Laura Roth
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Location: Chicago, IL, USA
School: Wright Jr
Field of Study: Bussiness

Laura Roth

Laura Roth
Mount Prospect, IL 60056

Willing to relocate to: Crystal Lake, IL
Authorized to work in the US for any employer
Work Experience
Customer Care Representative
Sears Holdings LLC -Corporate Rescources Temporaries - Hoffman Estates, IL
October 2018 to June 2019
18 yes exp in Customer Service and Switch board , Order Entry, Assist customers with insurance on
large appliances .Also entering refunds .I enjoy working on the phone or in person with customers. Also
call on customers after purchases where made to see how their delivery experience was made to their
home or business.
Customer Service Representative
Break Thru Beverage Illinois - Cicero, IL
July 1999 to June 2018
Provided financial information to customers by phone. Increased sale volume of wine while working in
stores. Daily sorting of mail.Switchboard
Product Displays in stores
Advantage Marketing - Arlington Heights, IL
May 1998 to April 1999
Created and maintained displays for a variety of products. Worked independently at Wal mart and
Assoc in Marketing in Business
Wright Jr. Chicago , Il. - Il.
September 1980 to June 1982
• Microsoft Office 2003 2007 2010 2013 Attendant Console
• Customer Service

• Customer Care
• Customer Support
• Call Center
• Microsoft Outlook
• Excel
• Microsoft Word
• Data Entry
• Powerpoint
• Receptionist
• Sales
• retail sales
• Microsoft Excel
• Microsoft Office
• Phone Etiquette
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity.
Full results: Highly Proficient
Sales Skills: Influence & Negotiation — Completed
August 2019
Using influence and negotiation techniques to engage with and persuade customers.
Full results: Completed
Conscientiousness — Proficient
September 2019
Tendency to be well-organized, rule-abiding, and hard-working.
Full results: Proficient
Attention to Detail — Completed
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting
Full results: Completed
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development in any professional field.