LEGAL ASSISTANT
Patrocinia Reyes_______________________________________________
6018 Gaston Ave. # J Dallas, Texas
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OBJECTIVE: Seeking a position where I may utilize my supervising, human resources, social worker, interviewing, public relation, investigation, problem solving, knowledge of community and legal resources, excellent interpersonal, and caseworker skills.
SUMMARY: Translator for 30 years in Customer Service, Administrative areas, Medical Field and Legal areas proven the ability to supervise 20 employees and to effectively manage multiple projects and met deadline successfully. Five years knowledge on Civil, litigation, Criminal, Personal Injury, Immigration, employment cases.
SKILLS:
Proficiently Bilingual, translator, and Supervisor (English and Spanish) for 25 years
Dallas E-file System. Computer literate (Microsoft, Word, Excel, WPM (30) without errors) proficiently
Keyboarding, Customer Service, General Clerical, Hospital System and Court systems and office skills
Efficient, detailed -oriented, time management skill, Responsible, reliable, Team player skills, Ability to learn new duties quickly and without supervision
The Law Office of Judge Vic Cunningham Criminal and Immigration Law____ Bilingual Legal Assistant, Marketing Sales and Customer Service Rep 06/24/2017 to 03/01/2019
?
? Provided excellent and professional Bilingual customer service daily on new and regular clients and customers with excellent phone etiquette
? Prepared Tickets and ODL and license process. Kept clients time for billing purpose.
? Introduced customers to new auto, home and commercial insurance
? Assisted, referred and worked with an Immigration lawyer to post immigration bonds and prepared questionnaire for various immigration process.
? Communicated, translated, and served, as an advocate to clients regarding any concerns on client’s cases and educated clients the legal aspect of the law.
? Provided alternative resources, guided and mentored clients within the law for family and client support to overcome serious and true results of case.
? Prepared and translated reports for client and family member for better understanding of their case.
? Reviewed case factors with attorney to better relate to clients the negative or positive outcome
? Worked from the Dallas County Courts and surrounding system (E-file) to file defendant forfeiture forms.
? Responsible for all general office duties and Insurance matters.
CONIFIER HEALTHCARE/BAYLOR SCOTT HOSPITAL DEC 2017- 06/23/2017
Bilingual Financial Counselor
? Visited patient’s rooms daily to update insurance information and collect for visit liability.
? Translated for Doctors, Nurses and Patients regarding patient health.
? Maintained a high volume of collection over a 120% on monthly basis.
? Informed and educated Patients on insurance benefits and cost of visit and how insurance is paying.
? Explain in detail insurance benefits, claims and set up monthly payments.
? Responsible on Emergency, Outpatient and Inpatient collections.
? Follow up on Flat Rates Collection in the delivery area and created for upcoming surgeries.
LASHGROUP AMERISOURCE BERGEN/AEROTEK DEC 2014- 11/2016
Patient Coordinator
???Handle all Bilingual incoming calls for new Patient new enrollment and renewal process.
???Called various payers for patients insurance verifications and examine detailed from coverage to payments levels.
???Probed to uncover reason for non-coverage medical outpatient benefits for Prolia drug.
???Inputted the outcome of benefits in Enterprise Patient Plus system and faxed to doctor’s location.
???Reviewed all applications and determine eligibility processed all approval applications
???Called Patient with approval information and updates grant amounts.
???Requested upon reviewed second grant amount and updated all amount grants,
???Worked the billing department resolving claims issues. And worked allocation accounts for overtime project
EZOUT BAIL BONDS NOV/2015 FEB/2017
Bails Bond Agent/Sales Representative
???Posted all bonds directly to court for defendants fast release
???Organized all defendant’s folders collected bond fees and updated Defendant accounts
???Verified all co-signers information quoted rates and payment plan.
???Provided Bilingual Customer Service to every potential person needing assistance
ABM- SECURITY INC/ Archdiocese of Galveston /Green Way Plaza– Houston- OCT-2011-12/2014
Security Receptionist
???Answered multi- telephone calls and routed all incoming calls to appropriate departments
???Screened incoming phone calls and transfer to necessary departments
???Controlled conference room appointments for meeting and events
???Responsible for greeting and creating a pleasant environment for, visitors, vendors and employees
???Received incoming mail and recorded all delivery packages from courtiers
???Monitored all cameras for security purpose and entrance approval by the Cardinal and Bishops
???Registered and reported any incident, accidents which may lead to a law suit.
???Handled difficult customers and visitors entering building without approval professionally
???Issued out visitor’s badges and employees badges into system.
US SECURITY/ San Antonio H.E.B Warehouse, TX Austin Spansion Dell / H.E.B Houston Warehouse JUN 2005 - SEP/2009
Site Supervisor Captain /Patrol/Main Gate Officer and Trainer
???Supervised the overall H.E.B warehouse operation in the security department
???Conducted quality Cross Cultural Customer Service,
???Established a Quick Spanish training program for resolutions for Gates System and Patrol training.
???Evaluated and provided goal setting for each security officer on job performance for improvement.
???Maintained daily customers request and entrance to every departments
???Prepared weekly schedule, payroll hours and overtime for accurate coverage
???Interviewed, hired and terminated personnel as require and requested by client.
CARDON HEALTH CARE/ MEMORIAL HERMANN SEP 2009 to JUL 2011
Account Representative
???Evaluated and screened patients for Medicaid insurance, Crime Victims and other governmental
???program for assistance.
???Handled all translations with patient’s concerns and issues for doctors, nurses, patients and hospital
???staff daily
???Monitored patients accounts for pending documentation and determination of eligibility.
???Called daily patients for updated information for case approval and for interviews
???Performed well under a fast pace environment the emergency room department with precautions to
???patient needs.
???Completed Medicaid, Social Security, Disability, Crime Victim, Missed Medicaid applications and reviewed changed of codes status. Mailed out letters for patients responds and pending documents
GEOGROUP INC. CORRECTIONAL PAROLE FACILTY OCT 2004-DEC 2005
Correctional Officer /Receptionist/Mail Clerk
???Provided Customer Service to inmate’s attorneys and family members
???Translated English, and Spanish, daily documentation and communicated with various
???cultures in critical situations.
???Answered and controlled multi- telephone lines professionally to customer’s satisfaction,
? Responsible for the Immigration Unit of Brazilian inmates and release process and translating
? Pad Search females and males, and Strip search only females.
? Worked accurately and closely with Captains and Lieutenants in the investigation of inmate’s behavior and created reports to be deliver to the Warren for correction action process.
? Checked and deliver incoming and outgoing mail for inmates
? Reported and Confiscated illegal drug coming into facility.
CROSSPOINT INC. PRYOR HOUSE DEC 2001- DEC 2002
Federal Halfway House/ Caseworker
???Communicated in Spanish and English all orientations and interviews on arrivals and releases
???Prepared and maintained case folder for each assigned Federal offenders or State inmates.
???Recommend a rehabilitation program and treatment plan for the Federal offender release, education and employment stipulations.
???Conducted follow up interview and investigations with counselors and inmates on misbehavior and family needs.
???Worked with Federal inmates in obtaining realistic, measurable goals for employment and transitional living
AIR CARRIER SERVICES; AND MEXICANA AIRLINES MAR 1998 - OCT 1999
Human Resources Assistant Coordinator/Reservation Sales Agent/ Receptionist
???Supported and administered all Human Resources functions in recruiting orientation, testing, introduce, medical, dental , 401 k benefits packages with full explanation along with pay roll concerns and adjustments.
???Resolved wide range of customer problems, applying diplomacy and assertiveness to deliver delays, fee, and budget problems, property management decisions, airline emergencies and culture communication barriers
???Greeted and routed multi-lines telephone calls to ensure consistent customer service and sales
satisfactions.
AWARDS
LASH GROUP Excellent Performance Awards MAR 2015
Plus Bonus
US SECURITY Employee of the Month JAN 2007
GEOGROUP INC. Excellent Performance NOV 2004
Confiscated Illegal drugs
Plus Bonus
EDUCATION
Harlandale High School - Diploma
UTSA- Downtown Campus: CASA Training Courses for Child Advocate, Certificate
Mexican Airlines Reservation / Customer and Sales Training 2 months Training.
Bail Bond- Agent License
TABC & Food Handling Server- Courses- Certificate - 2017
Volunteer Work- Legal, Medical and Restaurant Industry Translations - 2014- 2018
Texas Notary Public Commission- ID 131314255 - Expires 2021
REFRENCES: Upon Request
Patrocinia Reyes_______________________________________________
6018 Gaston Ave. # J Dallas, Texas
P------------
------------
OBJECTIVE: Seeking a position where I may utilize my supervising, human resources, social worker, interviewing, public relation, investigation, problem solving, knowledge of community and legal resources, excellent interpersonal, and caseworker skills.
SUMMARY: Translator for 30 years in Customer Service, Administrative areas, Medical Field and Legal areas proven the ability to supervise 20 employees and to effectively manage multiple projects and met deadline successfully. Five years knowledge on Civil, litigation, Criminal, Personal Injury, Immigration, employment cases.
SKILLS:
Proficiently Bilingual, translator, and Supervisor (English and Spanish) for 25 years
Dallas E-file System. Computer literate (Microsoft, Word, Excel, WPM (30) without errors) proficiently
Keyboarding, Customer Service, General Clerical, Hospital System and Court systems and office skills
Efficient, detailed -oriented, time management skill, Responsible, reliable, Team player skills, Ability to learn new duties quickly and without supervision
The Law Office of Judge Vic Cunningham Criminal and Immigration Law____ Bilingual Legal Assistant, Marketing Sales and Customer Service Rep 06/24/2017 to 03/01/2019
?
? Provided excellent and professional Bilingual customer service daily on new and regular clients and customers with excellent phone etiquette
? Prepared Tickets and ODL and license process. Kept clients time for billing purpose.
? Introduced customers to new auto, home and commercial insurance
? Assisted, referred and worked with an Immigration lawyer to post immigration bonds and prepared questionnaire for various immigration process.
? Communicated, translated, and served, as an advocate to clients regarding any concerns on client’s cases and educated clients the legal aspect of the law.
? Provided alternative resources, guided and mentored clients within the law for family and client support to overcome serious and true results of case.
? Prepared and translated reports for client and family member for better understanding of their case.
? Reviewed case factors with attorney to better relate to clients the negative or positive outcome
? Worked from the Dallas County Courts and surrounding system (E-file) to file defendant forfeiture forms.
? Responsible for all general office duties and Insurance matters.
CONIFIER HEALTHCARE/BAYLOR SCOTT HOSPITAL DEC 2017- 06/23/2017
Bilingual Financial Counselor
? Visited patient’s rooms daily to update insurance information and collect for visit liability.
? Translated for Doctors, Nurses and Patients regarding patient health.
? Maintained a high volume of collection over a 120% on monthly basis.
? Informed and educated Patients on insurance benefits and cost of visit and how insurance is paying.
? Explain in detail insurance benefits, claims and set up monthly payments.
? Responsible on Emergency, Outpatient and Inpatient collections.
? Follow up on Flat Rates Collection in the delivery area and created for upcoming surgeries.
LASHGROUP AMERISOURCE BERGEN/AEROTEK DEC 2014- 11/2016
Patient Coordinator
???Handle all Bilingual incoming calls for new Patient new enrollment and renewal process.
???Called various payers for patients insurance verifications and examine detailed from coverage to payments levels.
???Probed to uncover reason for non-coverage medical outpatient benefits for Prolia drug.
???Inputted the outcome of benefits in Enterprise Patient Plus system and faxed to doctor’s location.
???Reviewed all applications and determine eligibility processed all approval applications
???Called Patient with approval information and updates grant amounts.
???Requested upon reviewed second grant amount and updated all amount grants,
???Worked the billing department resolving claims issues. And worked allocation accounts for overtime project
EZOUT BAIL BONDS NOV/2015 FEB/2017
Bails Bond Agent/Sales Representative
???Posted all bonds directly to court for defendants fast release
???Organized all defendant’s folders collected bond fees and updated Defendant accounts
???Verified all co-signers information quoted rates and payment plan.
???Provided Bilingual Customer Service to every potential person needing assistance
ABM- SECURITY INC/ Archdiocese of Galveston /Green Way Plaza– Houston- OCT-2011-12/2014
Security Receptionist
???Answered multi- telephone calls and routed all incoming calls to appropriate departments
???Screened incoming phone calls and transfer to necessary departments
???Controlled conference room appointments for meeting and events
???Responsible for greeting and creating a pleasant environment for, visitors, vendors and employees
???Received incoming mail and recorded all delivery packages from courtiers
???Monitored all cameras for security purpose and entrance approval by the Cardinal and Bishops
???Registered and reported any incident, accidents which may lead to a law suit.
???Handled difficult customers and visitors entering building without approval professionally
???Issued out visitor’s badges and employees badges into system.
US SECURITY/ San Antonio H.E.B Warehouse, TX Austin Spansion Dell / H.E.B Houston Warehouse JUN 2005 - SEP/2009
Site Supervisor Captain /Patrol/Main Gate Officer and Trainer
???Supervised the overall H.E.B warehouse operation in the security department
???Conducted quality Cross Cultural Customer Service,
???Established a Quick Spanish training program for resolutions for Gates System and Patrol training.
???Evaluated and provided goal setting for each security officer on job performance for improvement.
???Maintained daily customers request and entrance to every departments
???Prepared weekly schedule, payroll hours and overtime for accurate coverage
???Interviewed, hired and terminated personnel as require and requested by client.
CARDON HEALTH CARE/ MEMORIAL HERMANN SEP 2009 to JUL 2011
Account Representative
???Evaluated and screened patients for Medicaid insurance, Crime Victims and other governmental
???program for assistance.
???Handled all translations with patient’s concerns and issues for doctors, nurses, patients and hospital
???staff daily
???Monitored patients accounts for pending documentation and determination of eligibility.
???Called daily patients for updated information for case approval and for interviews
???Performed well under a fast pace environment the emergency room department with precautions to
???patient needs.
???Completed Medicaid, Social Security, Disability, Crime Victim, Missed Medicaid applications and reviewed changed of codes status. Mailed out letters for patients responds and pending documents
GEOGROUP INC. CORRECTIONAL PAROLE FACILTY OCT 2004-DEC 2005
Correctional Officer /Receptionist/Mail Clerk
???Provided Customer Service to inmate’s attorneys and family members
???Translated English, and Spanish, daily documentation and communicated with various
???cultures in critical situations.
???Answered and controlled multi- telephone lines professionally to customer’s satisfaction,
? Responsible for the Immigration Unit of Brazilian inmates and release process and translating
? Pad Search females and males, and Strip search only females.
? Worked accurately and closely with Captains and Lieutenants in the investigation of inmate’s behavior and created reports to be deliver to the Warren for correction action process.
? Checked and deliver incoming and outgoing mail for inmates
? Reported and Confiscated illegal drug coming into facility.
CROSSPOINT INC. PRYOR HOUSE DEC 2001- DEC 2002
Federal Halfway House/ Caseworker
???Communicated in Spanish and English all orientations and interviews on arrivals and releases
???Prepared and maintained case folder for each assigned Federal offenders or State inmates.
???Recommend a rehabilitation program and treatment plan for the Federal offender release, education and employment stipulations.
???Conducted follow up interview and investigations with counselors and inmates on misbehavior and family needs.
???Worked with Federal inmates in obtaining realistic, measurable goals for employment and transitional living
AIR CARRIER SERVICES; AND MEXICANA AIRLINES MAR 1998 - OCT 1999
Human Resources Assistant Coordinator/Reservation Sales Agent/ Receptionist
???Supported and administered all Human Resources functions in recruiting orientation, testing, introduce, medical, dental , 401 k benefits packages with full explanation along with pay roll concerns and adjustments.
???Resolved wide range of customer problems, applying diplomacy and assertiveness to deliver delays, fee, and budget problems, property management decisions, airline emergencies and culture communication barriers
???Greeted and routed multi-lines telephone calls to ensure consistent customer service and sales
satisfactions.
AWARDS
LASH GROUP Excellent Performance Awards MAR 2015
Plus Bonus
US SECURITY Employee of the Month JAN 2007
GEOGROUP INC. Excellent Performance NOV 2004
Confiscated Illegal drugs
Plus Bonus
EDUCATION
Harlandale High School - Diploma
UTSA- Downtown Campus: CASA Training Courses for Child Advocate, Certificate
Mexican Airlines Reservation / Customer and Sales Training 2 months Training.
Bail Bond- Agent License
TABC & Food Handling Server- Courses- Certificate - 2017
Volunteer Work- Legal, Medical and Restaurant Industry Translations - 2014- 2018
Texas Notary Public Commission- ID 131314255 - Expires 2021
REFRENCES: Upon Request