Legal Assistant/Paralegal
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Legal Assistant/Paralegal

SKILLS

• Computer literate
• Medical records
• Quality control
• Health terms and diagnosis
• Advanced written and verbal bilingual skills
• Calendaring
• Legal terms
• E-filing (Federal and State Courts)
• New Mexico Public Notary Certification
• Drafting legal documents
• FOIA/IPRA
• Confidentiality
• Litigation
• Clerical
• Case management
• Advocacy
• Legal advocacy
• Social media management

PROFESSIONAL EXPERIENCE

Advocate/Case Manager, 10/2018 to Current
Casa Fortaleza – Albuquerque, NM

• Listen to clients in an active and open manner in order to assess issues and provide accurate information.
• Document customer concerns and inquiry resolutions.
• Contact outside providers on behalf of customers to help solve problems.
• Observe strict security measures to ensure that all information is kept confidential.
• Manage a heavy caseload effectively through well-developed time management, organizational and task prioritization skills.
• Identify available community resources and programs for families.
• Collaborate with families to assist in their growth, development and education in an effort to increase potential.
• Gather data, analyze it and compile it into reports which are distributed to the appropriate personnel.
• Educate families and community members about sexual violence.
• Accompany clients to court meetings and hearings.
• Assist with legal documentation, providing legal advocacy.

Paralegal, 09/2016 to 09/2018
Fadduol, Cluff, Hardy & Conaway, P.C. – Albuquerque, New Mexico

• Handled multiple case management responsibilities through entire litigation cycle for busy practice group.
• Co-ordinated, prepared and interpreted complex legal documents including pleadings, motions, briefs, interrogatories,
responses, agreements and legal memoranda.
• Carried out legal research in databases and libraries, investigate case facts and compile factual support for briefs and
motions.
• Calendared deadlines and/or meetings, scheduled depositions and meetings.
• Reviewed and edited legal documents.
• Ordered medical and subrogation.
• Performed any clerical duties around the office as needed: ordering supplies, keeping areas clean and organized.
• Surpassed specific company objectives by cooperating with staff to implement project initiatives.
• Social media management for the firm’s social media platforms, which included Facebook and Instagram.
• Maintained ongoing communication with opposing parties from discovery to trial phase.
• Investigated causes and resolutions to torts and personal injury cases, in addition to reviewing damages, losses and settlement formalities.

Patient Service Representative, 06/2015 to 09/2016
New Mexico Heart Institute – Albuquerque, NM

• Directed calls: inbound and outbound calls
• Scheduled and rescheduled appointments for patients of the hospital and clinic.
• Checked patients in and out of testing appointments and consultations.
• Cleared and managed providers' schedules.
• Managed referrals from outside practices.
• Organization of medical records and review.
• Verified insurance information and insurance authorizations.
• Assisted patients in filling out check-in/check-out, including payment paperwork.

Customer Service Representative, 07/2014 to 05/2015
Sitel Group – Albuquerque, New Mexico

• Directed inbound calls, completed sales, updated customer information, technical issues and support and accessed accounts to complete changes.
• Assisted with technical issues and services.
• Sold programming and equipment as well as Internet as a bundle.
• When needed, completed outbound calls to complete sales.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of
internal knowledge bases.
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive
product knowledge.

EDUCATION AND TRAINING

Criminology, Current
University Of New Mexico - Albuquerque, NM
? Minoring in Management

Associates of Arts: Criminology, 2017
Central New Mexico Community College - Albuquerque, NM

Associate of Arts: Sociology, 2017
Central New Mexico Community College - Albuquerque, NM

High School Diploma: 2013 Atrisco Heritage Academy