Kristen Carletta
Kristen Carletta
15001 N Stratford Circle
Fountain Hills
Arizona
85268
Telephone: ------------
Email: ------------
PERSONAL PROFILE
I consider myself to be a professional, caring and compassionate person with a positive attitude towards my work and life in general. Highly motivated and energetic I am an experienced people-person and a confident, self-reliant team player who can also work on my own initiative, with highly tuned interpersonal skills that enable me to deal appropriately with diverse groups of people from all walks of life. On top of this I am a skilled administrator who handles data with both sensitivity and accuracy.
COMPETENCE PROFILE
• Reliable and tenacious individual with integrity and a flexible approach to work and a perceptive, lively communicator with good listening skills who is able to build trust and confidence with both colleagues and customers.
• Conscientious, strong and hardworking individual with a determination to succeed in her career and bring out the best in others.
• Experienced in administrative tasks including data entry, letter writing, photocopying, scanning, telephoning customers and making and receiving telephone calls.
• Computer literate and competent in report writing, touch-typing, project management, using Microsoft Office applications, Adobe software, statistical packages and spreadsheets, accurate data input and analysing data.
EMPLOYMENT HISTORY
June 17 – Aug 18 Kier, Middlesbrough Pensions Officer
As part of the GMP reconciliation team I was responsible for accurate reconciliation of data in order to determine who is liable pay out money to members of several pensions schemes and ensure they are paid the correct amount.
May 16 – May 17 RPMI, Darlington Pensions Administrator
A member of the GMP reconciliation team, I provided administrative support to several areas of the Railway Pensions Scheme as well as Third Party Administration. I was required to interpret complex information whilst communicating effectively in a fast-paced environment to deliver an excellent service.
Jun. 15 – May 16 Capita, Darlington Pensions Administrator
As a Pensions Administrator, I worked in several areas of the company, gaining valuable knowledge and experience rewarding benefits to members of the Teachers’ Pensions Scheme. My final role was as a GMP Reconciliation Administrator completing accurate calculations and reconciling data.
Dec. 14 – Mar. 15 Barclays, Sunderland Premier Telephony Banker
In a call centre environment, I took calls from customers with high incomes to solve a wide range of queries. I was responsible for ensuring that confidentiality is maintained at all times and customers’ financial inquiries are addressed with sensitivity and accuracy. I proved my ability to learn complex information and communicate with customers effectively.
Nov. 13 – Sep. 14 Student Loans Company, Darlington Assessor/Administrator
I was responsible for assessing customers’ applications for student finance and awarded funding to students based on a range of criteria; often assessing financial evidence sent in to the company like P60s and tax returns to determine eligibility.
Mar. 09 – Aug. 13 Pizza Express, Darlington Waitress
I provided a professional and pleasant dining experience for guests and was responsible for multi-tasking, taking customer orders, preparing drinks and desserts, table service and clearing away. I used and maintained coffee machines, successfully trained new staff, achieved 100% customer feedback on the company website and enjoyed interacting with customers in a fast-paced role.
EDUCATION
Sept. 08 – May 13 Teesside University, Middlesbrough
BSc (Hons) Psychology 2:1
Sept. 04 – July 06 Queen Elizabeth Sixth Form College, Darlington
‘A’ Level: Sociology (B) Psychology (D)
English Language (D)
‘AS’ Level: General Studies (C) History (E)
Sept. 99 – July 04 Richmond School, Richmond, North Yorkshire
GCSE Level: English Language (A) English Literature (A)
Art (A) Religious Studies (B)
German (B) Textiles (B)
Mathematics (C) History (C)
Business Studies (C) Double Science (C/C)
TRAINING / QUALIFICATIONS
June 2018 Kier, Middlesbrough
Data Protection Anti-Bribery and Corruption Anti-Money Laundering & Protection
March 2009 NVQ Level 2: Customer Service
HOBBIES AND INTERESTS
I play piano to Grade 7 standard, enjoy socialising with friends as well as time spent with my family and maintain a good standard of fitness by going to the gym. I take a keen interest in fashion, look forward to shopping trips and enjoy travelling and visiting new places. To relax I enjoy hiking, reading and listening to music.
ADDITIONAL INFORMATION
• I hold both American and British citizenship, having lived in Arizona for the first 11 years of my life before moving to North Yorkshire with my British family; I feel this has given me more awareness of cultures and a varied experience of life. I have now returned to the US to settle down.
Languages: French & German (Basic Level)
References: Available on request
Kristen Carletta
15001 N Stratford Circle
Fountain Hills
Arizona
85268
Telephone: ------------
Email: ------------
PERSONAL PROFILE
I consider myself to be a professional, caring and compassionate person with a positive attitude towards my work and life in general. Highly motivated and energetic I am an experienced people-person and a confident, self-reliant team player who can also work on my own initiative, with highly tuned interpersonal skills that enable me to deal appropriately with diverse groups of people from all walks of life. On top of this I am a skilled administrator who handles data with both sensitivity and accuracy.
COMPETENCE PROFILE
• Reliable and tenacious individual with integrity and a flexible approach to work and a perceptive, lively communicator with good listening skills who is able to build trust and confidence with both colleagues and customers.
• Conscientious, strong and hardworking individual with a determination to succeed in her career and bring out the best in others.
• Experienced in administrative tasks including data entry, letter writing, photocopying, scanning, telephoning customers and making and receiving telephone calls.
• Computer literate and competent in report writing, touch-typing, project management, using Microsoft Office applications, Adobe software, statistical packages and spreadsheets, accurate data input and analysing data.
EMPLOYMENT HISTORY
June 17 – Aug 18 Kier, Middlesbrough Pensions Officer
As part of the GMP reconciliation team I was responsible for accurate reconciliation of data in order to determine who is liable pay out money to members of several pensions schemes and ensure they are paid the correct amount.
May 16 – May 17 RPMI, Darlington Pensions Administrator
A member of the GMP reconciliation team, I provided administrative support to several areas of the Railway Pensions Scheme as well as Third Party Administration. I was required to interpret complex information whilst communicating effectively in a fast-paced environment to deliver an excellent service.
Jun. 15 – May 16 Capita, Darlington Pensions Administrator
As a Pensions Administrator, I worked in several areas of the company, gaining valuable knowledge and experience rewarding benefits to members of the Teachers’ Pensions Scheme. My final role was as a GMP Reconciliation Administrator completing accurate calculations and reconciling data.
Dec. 14 – Mar. 15 Barclays, Sunderland Premier Telephony Banker
In a call centre environment, I took calls from customers with high incomes to solve a wide range of queries. I was responsible for ensuring that confidentiality is maintained at all times and customers’ financial inquiries are addressed with sensitivity and accuracy. I proved my ability to learn complex information and communicate with customers effectively.
Nov. 13 – Sep. 14 Student Loans Company, Darlington Assessor/Administrator
I was responsible for assessing customers’ applications for student finance and awarded funding to students based on a range of criteria; often assessing financial evidence sent in to the company like P60s and tax returns to determine eligibility.
Mar. 09 – Aug. 13 Pizza Express, Darlington Waitress
I provided a professional and pleasant dining experience for guests and was responsible for multi-tasking, taking customer orders, preparing drinks and desserts, table service and clearing away. I used and maintained coffee machines, successfully trained new staff, achieved 100% customer feedback on the company website and enjoyed interacting with customers in a fast-paced role.
EDUCATION
Sept. 08 – May 13 Teesside University, Middlesbrough
BSc (Hons) Psychology 2:1
Sept. 04 – July 06 Queen Elizabeth Sixth Form College, Darlington
‘A’ Level: Sociology (B) Psychology (D)
English Language (D)
‘AS’ Level: General Studies (C) History (E)
Sept. 99 – July 04 Richmond School, Richmond, North Yorkshire
GCSE Level: English Language (A) English Literature (A)
Art (A) Religious Studies (B)
German (B) Textiles (B)
Mathematics (C) History (C)
Business Studies (C) Double Science (C/C)
TRAINING / QUALIFICATIONS
June 2018 Kier, Middlesbrough
Data Protection Anti-Bribery and Corruption Anti-Money Laundering & Protection
March 2009 NVQ Level 2: Customer Service
HOBBIES AND INTERESTS
I play piano to Grade 7 standard, enjoy socialising with friends as well as time spent with my family and maintain a good standard of fitness by going to the gym. I take a keen interest in fashion, look forward to shopping trips and enjoy travelling and visiting new places. To relax I enjoy hiking, reading and listening to music.
ADDITIONAL INFORMATION
• I hold both American and British citizenship, having lived in Arizona for the first 11 years of my life before moving to North Yorkshire with my British family; I feel this has given me more awareness of cultures and a varied experience of life. I have now returned to the US to settle down.
Languages: French & German (Basic Level)
References: Available on request