Krista Lukas Resume
Objective: Customer service driven individual seeking position that will allow me to use creative ways to add a level of sparkle and adventure to everyday life
Work Experience:
Prepaired, Inc. Los Angeles, CA
Beta Tester & Support Representative (Remote)
• Perform daily testing on website to ensure quality
• Communicate with developer team to assist with issues and bugs
• Be the first person in contact with clients when they reach out with issues
Sanders Travel Centre, Fort Worth, Texas
Executive Assistant to Owner
• Ensure owner calendar is kept up to date with appointments and client trips
• Finish client trip planning with activities, tours, and dining options
• Create and publish client documents for seamless trip creation
• Work closely with vendors to create lasting relationships between vendors and clients
• Help with social media marketing to draw in new business
• Help plan client trips, ensuring they have the necessary visas and paperwork
• Organize owner documents and projects to ensure nothing is lost to client
• Continuing education with agency learning opportunities
• Maintain Sanders Travel hospitality excellence in customer service
Dia&CO, New York City, New York
Remote Stylist (Remote)
• Collaborate with clients to effectively curate tailored garments to their personal taste, budget, and lifestyle
• Write detailed style notes to clients with tips and suggestions for their wardrobe
• Research and educate new stylists using Lesson.ly
• Advocate and inspire body positivity
• Developed lasting relationships through excellent customer service
• Social media researching and profiling
• Achieved and maintained key sales metrics
• Part of Dallas-based social media team creating and establishing relationships with current customers, providing
styling tips and blogger-inspired social media presence
• Included in first-ever Dia community outreach project with customers including “meet-ups” and working closely with
our community consultant
Fort Worth Physical Therapy, Fort Worth, Texas
Administrative Assistant & Insurance Coordinator
• Communicated with insurance to ensure patients receive best care available
• Prepare charts for over 90 patients daily; coordinating patients insurance with therapists
• Communicate with 12 physical therapists and their patients
• Provide customer service in case of patient issues
• Create new patient charts and prepare current patient charts for therapists
Disney Cruise Line, Orlando, Florida
Merchandise Hostess
• Certified Disney trainer in Disney Service Excellence and merchandise requirements
• Knowledgeable in Disney travel experiences, with guest expertise for Disney Cruise Line
• Fairy Godmother in Training and Pirate Master at the Bibbidi Bobbidi Boutique (BBB) for first 6 month contract
• Sanitation requirements & front desk concierge for BBB
• Retail responsibilities; stock inventory, cash handling, visual merchandising, team assistance
• Disney Cruise Line safety team member; traffic controller
Bhakti Chai Company, Houston Metro Area, Texas
Demonstration Hostess
• Set up demonstrations in grocery stores in Houston, TX area
• Ensure communication between stores and company for Bhakti Chai
• Apply customer service and product knowledge within stores
• Create fun and interesting demonstrations to impart product knowledge to customers
• Inventory and stock movement knowledge for each store in my domain
Education:
Oregon State University E-Campus, Corvallis, Oregon
Bachelor’s Degree in Liberal Arts; Anthropology with focus in Cultural Linguistics
Currently Attending
International TEFL Academy, Chicago, Illinois TEFL Certification
• 120 hour TEFL certification coursework
• 30 hours of Teaching Young Learners and Business English
• 20 hours of student teaching practicum
Graduated
San Jacinto College, Pasadena, Texas Associate’s Degree in Liberal Arts: General Studies
• Dean’s List; Fall 2013, Spring 2014, and Spring 2016
Languages Spoken:
• German – elementary
• American Sign Language - elementary
Relevant Skills:
• Social Media
• Customer Service/Relations
• Retail Knowledge
• Microsoft Office; Excel, Word, PowerPoint
• Creative Thinking
• Certified Disney Trainer
• Organization and Patience
Interests:
Travel, creative fiction and nonfiction literature, language learning, cultural anthropology, animal conservation and rescue, hiking, European history, travel photography and writing
Objective: Customer service driven individual seeking position that will allow me to use creative ways to add a level of sparkle and adventure to everyday life
Work Experience:
Prepaired, Inc. Los Angeles, CA
Beta Tester & Support Representative (Remote)
• Perform daily testing on website to ensure quality
• Communicate with developer team to assist with issues and bugs
• Be the first person in contact with clients when they reach out with issues
Sanders Travel Centre, Fort Worth, Texas
Executive Assistant to Owner
• Ensure owner calendar is kept up to date with appointments and client trips
• Finish client trip planning with activities, tours, and dining options
• Create and publish client documents for seamless trip creation
• Work closely with vendors to create lasting relationships between vendors and clients
• Help with social media marketing to draw in new business
• Help plan client trips, ensuring they have the necessary visas and paperwork
• Organize owner documents and projects to ensure nothing is lost to client
• Continuing education with agency learning opportunities
• Maintain Sanders Travel hospitality excellence in customer service
Dia&CO, New York City, New York
Remote Stylist (Remote)
• Collaborate with clients to effectively curate tailored garments to their personal taste, budget, and lifestyle
• Write detailed style notes to clients with tips and suggestions for their wardrobe
• Research and educate new stylists using Lesson.ly
• Advocate and inspire body positivity
• Developed lasting relationships through excellent customer service
• Social media researching and profiling
• Achieved and maintained key sales metrics
• Part of Dallas-based social media team creating and establishing relationships with current customers, providing
styling tips and blogger-inspired social media presence
• Included in first-ever Dia community outreach project with customers including “meet-ups” and working closely with
our community consultant
Fort Worth Physical Therapy, Fort Worth, Texas
Administrative Assistant & Insurance Coordinator
• Communicated with insurance to ensure patients receive best care available
• Prepare charts for over 90 patients daily; coordinating patients insurance with therapists
• Communicate with 12 physical therapists and their patients
• Provide customer service in case of patient issues
• Create new patient charts and prepare current patient charts for therapists
Disney Cruise Line, Orlando, Florida
Merchandise Hostess
• Certified Disney trainer in Disney Service Excellence and merchandise requirements
• Knowledgeable in Disney travel experiences, with guest expertise for Disney Cruise Line
• Fairy Godmother in Training and Pirate Master at the Bibbidi Bobbidi Boutique (BBB) for first 6 month contract
• Sanitation requirements & front desk concierge for BBB
• Retail responsibilities; stock inventory, cash handling, visual merchandising, team assistance
• Disney Cruise Line safety team member; traffic controller
Bhakti Chai Company, Houston Metro Area, Texas
Demonstration Hostess
• Set up demonstrations in grocery stores in Houston, TX area
• Ensure communication between stores and company for Bhakti Chai
• Apply customer service and product knowledge within stores
• Create fun and interesting demonstrations to impart product knowledge to customers
• Inventory and stock movement knowledge for each store in my domain
Education:
Oregon State University E-Campus, Corvallis, Oregon
Bachelor’s Degree in Liberal Arts; Anthropology with focus in Cultural Linguistics
Currently Attending
International TEFL Academy, Chicago, Illinois TEFL Certification
• 120 hour TEFL certification coursework
• 30 hours of Teaching Young Learners and Business English
• 20 hours of student teaching practicum
Graduated
San Jacinto College, Pasadena, Texas Associate’s Degree in Liberal Arts: General Studies
• Dean’s List; Fall 2013, Spring 2014, and Spring 2016
Languages Spoken:
• German – elementary
• American Sign Language - elementary
Relevant Skills:
• Social Media
• Customer Service/Relations
• Retail Knowledge
• Microsoft Office; Excel, Word, PowerPoint
• Creative Thinking
• Certified Disney Trainer
• Organization and Patience
Interests:
Travel, creative fiction and nonfiction literature, language learning, cultural anthropology, animal conservation and rescue, hiking, European history, travel photography and writing