Kiwai Lai
KIWAI LAI
6620 Carelton Ave S., Apt 3 Seattle, WA 98108
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RELEVANT SKILLS
Over ten years of experience in customer service, administrative functions, event support, audio tech, lighting, community engagement, cooking, and equipment repair.
Quickly adapts to new work environments by following and executing directions, building relationships with staff and clientele
WORK EXPERIENCE
Independent Contractor (January 2018 – Current)
Audio Engineering and recording studio consulting.
Catering and event food preparation.
Audio/Visual and Technical Support for events.
Freelance Audio Engineering (editing, mixing, recording), Wiring, and Soldering.
World Pizza (September 2018 – March 2020)
Day Shift Kitchen Manager
Build and maintain positive relationships with new and loyal customers.
Cashiering, order processing for catering and inventory needs, and inventory management.
Maintaining the kitchen, lobby, and restroom facilities in alignment with Washington State food and safety standards.
Working in collaboration with limited staff while delegating and executing shift duties and responsibilities.
Food preparation: Dough production(cookies, pizza), vegetable prep and roasting, maintaining a consistent daily offering of menu pizzas, and improvised dishes(daily special pizzas).
Training new staff on customer service, kitchen safety, kitchen maintenance, food prep, and cooking.
Perennial Tea Room (September 2016 – December 2017)
Sales Associate
Provide Customers with high-level service, support, and knowledge concerning tea and tea wares.
Cashiering and order processing, including light shipping(non-freight).
Brewing tea to order as well as maintaining tea carafes to be served as samples.
Event booth support for the annual NW Tea Festival.
Database entry for newsletter subscribers.
Branom Instrument Company (January 2016 – September 2016)
Service Coordinator
Coordinate with third-party vendors for supplies, repairs, and processing returns to manufacturers (RMA).
Report and correspond with sales staff and clients about the status of repairs and projects.
Table and present at manufacturing and industry-specific forums.
Respond to Email and Phone inquiries about Service Dept. capabilities, repairs, technical specs, and service calls.
Working with outside consultants to implement a CRM for the Service Dept.
Support the Service Dept. Manager and contribute to daily operations.
Support the Technicians by researching and providing manuals, procedures, and miscellaneous documentation to aid in repairs.
Fill in as a Technician to maintain repair deadlines, and a consistent repair “Lead Time”.
Branom Instrument Company (October 2013 – January 2016)
Service Technician
Provide initial point-of-contact to customers needing instrument repairs and run billing for services provided.
Calibrate and repair equipment.
Maintain and update the certificate database and process sales orders.
Draft and issue certificates of calibration after an instrument is repaired and calibrated.
Healeo (August 2011 – August 2013)
Cook
Re-organized kitchen to maximize safety and efficiency, following Washington State food and safety standards.
Created healthy vegan and vegetarian recipes for the Healeo food line.
Youngstown Cultural Arts Center (January 2008 – April 2011)
Assistant Technical Director
Primary audio/visual tech for Youngstown’s theater and sound studio.
Served as the secondary rental manager for Youngstown’s rental facilities.
Worked cooperatively and communicated with a broad range of community members including young people, teaching artists, Youngstown residents, musicians, and partner organizations.
Drafted event contracts with clients to ensure lighting, staffing, and space.
Managed a team of event staff and interns for all audio and lighting needs.
Resolved client requests and concerns.
Nijo Sushi Bar and Grill (September 2008 – January 2009)
Line Cook
Opening the kitchen, cleaning, and maintenance of kitchen equipment.
Cooking, Food Preparation (Pan-Asian and Japanese cuisines), creating a “family” meal for the daytime staff.
Inventory management
Hunter’s Pointe (August 2005 – September 2006) Helena, MT
Kitchen Helper
Opening the kitchen, cleaning, and maintenance of kitchen equipment.
Cooking, Food Preparation (Continental cuisine with a focus towards the nutritional needs of Elders).
Inventory management
Upkeep, cleaning, and maintenance of dining facilities
Serving residents, delivering meals to sick residents
COMMUNITY EXPERIENCE
Participant, Asian Community Leadership Foundation, Community Leaders Program, (May 2012 – November 2012)
Attended training on public speaking, community organizing, and policy-making led by leaders in the Asian Pacific Islander community.
Worked with a team to revitalize WAPI Community Services youth arts space in the International District.
Volunteer, FEEST: Food Empowerment Education Sustainability Team, (January 2008—April 2011)
Volunteer chef working with youth from Delridge, White Center and Rainier Valley to teach and learn together about cooking, nutrition, food justice, and preparing healthy meals.
KIWAI LAI
6620 Carelton Ave S., Apt 3 Seattle, WA 98108
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RELEVANT SKILLS
Over ten years of experience in customer service, administrative functions, event support, audio tech, lighting, community engagement, cooking, and equipment repair.
Quickly adapts to new work environments by following and executing directions, building relationships with staff and clientele
WORK EXPERIENCE
Independent Contractor (January 2018 – Current)
Audio Engineering and recording studio consulting.
Catering and event food preparation.
Audio/Visual and Technical Support for events.
Freelance Audio Engineering (editing, mixing, recording), Wiring, and Soldering.
World Pizza (September 2018 – March 2020)
Day Shift Kitchen Manager
Build and maintain positive relationships with new and loyal customers.
Cashiering, order processing for catering and inventory needs, and inventory management.
Maintaining the kitchen, lobby, and restroom facilities in alignment with Washington State food and safety standards.
Working in collaboration with limited staff while delegating and executing shift duties and responsibilities.
Food preparation: Dough production(cookies, pizza), vegetable prep and roasting, maintaining a consistent daily offering of menu pizzas, and improvised dishes(daily special pizzas).
Training new staff on customer service, kitchen safety, kitchen maintenance, food prep, and cooking.
Perennial Tea Room (September 2016 – December 2017)
Sales Associate
Provide Customers with high-level service, support, and knowledge concerning tea and tea wares.
Cashiering and order processing, including light shipping(non-freight).
Brewing tea to order as well as maintaining tea carafes to be served as samples.
Event booth support for the annual NW Tea Festival.
Database entry for newsletter subscribers.
Branom Instrument Company (January 2016 – September 2016)
Service Coordinator
Coordinate with third-party vendors for supplies, repairs, and processing returns to manufacturers (RMA).
Report and correspond with sales staff and clients about the status of repairs and projects.
Table and present at manufacturing and industry-specific forums.
Respond to Email and Phone inquiries about Service Dept. capabilities, repairs, technical specs, and service calls.
Working with outside consultants to implement a CRM for the Service Dept.
Support the Service Dept. Manager and contribute to daily operations.
Support the Technicians by researching and providing manuals, procedures, and miscellaneous documentation to aid in repairs.
Fill in as a Technician to maintain repair deadlines, and a consistent repair “Lead Time”.
Branom Instrument Company (October 2013 – January 2016)
Service Technician
Provide initial point-of-contact to customers needing instrument repairs and run billing for services provided.
Calibrate and repair equipment.
Maintain and update the certificate database and process sales orders.
Draft and issue certificates of calibration after an instrument is repaired and calibrated.
Healeo (August 2011 – August 2013)
Cook
Re-organized kitchen to maximize safety and efficiency, following Washington State food and safety standards.
Created healthy vegan and vegetarian recipes for the Healeo food line.
Youngstown Cultural Arts Center (January 2008 – April 2011)
Assistant Technical Director
Primary audio/visual tech for Youngstown’s theater and sound studio.
Served as the secondary rental manager for Youngstown’s rental facilities.
Worked cooperatively and communicated with a broad range of community members including young people, teaching artists, Youngstown residents, musicians, and partner organizations.
Drafted event contracts with clients to ensure lighting, staffing, and space.
Managed a team of event staff and interns for all audio and lighting needs.
Resolved client requests and concerns.
Nijo Sushi Bar and Grill (September 2008 – January 2009)
Line Cook
Opening the kitchen, cleaning, and maintenance of kitchen equipment.
Cooking, Food Preparation (Pan-Asian and Japanese cuisines), creating a “family” meal for the daytime staff.
Inventory management
Hunter’s Pointe (August 2005 – September 2006) Helena, MT
Kitchen Helper
Opening the kitchen, cleaning, and maintenance of kitchen equipment.
Cooking, Food Preparation (Continental cuisine with a focus towards the nutritional needs of Elders).
Inventory management
Upkeep, cleaning, and maintenance of dining facilities
Serving residents, delivering meals to sick residents
COMMUNITY EXPERIENCE
Participant, Asian Community Leadership Foundation, Community Leaders Program, (May 2012 – November 2012)
Attended training on public speaking, community organizing, and policy-making led by leaders in the Asian Pacific Islander community.
Worked with a team to revitalize WAPI Community Services youth arts space in the International District.
Volunteer, FEEST: Food Empowerment Education Sustainability Team, (January 2008—April 2011)
Volunteer chef working with youth from Delridge, White Center and Rainier Valley to teach and learn together about cooking, nutrition, food justice, and preparing healthy meals.