Kimberly Kulick
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Location: Gilbert, AZ, USA
School: Northern Arizona University
Major: Business Management

Kimberly Kulick

Kimberly C. Kulick

3941 E. Douglas Loop Gilbert, AZ 85234 l Cell:xxx-xxx-xxxx l xxx-xxx-xxxx


Summary

I am an innovative Customer Service Manager who effectively executes changes to improve operational efficiency. Exceptional Manager dedicated to employee development. I am result-oriented with a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Highlights

 Client relations specialists  Team management
 Conflict resolution techniques  Talent development
 Meticulous attention to detail  Skilled multi-tasker
 Focused on customer satisfaction  Training and development
 Deadline oriented  Energetic and engaging

Accomplishments

 Improved customer retention in 2009 from previous five years
 Customer retention trends increased through 2016
 Reduced staff turnover in one year by implementing several well-received team and morale-building programs
 Training and mentor of new store owner
 Travel to sites for new store trainings
 Designed and implemented a store-wide Social Media Publishing Calendar

Experience

Franchise Launch and Operations Support Team
Aqua-Tots Swim Schools – Mesa, AZ FEB 2016 – Current
 Develop and update human resource material
 Train new store management teams
 Work directly with owners through the launch of new schools
 Marketing publisher
 Franchise support
 Operation support

General Manager
Aqua-Tots Swim Schools – Mesa, AZ JAN 2009 – FEB 2016
 Implementation and management of financial accounting
 Supervisor of department managers
 Implement advertising and marketing campaigns
 Supervise operations
 Create and implement annual budget
 Quarterly payroll reports
 Labor projections
 Process payroll bi-monthly
 Hiring, firing, scheduling and all staffing related matters
 Train, mentor and develop staff

Education

High School Diploma
Red Mountain High School – Mesa, AZ

Business Management
Northern Arizona University – Flagstaff, AZ


Hobbies and Interests

 Camping  Traveling
 Spending time with friends and family  DIY projects
 Home improvements  Biking

Administrative