Mallori DAYES
MALLORI DAYES
680 N 500 W #105 Provo, Utah 84601 ·------------
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EXPERIENCE
JULY 2019 – PRESENT
PHONE OPERATIONS TEAM LEAD, QUALTRICS
• Create schedule to ensure necessary coverage for customers calling Qualtrics to ensure customers do not wait longer than 10 seconds on the phone.
• Coordinate with our support team specialists to ensure team is trained correctly to ensure proper phone call transfers.
• Manage and coordinate training for new employees.
• Special Projects:
• Phone Operations APJ, Sydney
a) Coordinated with Sydney team with biweekly meetings to review over 400 applications for the phone operations in Sydney.
b) Conducted 20-minute interviews with over 20 candidates, doing reviews of each candidate and giving recommendations to the Sydney team regarding applicants.
MARCH 2019 – JULY 2019
PHONE OPERATIONS TEAM MEMBER, QUALTRICS
• Answer customer phone calls in order to address customer concerns or transfer customers to proper channels.
JANUARY 2019 – APRIL 2019
TEAM LEADER - INTERN, ACCEANT LOCALIZATION AND TRANSLATION MANAGEMENT
• Create terminology bases and aligning documents in a cloud CAT tool.
• Organize team meetings to meet with internship sponsor to ensure timely delivery of deliverables.
• Assign tasks to team to ensure quality and efficient work.
FEBRUARY 2017 – MARCH 2019
ASSISTANT MANAGER SHIPPING, SEWELL DIRECT
• Led a team of three people to correctly pick and package orders for shipping in a timely manner.
• Audit inventory to ensure consistency between physical inventory and inventory records.
• Trained new team members to ensure quality performance.
EDUCATION
APRIL 2020
SPANISH TRANSLATION, BRIGHAM YOUNG UNIVERSITY
GPA: 3.68
Member of Sigma Delta Phi, a National Honor Society that recognizes those college students who attain excellence in the study of the Spanish language, literature, and cultures.
SKILLS
• HTML/CSS
• Spanish Translation/Interpretation
• Localization
• Revision • Auditing Inventory
• Training
• C++
• Editing
VOLUNTEER EXPERIENCE
Teacher’s Aid: Canyon Crest Elementary School
- Assisted in teaching and reviewing homework with Spanish students in one-on-one situations.
Translator: Smart Response Disaster Accountability Project
- Helped translate main disaster accountability webpage from English to Spanish
Community Translator: Google
- Once a week, reviewed translations done by Google Translate software. These translations were Spanish to English and English to Spanish.
MALLORI DAYES
680 N 500 W #105 Provo, Utah 84601 ·------------
M------------
EXPERIENCE
JULY 2019 – PRESENT
PHONE OPERATIONS TEAM LEAD, QUALTRICS
• Create schedule to ensure necessary coverage for customers calling Qualtrics to ensure customers do not wait longer than 10 seconds on the phone.
• Coordinate with our support team specialists to ensure team is trained correctly to ensure proper phone call transfers.
• Manage and coordinate training for new employees.
• Special Projects:
• Phone Operations APJ, Sydney
a) Coordinated with Sydney team with biweekly meetings to review over 400 applications for the phone operations in Sydney.
b) Conducted 20-minute interviews with over 20 candidates, doing reviews of each candidate and giving recommendations to the Sydney team regarding applicants.
MARCH 2019 – JULY 2019
PHONE OPERATIONS TEAM MEMBER, QUALTRICS
• Answer customer phone calls in order to address customer concerns or transfer customers to proper channels.
JANUARY 2019 – APRIL 2019
TEAM LEADER - INTERN, ACCEANT LOCALIZATION AND TRANSLATION MANAGEMENT
• Create terminology bases and aligning documents in a cloud CAT tool.
• Organize team meetings to meet with internship sponsor to ensure timely delivery of deliverables.
• Assign tasks to team to ensure quality and efficient work.
FEBRUARY 2017 – MARCH 2019
ASSISTANT MANAGER SHIPPING, SEWELL DIRECT
• Led a team of three people to correctly pick and package orders for shipping in a timely manner.
• Audit inventory to ensure consistency between physical inventory and inventory records.
• Trained new team members to ensure quality performance.
EDUCATION
APRIL 2020
SPANISH TRANSLATION, BRIGHAM YOUNG UNIVERSITY
GPA: 3.68
Member of Sigma Delta Phi, a National Honor Society that recognizes those college students who attain excellence in the study of the Spanish language, literature, and cultures.
SKILLS
• HTML/CSS
• Spanish Translation/Interpretation
• Localization
• Revision • Auditing Inventory
• Training
• C++
• Editing
VOLUNTEER EXPERIENCE
Teacher’s Aid: Canyon Crest Elementary School
- Assisted in teaching and reviewing homework with Spanish students in one-on-one situations.
Translator: Smart Response Disaster Accountability Project
- Helped translate main disaster accountability webpage from English to Spanish
Community Translator: Google
- Once a week, reviewed translations done by Google Translate software. These translations were Spanish to English and English to Spanish.