Knowledgeable and Ready to Impact
Phyllis Jackson
Project Management & Customer Service Experience
Albany, GA
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Willing to relocate to: Albany, GA
Authorized to work in the US for any employer Work Experience
Catering Project Coordinator
Panera Bread - Norcross, GA April 2017 to Present
Lapsed customer retention, customer service, scheduling , problem resolution, schedule confirmation,multi-line telecommuting, lead converting,project management, administrative/office management.
Customer Service Manager (CSM)
Earthfare Grocery - Peachtree Corners, GA July 2015 to April 2017
Maintained/hired staff of 6-10
Scheduling
Interviewing
New member Orientation/training
Promoted to management in less than 5 months Created a warm and friendly atmosphere
Designed creative and eye catching advertisements
Clinic Coordinator
The Nouveau Clinic - Alpharetta, GA March 2013 to April 2015
Created opportunities to reach a new client demographic Ensured customer satisfaction & maintenance Scheduling
Customer Service
Telecommunications
Client Account Maintenance
Manager/Training Manager
The McAdams Agency - Atlanta, GA September 2011 to January 2013
Provided burial benefits to public service/membership organization members & families through the state of Georgia.
Promoted to sales trainer/manager in less than 1 year
Promoted to owner’s sales team in less than 3 months Youngest team lead at the agency
Provided a new energy &
Perspective
Education
MBA in Public Administration
Strayer University Chamblee - Chamblee, GA
August 2011
BBA in Marketing
Savannah State University - Savannah, GA
December 2007 Skills
Customer Service (10+ years), Administrative Support (4 years), CRM (2 years), Cash Handling (4 years), Management (10+ years), Microsoft office (10+ years), Creative Writing (10+ years), Delphi
Awards
Who's Who Among High School Students
April 2002
Recognized for student leadership and academic scholarship.
Additional Information
Extra Curricular activities: NAACP Ga Youth and College Division State Secretary (2004-2009); Sister Striving for Excellence (2003-current); Savannah State University Pre-Alumni Association Co-founder & President (2003-2007); Nubian Elite Council of Fashion Co Founder (2005); SSU Chapter NAACP President (2002),Vice President (2003), Secretary (2004), Committee Chair (2005-2007)
Skills and Abilities:
Human Resources,E-Verify,Bookkeeping,Booker,Google Doc,Grasshopper ,CRM,Salesforce,Hub,55-65 WPM typing Speed,Multi-line telephone handling /call directory,Account Receivables, Coordinating,Recruiting,Sales/Client Retention, Analysis,Planning,Scheduling,Microsoft Office,Customer Service
Phyllis Jackson
Project Management & Customer Service Experience
Albany, GA
------------
------------
Willing to relocate to: Albany, GA
Authorized to work in the US for any employer Work Experience
Catering Project Coordinator
Panera Bread - Norcross, GA April 2017 to Present
Lapsed customer retention, customer service, scheduling , problem resolution, schedule confirmation,multi-line telecommuting, lead converting,project management, administrative/office management.
Customer Service Manager (CSM)
Earthfare Grocery - Peachtree Corners, GA July 2015 to April 2017
Maintained/hired staff of 6-10
Scheduling
Interviewing
New member Orientation/training
Promoted to management in less than 5 months Created a warm and friendly atmosphere
Designed creative and eye catching advertisements
Clinic Coordinator
The Nouveau Clinic - Alpharetta, GA March 2013 to April 2015
Created opportunities to reach a new client demographic Ensured customer satisfaction & maintenance Scheduling
Customer Service
Telecommunications
Client Account Maintenance
Manager/Training Manager
The McAdams Agency - Atlanta, GA September 2011 to January 2013
Provided burial benefits to public service/membership organization members & families through the state of Georgia.
Promoted to sales trainer/manager in less than 1 year
Promoted to owner’s sales team in less than 3 months Youngest team lead at the agency
Provided a new energy &
Perspective
Education
MBA in Public Administration
Strayer University Chamblee - Chamblee, GA
August 2011
BBA in Marketing
Savannah State University - Savannah, GA
December 2007 Skills
Customer Service (10+ years), Administrative Support (4 years), CRM (2 years), Cash Handling (4 years), Management (10+ years), Microsoft office (10+ years), Creative Writing (10+ years), Delphi
Awards
Who's Who Among High School Students
April 2002
Recognized for student leadership and academic scholarship.
Additional Information
Extra Curricular activities: NAACP Ga Youth and College Division State Secretary (2004-2009); Sister Striving for Excellence (2003-current); Savannah State University Pre-Alumni Association Co-founder & President (2003-2007); Nubian Elite Council of Fashion Co Founder (2005); SSU Chapter NAACP President (2002),Vice President (2003), Secretary (2004), Committee Chair (2005-2007)
Skills and Abilities:
Human Resources,E-Verify,Bookkeeping,Booker,Google Doc,Grasshopper ,CRM,Salesforce,Hub,55-65 WPM typing Speed,Multi-line telephone handling /call directory,Account Receivables, Coordinating,Recruiting,Sales/Client Retention, Analysis,Planning,Scheduling,Microsoft Office,Customer Service