Management
Aland Calixte
2805 n course drive , Pompano Fl 33069
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Objective
To obtain a position in Customer Service Superior role/Management where skills and knowledge are utilized to promote and increase efficiency, while providing each customer with superior customer service.
Education
American InterContinental University Weston, Florida
07/2005-9/19/2007
Bachelor of Science in Criminal Justice; Forensic Science
Florida Memorial University Miami Gardens, Fl
8/2014-present
Bachelors In Pre-Law
Qualifications
Licensed Insurance agent in 50 States, including the District of Columbia
Microsoft Word, Excel, PowerPoint
Self confident, creative, fast learner critical thinker
Desire to take initiative
Ability to communicate verbally and through writing
Expert in Word, Excel, and Power Point
Flexible to accommodate any business
Analytical, versed in problem solving
Experience
Global Med Care Cypress Creek, Fl
07/09-04/10
Insurance Sales
Assist Customers with choosing the right insurance plans that suit there needs and budgets on a 4pm-10pm work shift.
Making out bound calls to potential consumers looking for benefits such as life insurance, personal health insurance, medicare, and discount products
Resolve approximately 100 escalated calls from irate customer per day, to ensure a daily efficiency
The Answer Group Margate, Fl
04/07-09/2008
Computer Tech
Assist Customers with computer related issues such as system reloads, setting up networks, setting up routers and modems.
Assist Bellsouth customers, At&t customers and Sbc global customer with computer related issues such as surf no sync and virus infections
Resolve approximately 100 escalated calls from irate customer per day, to ensure a daily efficiency
Cigna Sunrise, FL
Enrollment/Customer Service Team leader
10/05 -4/07
Organize and support approximately 15 agents daily, ensuring agent production and quality
Evaluate agent’s daily success in meeting quota and educate agents on any new updates, products or HIPPA rule changes to ensure efficiency
Resolve approximately 100 escalated calls from irate customer per day, to ensure a daily efficiency rate of 95%
Research customer accounts for billing inquires, paid and not paid claims, errors when paying claims while using a program designed to link pharmacies and CIGNA’S database to maintain a customer service rating of 95%
Medicare supple sales and Medicare advantage plans.
Medicare Part D enrollment.
Medicare DME assistance, sales, and ordering.
Inputting orders and proper information to complete DME orders
Enrollment Agent 04/06-10/05
Facilitated and demonstrated excellent customer service to approximately 100 customers per 8 hr shift, determined customer’s need and eligibility to enroll into appropriate health plan while building a relationship with the consumer to ensure a high customer satisfactory level
Explained and promoted each individual policy available to consumer
Demonstrated great customer service while still maintaining a productivity level of 7 sales per day.
Promoted in just one year from agent to floor manager over Universal Health care client, one of many clients we held in the company
Production level met the required 85% customer levels while directing the Universal Health care client
Customer Service Representative
10/05-04/06
Listened, reported, and clarified customer issues while giving customer service to about 200 customers per day; acknowledged customer concerns, and problem solved each individual account to achieve a resolution towards their compliant.
Secured customer information such as social security numbers, home address, birthdays, and payment information to make sure customer confidentiality was met on a daily bases.
Health Line One
Customer service Manager/ Enrollment Agent
9/2008-05/2018
Answer inbound coming calls, example different options to consumers and walk them through an online enrollment process for the company of their choosing
Assist enrolled consumers who have already enrolled with claim issues, finding doctors, payments, and adding benefits to their existing program
Refunding, cancelling out existing programs, and helping consumers with any questions pertaining to their existing policy
Aland Calixte
2805 n course drive , Pompano Fl 33069
------------
A------------
Objective
To obtain a position in Customer Service Superior role/Management where skills and knowledge are utilized to promote and increase efficiency, while providing each customer with superior customer service.
Education
American InterContinental University Weston, Florida
07/2005-9/19/2007
Bachelor of Science in Criminal Justice; Forensic Science
Florida Memorial University Miami Gardens, Fl
8/2014-present
Bachelors In Pre-Law
Qualifications
Licensed Insurance agent in 50 States, including the District of Columbia
Microsoft Word, Excel, PowerPoint
Self confident, creative, fast learner critical thinker
Desire to take initiative
Ability to communicate verbally and through writing
Expert in Word, Excel, and Power Point
Flexible to accommodate any business
Analytical, versed in problem solving
Experience
Global Med Care Cypress Creek, Fl
07/09-04/10
Insurance Sales
Assist Customers with choosing the right insurance plans that suit there needs and budgets on a 4pm-10pm work shift.
Making out bound calls to potential consumers looking for benefits such as life insurance, personal health insurance, medicare, and discount products
Resolve approximately 100 escalated calls from irate customer per day, to ensure a daily efficiency
The Answer Group Margate, Fl
04/07-09/2008
Computer Tech
Assist Customers with computer related issues such as system reloads, setting up networks, setting up routers and modems.
Assist Bellsouth customers, At&t customers and Sbc global customer with computer related issues such as surf no sync and virus infections
Resolve approximately 100 escalated calls from irate customer per day, to ensure a daily efficiency
Cigna Sunrise, FL
Enrollment/Customer Service Team leader
10/05 -4/07
Organize and support approximately 15 agents daily, ensuring agent production and quality
Evaluate agent’s daily success in meeting quota and educate agents on any new updates, products or HIPPA rule changes to ensure efficiency
Resolve approximately 100 escalated calls from irate customer per day, to ensure a daily efficiency rate of 95%
Research customer accounts for billing inquires, paid and not paid claims, errors when paying claims while using a program designed to link pharmacies and CIGNA’S database to maintain a customer service rating of 95%
Medicare supple sales and Medicare advantage plans.
Medicare Part D enrollment.
Medicare DME assistance, sales, and ordering.
Inputting orders and proper information to complete DME orders
Enrollment Agent 04/06-10/05
Facilitated and demonstrated excellent customer service to approximately 100 customers per 8 hr shift, determined customer’s need and eligibility to enroll into appropriate health plan while building a relationship with the consumer to ensure a high customer satisfactory level
Explained and promoted each individual policy available to consumer
Demonstrated great customer service while still maintaining a productivity level of 7 sales per day.
Promoted in just one year from agent to floor manager over Universal Health care client, one of many clients we held in the company
Production level met the required 85% customer levels while directing the Universal Health care client
Customer Service Representative
10/05-04/06
Listened, reported, and clarified customer issues while giving customer service to about 200 customers per day; acknowledged customer concerns, and problem solved each individual account to achieve a resolution towards their compliant.
Secured customer information such as social security numbers, home address, birthdays, and payment information to make sure customer confidentiality was met on a daily bases.
Health Line One
Customer service Manager/ Enrollment Agent
9/2008-05/2018
Answer inbound coming calls, example different options to consumers and walk them through an online enrollment process for the company of their choosing
Assist enrolled consumers who have already enrolled with claim issues, finding doctors, payments, and adding benefits to their existing program
Refunding, cancelling out existing programs, and helping consumers with any questions pertaining to their existing policy