Lauren Bruer Resume
Experience
Customer Service Representative
Spokeo
Dates EmployedMar 2017 � Sep 2018
Employment Duration1 yr 7 mos
LocationPasadena, CA
Managed customer inquiries via email and live chat.
Demonstrated exceptional policy compliance and professionalism.
Promoted in July 2017 from temporary hire to full�-time employee, based on high metrics:
2:30 average minutes per email; 98% QA Score.
Driver
Lyft
Dates EmployedSep 2016 � Feb 2017
Employment Duration6 mos
LocationLos Angeles, CA
Provided safe and reliable transportation for customers throughout LA County.
Achieved a 4.93 driver rating based on customer satisfaction.
Campus Cruiser Driver
USC Transportation
Dates EmployedApr 2013 � Apr 2015
Employment Duration2 yrs 1 mo
LocationLos Angeles, CA
Transported students around campus at night.
Collaborated with Department of Public Safety to ensure a safe campus environment.
Answered phones and assigned Cruisers for passengers who called in.
Temporary Administrative Assistant
Medical Support Los Angeles
Dates EmployedMay 2012 � Aug 2012
Employment Duration4 mos
LocationPasadena, CA
Sorted medical records and prepared charts for doctors.
Assisted in the transition from a physical to a digital database.
Used online database to create reports on appointments and referrals.
Social Media Intern
The Bootleg Theater
Dates EmployedMay 2012 � Aug 2012
Employment Duration4 mos
LocationLos Angeles, CA
Maintained social media accounts on Facebook, Twitter, Tumblr, and Instagram.
Wrote press pitches for upcoming events.
Experience
Customer Service Representative
Spokeo
Dates EmployedMar 2017 � Sep 2018
Employment Duration1 yr 7 mos
LocationPasadena, CA
Managed customer inquiries via email and live chat.
Demonstrated exceptional policy compliance and professionalism.
Promoted in July 2017 from temporary hire to full�-time employee, based on high metrics:
2:30 average minutes per email; 98% QA Score.
Driver
Lyft
Dates EmployedSep 2016 � Feb 2017
Employment Duration6 mos
LocationLos Angeles, CA
Provided safe and reliable transportation for customers throughout LA County.
Achieved a 4.93 driver rating based on customer satisfaction.
Campus Cruiser Driver
USC Transportation
Dates EmployedApr 2013 � Apr 2015
Employment Duration2 yrs 1 mo
LocationLos Angeles, CA
Transported students around campus at night.
Collaborated with Department of Public Safety to ensure a safe campus environment.
Answered phones and assigned Cruisers for passengers who called in.
Temporary Administrative Assistant
Medical Support Los Angeles
Dates EmployedMay 2012 � Aug 2012
Employment Duration4 mos
LocationPasadena, CA
Sorted medical records and prepared charts for doctors.
Assisted in the transition from a physical to a digital database.
Used online database to create reports on appointments and referrals.
Social Media Intern
The Bootleg Theater
Dates EmployedMay 2012 � Aug 2012
Employment Duration4 mos
LocationLos Angeles, CA
Maintained social media accounts on Facebook, Twitter, Tumblr, and Instagram.
Wrote press pitches for upcoming events.