Kylie Nettles Resume
Kylie Nettles
Asheville, NC
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EDUCATION
Bachelor of Science in Management 12/2016
University of North Carolina at Asheville, Asheville, NC
• Dual concentration in Finance and Human Resources, GPA: 3.5
• Distinction in Management
Associate of Arts in General Studies 05/2013
Asheville Buncombe Technical College, Asheville, NC
• GPA: 3.3, Dean’s List
PROFESSIONAL EXPERIENCE
Assistant Manager, Sol y Luna, Hendersonville, NC 07/2011- Current
• Train new employees on service expectations, POS system, and menu expertise.
• Guide staff of six to ten during shift, including opening and closing procedures.
• Provide exceptional customer service and develop customer relationships in a fast-paced environment.
• Develop skills in conflict resolution and problem solving to improve customer experience.
• Ensured product and service quality based on customer requirements.
Management Trainee, Enterprise, Asheville, NC 01/2017-05/2017
• Delivered superior customer service by assisting customers daily with rental process and qualifications.
• Established new business and maintain current relationships.
• Evaluated products and services to ensure customer safety
• Worked with team in preparing and placing 30+ customers in rental cars daily.
• Contributed in increasing customer satisfaction (ESQI) score 13% the first 3 months of employment.
Community Relations Intern, Brother Wolf Animal Rescue, Asheville, NC 08/2016- 12/2016
• Conducted orientations to inform volunteers of guidelines for volunteering as well as opportunities available.
• Utilized online database system daily to update and organize volunteer information, and coordinate events
• Conducted an evaluation of the 2016 volunteer program and developed a plan for 2017 according to the volunteer manager’s guidelines.
LICENSES, PROFESSIONAL ASSOCIATIONS, AND SKILLS
• Licensed Provisional North Carolina Real Estate Broker
• Member of the Student Veterans Association at UNC Asheville
• Member of the National Honor Society of Leadership and Success
• Proficient using Microsoft Office Suite: Word, Excel, PowerPoint
• Proficient using Google Programs: Drive, Docs, Sheets, Slides, etc.
• Some knowledge of written and spoken Spanish
Kylie Nettles
Asheville, NC
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------------
EDUCATION
Bachelor of Science in Management 12/2016
University of North Carolina at Asheville, Asheville, NC
• Dual concentration in Finance and Human Resources, GPA: 3.5
• Distinction in Management
Associate of Arts in General Studies 05/2013
Asheville Buncombe Technical College, Asheville, NC
• GPA: 3.3, Dean’s List
PROFESSIONAL EXPERIENCE
Assistant Manager, Sol y Luna, Hendersonville, NC 07/2011- Current
• Train new employees on service expectations, POS system, and menu expertise.
• Guide staff of six to ten during shift, including opening and closing procedures.
• Provide exceptional customer service and develop customer relationships in a fast-paced environment.
• Develop skills in conflict resolution and problem solving to improve customer experience.
• Ensured product and service quality based on customer requirements.
Management Trainee, Enterprise, Asheville, NC 01/2017-05/2017
• Delivered superior customer service by assisting customers daily with rental process and qualifications.
• Established new business and maintain current relationships.
• Evaluated products and services to ensure customer safety
• Worked with team in preparing and placing 30+ customers in rental cars daily.
• Contributed in increasing customer satisfaction (ESQI) score 13% the first 3 months of employment.
Community Relations Intern, Brother Wolf Animal Rescue, Asheville, NC 08/2016- 12/2016
• Conducted orientations to inform volunteers of guidelines for volunteering as well as opportunities available.
• Utilized online database system daily to update and organize volunteer information, and coordinate events
• Conducted an evaluation of the 2016 volunteer program and developed a plan for 2017 according to the volunteer manager’s guidelines.
LICENSES, PROFESSIONAL ASSOCIATIONS, AND SKILLS
• Licensed Provisional North Carolina Real Estate Broker
• Member of the Student Veterans Association at UNC Asheville
• Member of the National Honor Society of Leadership and Success
• Proficient using Microsoft Office Suite: Word, Excel, PowerPoint
• Proficient using Google Programs: Drive, Docs, Sheets, Slides, etc.
• Some knowledge of written and spoken Spanish