Kimberly Kulick
Kimberly C. Kulick
3941 E. Douglas Loop Gilbert, AZ 85234 l Cell:------------ l ------------
Summary
I am an innovative Customer Service Manager who effectively executes changes to improve operational efficiency. Exceptional Manager dedicated to employee development. I am result-oriented with a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Friendly Customer Service Manager with can-do attitude and willingness to help at all times.
Highlights
? Client relations specialists ? Team management
? Conflict resolution techniques ? Talent development
? Meticulous attention to detail ? Skilled multi-tasker
? Focused on customer satisfaction ? Training and development
? Deadline oriented ? Energetic and engaging
Accomplishments
? Improved customer retention in 2009 from previous five years
? Customer retention trends increased through 2016
? Reduced staff turnover in one year by implementing several well-received team and morale-building programs
? Training and mentor of new store owner
? Travel to sites for new store trainings
? Designed and implemented a store-wide Social Media Publishing Calendar
Experience
Franchise Launch and Operations Support Team
Aqua-Tots Swim Schools – Mesa, AZ FEB 2016 – Current
? Develop and update human resource material
? Train new store management teams
? Work directly with owners through the launch of new schools
? Marketing publisher
? Franchise support
? Operation support
General Manager
Aqua-Tots Swim Schools – Mesa, AZ JAN 2009 – FEB 2016
? Implementation and management of financial accounting
? Supervisor of department managers
? Implement advertising and marketing campaigns
? Supervise operations
? Create and implement annual budget
? Quarterly payroll reports
? Labor projections
? Process payroll bi-monthly
? Hiring, firing, scheduling and all staffing related matters
? Train, mentor and develop staff
Education
High School Diploma
Red Mountain High School – Mesa, AZ
Business Management
Northern Arizona University – Flagstaff, AZ
Hobbies and Interests
? Camping ? Traveling
? Spending time with friends and family ? DIY projects
? Home improvements ? Biking
Kimberly C. Kulick
3941 E. Douglas Loop Gilbert, AZ 85234 l Cell:------------ l ------------
Summary
I am an innovative Customer Service Manager who effectively executes changes to improve operational efficiency. Exceptional Manager dedicated to employee development. I am result-oriented with a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Friendly Customer Service Manager with can-do attitude and willingness to help at all times.
Highlights
? Client relations specialists ? Team management
? Conflict resolution techniques ? Talent development
? Meticulous attention to detail ? Skilled multi-tasker
? Focused on customer satisfaction ? Training and development
? Deadline oriented ? Energetic and engaging
Accomplishments
? Improved customer retention in 2009 from previous five years
? Customer retention trends increased through 2016
? Reduced staff turnover in one year by implementing several well-received team and morale-building programs
? Training and mentor of new store owner
? Travel to sites for new store trainings
? Designed and implemented a store-wide Social Media Publishing Calendar
Experience
Franchise Launch and Operations Support Team
Aqua-Tots Swim Schools – Mesa, AZ FEB 2016 – Current
? Develop and update human resource material
? Train new store management teams
? Work directly with owners through the launch of new schools
? Marketing publisher
? Franchise support
? Operation support
General Manager
Aqua-Tots Swim Schools – Mesa, AZ JAN 2009 – FEB 2016
? Implementation and management of financial accounting
? Supervisor of department managers
? Implement advertising and marketing campaigns
? Supervise operations
? Create and implement annual budget
? Quarterly payroll reports
? Labor projections
? Process payroll bi-monthly
? Hiring, firing, scheduling and all staffing related matters
? Train, mentor and develop staff
Education
High School Diploma
Red Mountain High School – Mesa, AZ
Business Management
Northern Arizona University – Flagstaff, AZ
Hobbies and Interests
? Camping ? Traveling
? Spending time with friends and family ? DIY projects
? Home improvements ? Biking