Laure Tutsons Resume
Laure Tutson
6218 Brookwood Rd
Peachtree Corners, GA 30092
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Laure_T------------
Objective
Detail oriented professional with extensive experience in customer service, data entry, workflow prioritization and records management. Aiming to leverage my skills to successfully fill the office administration position with your company!
Education
Norfolk State University
Completed coursework towards B.A. Mass Communications and Journalism
(Dec 2009)
Experience
Client Services Manager | Capital Group
January 2019-Present
• Thoroughly examine and decipher incoming investment requests.
• Evaluate document instructions and account history to determine the clients’ investment intention.
• Compile, sort and verify the accuracy of data before it is entered to create new client profiles.
• Locate and correct data entry errors or report them to supervisors.
• Maintain productivity and weekly goals
Digital Operations Coordinator | Capital One Bank
April 2013- March 2018
• Confer with customers by telephone to provide information about products and services, or obtain details of complaints.
• Resolved customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.
• Assist customers in utilizing online banking services and troubleshooting any technical issues.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Skills & Abilities
• Proficient in Windows OS
• Proficient in MS Office - Outlook, Excel, Word
• Typing speed 50 wpm
• 10 key entry
• Strong Organizational skills
• Time management skills/Ability to multi-task
• Ability to analyze problems and recommend solutions
• Faxing, Scanning, & Copying
• Some experience with QuickBooks
• Syncing with financial companies
• Importing and exporting data
References
References available upon request
Laure Tutson
6218 Brookwood Rd
Peachtree Corners, GA 30092
------------
Laure_T------------
Objective
Detail oriented professional with extensive experience in customer service, data entry, workflow prioritization and records management. Aiming to leverage my skills to successfully fill the office administration position with your company!
Education
Norfolk State University
Completed coursework towards B.A. Mass Communications and Journalism
(Dec 2009)
Experience
Client Services Manager | Capital Group
January 2019-Present
• Thoroughly examine and decipher incoming investment requests.
• Evaluate document instructions and account history to determine the clients’ investment intention.
• Compile, sort and verify the accuracy of data before it is entered to create new client profiles.
• Locate and correct data entry errors or report them to supervisors.
• Maintain productivity and weekly goals
Digital Operations Coordinator | Capital One Bank
April 2013- March 2018
• Confer with customers by telephone to provide information about products and services, or obtain details of complaints.
• Resolved customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.
• Assist customers in utilizing online banking services and troubleshooting any technical issues.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Skills & Abilities
• Proficient in Windows OS
• Proficient in MS Office - Outlook, Excel, Word
• Typing speed 50 wpm
• 10 key entry
• Strong Organizational skills
• Time management skills/Ability to multi-task
• Ability to analyze problems and recommend solutions
• Faxing, Scanning, & Copying
• Some experience with QuickBooks
• Syncing with financial companies
• Importing and exporting data
References
References available upon request