Latoya Lewis Resume
Latoya Lewis
OBJECTIVE: Seeking employment with a company where I can contribute my knowledge, skills and abilities to the continued success of the company.
EDUCATION: Bachelor of Arts in Mass Communication, May 2018
Virginia Union University, Richmond VA
EXPERIENCE:
University of California, Santa Barbara
Research Fellowship / June � August 2017
Humanities based research program studying linguistics
Collaborative Institutional Training Initiative / Responsible conduct of research
Conduct research with assistance from other California higher learning institutions including University of California Los Angeles, University of Southern California, University of California Irvine and Pomona College
Dominion Energy, Richmond Virginia
Customer Service Representative Intern / May 2017 - May 2018
Answer customer calls regarding billing issues, product problems, service questions and general client concerns
Maintain a high level of professionalism with clients and working to build rapport with every caller
Work with the management team to stay updated on product knowledge and be informed of any changes
Impact the company�s problem solving strategies turning frustrated clients into repeat customers
Virginia Union University
Resident Assistant / Aug 2015 - May 2018
Mediate interpersonal problems between residents and develop educational programs
Administer, coordinate or recommend disciplinary corrective actions
Determine the need for maintenance repair and notify appropriate personnel
Develop educational programs both active and passive for residents
Center for Undergraduate Research(VUU)
Richmond, Virginia / Intern January - May 2017
Assisted in the development and analysis of a new marketing strategy
Designed a strategy for engaging VUU students with the Center for Undergraduate Research
Prepared an implementation plan for the Fall 2017 semester
Provided the center with a final report discussing the marketing/student engagement plan
Assist in the promotion of the Center for Undergraduate Research in sponsored events
Route Runna Promotions, Richmond, Virginia
Promotion Spokesperson Oct 2014- March 2018
Post blast messages on social media for events and new artists
Attend networking events to promote featured artists and brands
Assist in featured artists presentation for the public
Schedule events for musicians on different college campuses
LEADERSHIP:
Zeta Phi Beta Sorority Incorporated,
Richmond Virginia / March 2017- May 2018
Official Parliamentarian/Phylactor
Keep unauthorized intrusion and unnecessary interruptions from chapter meetings.
Advise President and committees on matters of parliamentary procedures.
Advise and enforces dress code for functions, dress up day, etc. in conjunction with the 1st Vice- President.
Review amendments to the Bylaws submitted by members and submit proposed amendments to the chapter.
International Student Association
Student Consultant / November 2015-January 2016
Created innovative programs for student body
Created advertisements for programs
Integrated student perspective into diversity programs
PROJECTS:
City Council President (Michelle Mosby)
Advisor / August - September 2016
Promote candidacy for Mayor position in Richmond, Virginia
Observe counsel's actions for public events
Support ongoing campaign in advising community for the candidates platform
TECHNICAL SKILLS:
Cisco Certified Network Associate (2014)
Share resources among multiple computers
Recognize and mitigate security threats to a home network
Configure and certify common internet applications
Configure basic IP services through a Graphic User Interface (GUI)
Setup a personal computer system, including the operating system, interface cards and peripheral devices
Plan and install a small business network and connect it to the internet
Verify and troubleshoot network and connect it to the internet
Kingsbrook Jewish Medical Center
Elderly Caregiver / Nov 2011 - May 2014
Tend to patient needs
Fill carts of water for disabled patients
Interact with patients building social connections
Latoya Lewis
OBJECTIVE: Seeking employment with a company where I can contribute my knowledge, skills and abilities to the continued success of the company.
EDUCATION: Bachelor of Arts in Mass Communication, May 2018
Virginia Union University, Richmond VA
EXPERIENCE:
University of California, Santa Barbara
Research Fellowship / June � August 2017
Humanities based research program studying linguistics
Collaborative Institutional Training Initiative / Responsible conduct of research
Conduct research with assistance from other California higher learning institutions including University of California Los Angeles, University of Southern California, University of California Irvine and Pomona College
Dominion Energy, Richmond Virginia
Customer Service Representative Intern / May 2017 - May 2018
Answer customer calls regarding billing issues, product problems, service questions and general client concerns
Maintain a high level of professionalism with clients and working to build rapport with every caller
Work with the management team to stay updated on product knowledge and be informed of any changes
Impact the company�s problem solving strategies turning frustrated clients into repeat customers
Virginia Union University
Resident Assistant / Aug 2015 - May 2018
Mediate interpersonal problems between residents and develop educational programs
Administer, coordinate or recommend disciplinary corrective actions
Determine the need for maintenance repair and notify appropriate personnel
Develop educational programs both active and passive for residents
Center for Undergraduate Research(VUU)
Richmond, Virginia / Intern January - May 2017
Assisted in the development and analysis of a new marketing strategy
Designed a strategy for engaging VUU students with the Center for Undergraduate Research
Prepared an implementation plan for the Fall 2017 semester
Provided the center with a final report discussing the marketing/student engagement plan
Assist in the promotion of the Center for Undergraduate Research in sponsored events
Route Runna Promotions, Richmond, Virginia
Promotion Spokesperson Oct 2014- March 2018
Post blast messages on social media for events and new artists
Attend networking events to promote featured artists and brands
Assist in featured artists presentation for the public
Schedule events for musicians on different college campuses
LEADERSHIP:
Zeta Phi Beta Sorority Incorporated,
Richmond Virginia / March 2017- May 2018
Official Parliamentarian/Phylactor
Keep unauthorized intrusion and unnecessary interruptions from chapter meetings.
Advise President and committees on matters of parliamentary procedures.
Advise and enforces dress code for functions, dress up day, etc. in conjunction with the 1st Vice- President.
Review amendments to the Bylaws submitted by members and submit proposed amendments to the chapter.
International Student Association
Student Consultant / November 2015-January 2016
Created innovative programs for student body
Created advertisements for programs
Integrated student perspective into diversity programs
PROJECTS:
City Council President (Michelle Mosby)
Advisor / August - September 2016
Promote candidacy for Mayor position in Richmond, Virginia
Observe counsel's actions for public events
Support ongoing campaign in advising community for the candidates platform
TECHNICAL SKILLS:
Cisco Certified Network Associate (2014)
Share resources among multiple computers
Recognize and mitigate security threats to a home network
Configure and certify common internet applications
Configure basic IP services through a Graphic User Interface (GUI)
Setup a personal computer system, including the operating system, interface cards and peripheral devices
Plan and install a small business network and connect it to the internet
Verify and troubleshoot network and connect it to the internet
Kingsbrook Jewish Medical Center
Elderly Caregiver / Nov 2011 - May 2014
Tend to patient needs
Fill carts of water for disabled patients
Interact with patients building social connections