CA 5/19-9/19
� Headed Custodial Maintenance Department in an interim capacity
� Supervised 16 full-time employees as well as additional part-time employees
� Met and exceeded expectations for the department despite occasional labor shortages
� Managed timecards, summer projects, and department purchases
� Improved department documentation for events and procedures
� Trained incoming replacement supervisor
Developer, Game Dev Castle / Top Meadow Inc., Shaver Lake, California 7/15-present
� Provided ongoing courteous customer support
� Created puzzles, maps, levels, and courses for a number of games
� Researched new business opportunities and helped facilitate the acquisition of multiple contracts with games for education companies
� Maintained and improved company local area network and internet connectivity
� Wrote bridge code between Torque Game Engine and Steam Input API using C++
� Created and programmed unique game parts using C++
� Developed GUI support for game menus using Torque Script
� Developed in-game action buttons
� Populated and accessed an online SQL Server Database using Torque Script and PHP
� Integrated Google Analytics for tracking game usage using Torque Script and PHP
� Reported and fixed various system level and course level bugs
Technology Specialist, Manus Dei Inc. (MDI), Warrenton Virginia 03/13-7/15
� Trained end users, including ranking client officers, in technology best practices
� Worked with client CEOs, office managers, and school principles for high impact resolution
� Documented history of symptoms, troubleshooting, and solutions on a daily basis
� Trained part time employees during projects for enhanced efficiency and dependability
� Performed network troubleshooting from diagnosing failed hardware to VLAN configuration often at sites with well over 150 computing machines
� Operating System repair and installation: (Windows XP, Vista, 7, 8[.1], and Mac OS X)
� Windows Active Directory user creation, suspension, and organization
� Assisted in drive mapping and printer connection through Windows startup scripts
� Performed frequent printer configuration, sharing, and troubleshooting (Windows and Mac)
� Administered Google Apps for Business, including email accounts and groups
� Managed Windows Server share and client machine data backups (local and cloud)
� Protected systems from malware via patches, antivirus software, and user education
� Used various bootable Linux distributions to recover data from crashed systems
� Imaged devices from both network and local resources
� Optimized machines for best performance by eliminating background programs and services
� Supported a richly varied client base including commercial, educational, and non-profit at dozens of sites throughout Northern Virginia and the District of Columbia
Office Manager, Royal Horseshoe Farm, Front Royal Virginia 06/07-03/13 (Summers)
� Organized business appointments and provided customer service
� Developed and updated documentation and procedures for multiple office functions
� Provided technical support for business computers and networks
� Managed time sensitive biweekly payroll processing and payment
� QuickBooks bookkeeping and Intuit payroll services
� Manipulated Excel spreadsheets to track bill payments and accounts
� Categorized and tracked business inventories and assets
� Improved existing company website using Hyper Text Markup Language (HTML)
Systems Administrator, Aspiration Software Inc. (ASI), Front Royal, VA 12/05-06/07 (Part time)
� Managed email accounts for all employees, including email account setup and retrieval
� Solved problematic Webmail and Outlook malfunctions for local and out-of-state employees
� Linux server backup and maintenance
� Provided assistance with the upkeep of office printers and network connections
� Acted as business card designer, remodeler, and provider for the company�s 26 employees
� Updated employee listings and uploaded pictures onto the ASI website
TECHNICAL SKILLS:
Visual Studios Community (2013, 2015, 2017), Torque Script, Java Script, PHP, C++, Atlassian JIRA, Bitbucket, Windows Grep, LogMeIn,TCP/IP Networking, Windows, Microsoft Office, Microsoft Outlook, PC Hardware diagnostics, Google Apps, Logic, Mathematics, HTML, Oracle VM VirtualBox, User level Linux
CERTIFICATIONS:
CompTIA A+ CE
CompTIA Network+ CE (through 2018)
LEADERSHIP:
� Supervised an entire department (over a dozen employees) at a prestigious non-profit, Thomas Aquinas College
� Initiated contact with other companies that led to new venues for Top Meadow products
� Headed up development of an improved scheduling system for Royal Horseshoe Farm
REFERENCES UPON REQUEST