Lauren O'Grady's Resume
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Lauren O'Grady's Resume

WORK EXPERIENCE:

Manager, Mijita Cocina Restaurant, San Francisco, Ca July 2019- January 2020
-Responsible for developing and maintaining employee, vendor, and customer relationships
-Oversaw ordering of food, supplies, maintenance, and labor costs to adhere to budget and achieve
quarterly goals.
-Completed employee new hire/termination paperwork
-Edited/submitted timesheets for payroll

General Manager, Village Pizza Restaurant, Orinda, Ca Aug. 2018- March 2019
-Hired, trained, and scheduled employees
-Met with vendors and handled billing
-Facilitated strong relationships between accounts and company
-Took active role in community with emphasis on networking and promoting restaurant

Disaster Relief Supervisor, FEMA Contractor, Denton, Tx Aug. 2017 – Jan. 2018
-IHP/IA/Call Center Support role, provided information and specifications about various programs
including Housing Assistance, Other Needs Assistance, and other state and federal programs to
applicants.
-Assisted applicants to determine applicant needs, and provided instructions and referrals to
appropriate disaster programs
-Trained agents in following proper initial disaster assistance registration procedures

Property Manager, Penn Properties, East Bay, Ca March 2012- June 2017
-Coordinated repairs and contractor payments
-Performed new renter screenings and pre and post rental house inspections
-Oversaw advertising of available units for rent
-Collected/processed tenants monthly rent payments

Account Manager, Travelers Insurance, Walnut Creek, Ca April 2010- Feb. 2012
-Managed up to 95 claims for Workers’ Compensation Investigative Claim Unit optimizing ability to
prioritize, multi-task, and problem solve daily to meet all deadlines and ensure customer satisfaction
-Conducted initial investigation, assessed medical/legal records, issued payments for claimants,
litigation, and medical purposes, as well as determined whether claim to be accepted or denied
-Completed mandatory 160 hours of online, classroom, and hands on claim management courses

VOLUNTEER EXPERIENCE:

-American Cancer Society Fundraising Committee, East Bay Area, CA
-Health and Wellness Committee at Travelers, Walnut Creek, CA
-Travelers Catastrophe Field Team Member, Walnut Creek, CA