Lisa Schumacher
no image
Lisa Schumacher

1402 N 16 TH ST • BISMARCK, ND 58501
• E-MAI L SCHUMACHER@BIS.MIDCO.NET • CELLULAR------------
LISA SCHUMACHER
SKILLS AND QUALIFICATIONS
Applications: Microsoft Office 2016 (and older), Adobe Creative Cloud and older,
Quicken, QuickBooks. Mac OS: Pages, Keynote, Numbers, Safari, Mail,
iCloud, iMovie
Additional Proficiencies: Http, FTP, Dreamweaver, MySQL, Microsoft Visual Web Developer,
hardware installations and configurations, and experience with sound and
video files
Programming Languages: ASP.Net 3.5, PHP, HTML, C++, C#, and JavaScript
Operating Systems: OS X, iOS, Windows 10 and older, Windows Server 2016 and older,
Novell, Unix, and Linux
Administrative Skills: Schedule meetings and appointments, organize and maintain
paper and electronic files, manage projects, conduct research, and
prepare correspondence and handle travel arrangements, prepare
statistical reports, train employees, and supervise clerical staff.
Fax machine, copier, phone system, attend meetings and record
minutes, develop or maintain databases, distribute correspondence
or mail, greet customers, guests, and/or visitors, investigate
customer complaints, maintain records, reports or files.

DecisionOne Bismarck, ND
Field Service Technician 2015 - Current
§ Installing, repairing and troubleshooting copiers, printers, scanners
§ Troubleshoot and installing in LAN environments and technology
§ Providing some desk side technical support for hardware and software
§ Performing analysis to effectively identify potential problems to eliminate problems in the future
§ Maintained requisite technical competence to support the hardware and software
§ Installing, moving, adding, and changing hardware and related peripherals
§ Taking appropriate actions to mitigate or eliminate hardware/software problems
§ Standby and travel ready, region covering Williston, Minot, Dickinson and Bismarck and in-between.
§ Performed applicable preventative maintenance, per OEM specifications
§ Excellent mechanical aptitude.
§ Excellent communications and customer service skills, leadership and creative thinking

Apple Bismarck, ND
AHA iOS T1 2012 - 2014
§ At-Home Advisor Tier 1 Customer Support on Phones, then Chat.
§ Remotely connected to customer’s computers to troubleshoot software like iTunes.
§ Specifically trained to specialize in iPhones, iPads and iPod Touch.
§ Teach and advise customers how to use their iOS products.
§ Work with teammates on ways to streamline and optimize customer’s experiences.

Kadrmas, Lee & Jackson Bismarck, ND
IT Tech 2009 – 2012
§ Computer support to employees
§ Responsible for archiving data to network drives and backup to Blu-ray
§ Installed technical equipment (computers, printers, fax, scanners, wireless routers, etc.)
§ Updated inventory software of new purchases
§ Install new technology
§ Diagnose and repair technology equipment (on-site or remotely)

Enable, Inc. Bismarck, ND
Computer Support Specialist 2008 – 2009
§ Computer support to employees
§ Provides administrative support for reporting purposes on special projects
§ Provided training to employees and new employees on online reporting system
§ Purchased and installed technical equipment (computers, printers, fax, scanners, wireless routers, etc.)
§ Troubleshoot network issues
§ Set up multiple small networks
§ Designed and published company’s website
§ Diagnose and repair technology equipment (on-site or remotely)
§ Maintain excellent health for approximately 70 computers and accessories

Extend America Bismarck, ND
Sales Support Rep/Administrative Assistant to the VP of Sales 2004 – 2006
n Supervised outbound sales team and responsible for scheduling of sales team office coverage.
n Managed sales opportunities/funnel database for lead tracking and follow-up.
n Revamped the monthly commission schedule and for calculating monthly commissions, spiffs, bonuses
and referrals.
n Assisted with weekly sales meetings, setting the agenda and sharing weekly and monthly sales reports.
n Analyzed, data mined and articulated requirements for sales reports.
n Researched and documented monthly sales numbers and updated company on progress, leveraging
software tools such as Excel and Access.
n Handled sales for walk-in customers.
n Fulfilled sales orders and maintained accounts receivable through payment processing, sales orders, cash
drawer, credit cards, and receipts.
n Trained customers on the use of their wireless products and services.
n Created and designed marketing materials such as coupons, flyers and postcards. Prepared deal closing
proposals.
n Liaison and troubleshooting for Customer Care, Marketing, IT, Inventory, Network and Finance.
n Organized marketing seminars with local businesses, training event coordinator.
n Assisted Customer Care with customer issues and new customer signup.
n Participated in developing a policy and procedures for new company.

EDUCATION
Vendor Certifications
?HP Partner ?Lexmark ?Toshiba ?Dell ?Pure Storage
Bismarck State College Bismarck, ND
Certificate of Completion 2009
n Intro to ASP.NET
North Dakota State College of Science Wahpeton, ND
Associate of Science 2001
n Microcomputer Specialist
North Dakota State College of Science Wahpeton, ND
Certificate 1999
§ Microcomputer Operator
n Dean’s List