Liane's Resume
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Liane's Resume

Experience:

GUEST SERVICE AGENT/CONCIERGE, THE MARLTON HOTEL; NEW YORK, NY � 2017-PRESENT
� Maintain proficiency in OPERA hotel reservations and management system record, cancel, and update reservations. Manage availability including alerts, unregistered guests, routing, special amenities.
� Organize accommodations including, but not limited to, travel, tickets, restaurant reservations, package deliveries and directions.
� Analyze arrivals, third party billing, upgrades, traces and amenities for new a returning guests, taking special consideration for VIP�s.
� Write detailed log of each shift.


FRONT DESK AGENT, THE FLATIRON HOTEL; NEW YORK, NY � MAY-OCTOBER 2017
� Efficiently assigned rooms corresponded via email and phone about billing issues, balanced folios in the MAESTRO system.
� Follow up with housekeeping to ensure that departing rooms are checked out and punched with the correct housekeeping status.
� Assign and check status of rooms for guests who are receiving amenities. Ensure correct and accurate cash handling at the Front Desk.
� Review daily Front Office work and activity reports generated by Night Audit.


SERVER, THE STANDARD HOTEL; NEW YORK, NY � 2015-2017
� Served group events including but not limited to birthday parties, fashion shows, photo shoots, beauty promotions, and sales events.
� Served executives, VIP�s and clients of the hotel with the utmost care and attention to detail.
� Retained detailed knowledge of the food and beverage menu; memorized every ingredient. Provided city recommendations, details pertaining to travel, shopping, dining and entertainment.

Education:
School of Professional Studies, New York, NY � BA Communication & Media, (junior). Santa Fe University of Art & Design, Santa Fe, NM � BFA Theatre Performance, 2012. Tulsa Technology Center, Tulsa, OK � Television Production, 2008.

Skills:
Microsoft Office Suite Word, Excel, Powerpoint & Outlook), Social Media, iMovie, Slack, OPERA, MAESTROS, POS Systems, MICROS, TIPS Certified.