Kim Brennan Resume
Dear Employer,
I am actively seeking�the Content Spe position within your company.�My years of executive experience have equipped me with a multitude of skills. Enclosed is my resume for your review and consideration.
In addition to my abilities listed on my resume, I am very punctual; honest, articulate, assertive, professional, charismatic, outgoing, hard-working, a self-starter, yet a team player. I have an exceptional ability to multi-task and prioritize. I am extremely productive in a high volume, high-stress environment. I also have impeccable organizational, marketing, verbal & written communication, and public relation skills.
It is my hope to become part of a reputable company that encourages my ambition and caters to my growth. If my abilities meet the need of your requirements, I would greatly appreciate the opportunity to meet with you personally at your earliest convenience. Thank you for your time and consideration. I look forward to meeting with you soon.
Sincerely,
Kim Brennan
Kim Brennan
Bayonne NJ 07002
Phone: ------------ Email: ------------
OBJECTIVE:
To gain a position where I can utilize my experience, creativity & education; which allows me to make a positive contribution to the company.
WORK EXPERIENCE:
May 2017- Current - Social Media Content Specialist - Dentsu Aegis Network/ ICUC- Remote
Moderate forums, Identify and remove questionable/non-compliant content, approve/hide comments, manage & minimize conflicts, Identify behavioral & technical issues, patterns, and trends in the community.
Identify customer complaints and issues on social media and fixing them, by pro-actively escalating issues, opportunities, & insights through the relevant channels.
Monitor activities and responses posted on the client's social media profiles, respond to customers on behalf of the clients brand and ensure that guidelines and rules are adhered using programs such as Business Manager, Percolate, Hootsuite and Social Patrol.
Interacting with and reaching out to influencers to build a relationship with them.
Ability to manage multiple projects at once while remaining organized.
Respond to email communications from management and clients and provide daily reports of tasks completed.
Analyze the data on the campaign performance to determine which tactics are working, engage in social listening and attract new fans, monitor the audience�s reactions to certain posts, view trends and statistics from followers.
April 2016- May 2017- Floor Lead/ Program Support Coach - Sykes Enterprises- Work from home Headquarters - Tampa, FL
Provides performance improvement tips and one-on-one coaching to struggling agents
Assist customer service consultants in de-escalating calls and assist with customers who are requesting a supervisor.
Provide next level support to customer service agents
Monitor agent calls and complete Q/A forms
Assist agents as needed in providing additional training
Worked on special projects as assigned by Operational Management
Identifies system and workflow improvements to enhance the agents� efficiency
Maintain a daily log and Provides daily/weekly feedback to operational management on the common needs of the consultants for the day/week.
January 2015- March 2016- Catering Manager, The Rose Group: Guastavino�s - 583 Park Ave- NY, NY
Responsible for running the day-to-day catering operations and handling all administrative work for the catering department.
Execute planning, administering and supervising of the catering dept.
Responsible for ensuring health and safety regulations are strictly implemented, recorded and handled in the appropriate manner.
Assist the Executive Chef with menu planning.
Responsible for scheduling staff to work events with over 800 guests.
Manage client relations, and vendor relations to run a successful event venue.
Work closely with the Executive chef to choose the proper menu for events.
Created the food inventory list for the purchasing manager.
Attend BEO meetings weekly and take notes needed for cooks.
Complete kitchen payroll report for CFO weekly using Excel.
Respond to clients via phone & email to organize and discuss theme ideas and logistics of events.
September 2012- January 2015 - Office Manager/Special Events Coordinator - Corporate Office for Museum of Sex - New York, NY
Post newly received inventory into Counterpoint POS which interfaces into QuickBooks.
Process company�s account payables using QuickBooks.
Investigate and respond to Retrieval & Chargebacks Dept. regarding customer credit card chargebacks, and Process expense reports.
Manage event calendar, & organize, plan and coordinate internal/external meetings and events.
Manage budgets of up to $100,000 for over 200 attendees.
Calculated and provided clients with estimates of potential costs in completing an event.
Maintain strong relationships with numerous vendors, chefs, & sponsors to assist in planning events.
Assist with event designing; prepare invites, save the date, rsvp & thank you cards.
Organize the arrangements of food and beverage, order supplies and equipment, prepare event signs & menus, and ensure appropriate d�cor (floral, linens, color schemes, etc.) to meet the quality expectations of the client.
Arrange media interviews & press shoots for major TV & radio networks.
Run errands, and assist the Owner, Curator and Graphic dept. with various projects for current exhibitions.
Keep office organized. Maintain office supplies, and reorder supplies when needed.
Scan documents, answer multi phone line systems and interact with vendors and customers via phone, in person and email.
July 2010-August 2012 - Personal Business Assistant/ Team Leader - Aspire Lifestyles - Jersey City, NJ
Planned and coordinated travel itineraries for elite clients, and Citigold corporate employees consisting of hotel, restaurant and car reservations via phone & email.
Oversee employees daily and make sure they respond to telephone and email communications from clients in an efficient and professional manner.
Addressed clients concerns and issues in accordance with the company's customer service standards.
Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment.
Provide administrative office support. Maintained call quality by monitoring calls.
Acted as Ambassador of Citi Prestige cardholders, providing first-class service to clients via phone, and email.
Coordinated special events, parties, and meetings, which included booking musicians and celebrities to appear.
SOFTWARE KNOWLEDGE:
Internet Savvy, Social Media Savvy, Proficient in MS Word, Excel, Outlook, Powerpoint, Wordpress, Windows 10, G Suite, Adobe Illustrator, & Photoshop, Mac Systems, Peachtree, Quickbooks, Point Of Sales, Bio Office, Counterpoint POS, Advertising Specialty Institute software, and customized systems-AS400 and Aztec.
EDUCATION
February/ 2018- Completed Content Moderator Certifications required- ICUC University
September/1995-June/1999 Warwick High School- Newport News, VA
Academic/Advanced Diploma Obtained- Major: Marketing Management & Fashion Merchandise
August/2016- Current, Art Institute of Pittsburgh Online Division
Obtaining a Bachelor�s Degree in Fashion & Marketing Management
References: Available upon request.
Dear Employer,
I am actively seeking�the Content Spe position within your company.�My years of executive experience have equipped me with a multitude of skills. Enclosed is my resume for your review and consideration.
In addition to my abilities listed on my resume, I am very punctual; honest, articulate, assertive, professional, charismatic, outgoing, hard-working, a self-starter, yet a team player. I have an exceptional ability to multi-task and prioritize. I am extremely productive in a high volume, high-stress environment. I also have impeccable organizational, marketing, verbal & written communication, and public relation skills.
It is my hope to become part of a reputable company that encourages my ambition and caters to my growth. If my abilities meet the need of your requirements, I would greatly appreciate the opportunity to meet with you personally at your earliest convenience. Thank you for your time and consideration. I look forward to meeting with you soon.
Sincerely,
Kim Brennan
Kim Brennan
Bayonne NJ 07002
Phone: ------------ Email: ------------
OBJECTIVE:
To gain a position where I can utilize my experience, creativity & education; which allows me to make a positive contribution to the company.
WORK EXPERIENCE:
May 2017- Current - Social Media Content Specialist - Dentsu Aegis Network/ ICUC- Remote
Moderate forums, Identify and remove questionable/non-compliant content, approve/hide comments, manage & minimize conflicts, Identify behavioral & technical issues, patterns, and trends in the community.
Identify customer complaints and issues on social media and fixing them, by pro-actively escalating issues, opportunities, & insights through the relevant channels.
Monitor activities and responses posted on the client's social media profiles, respond to customers on behalf of the clients brand and ensure that guidelines and rules are adhered using programs such as Business Manager, Percolate, Hootsuite and Social Patrol.
Interacting with and reaching out to influencers to build a relationship with them.
Ability to manage multiple projects at once while remaining organized.
Respond to email communications from management and clients and provide daily reports of tasks completed.
Analyze the data on the campaign performance to determine which tactics are working, engage in social listening and attract new fans, monitor the audience�s reactions to certain posts, view trends and statistics from followers.
April 2016- May 2017- Floor Lead/ Program Support Coach - Sykes Enterprises- Work from home Headquarters - Tampa, FL
Provides performance improvement tips and one-on-one coaching to struggling agents
Assist customer service consultants in de-escalating calls and assist with customers who are requesting a supervisor.
Provide next level support to customer service agents
Monitor agent calls and complete Q/A forms
Assist agents as needed in providing additional training
Worked on special projects as assigned by Operational Management
Identifies system and workflow improvements to enhance the agents� efficiency
Maintain a daily log and Provides daily/weekly feedback to operational management on the common needs of the consultants for the day/week.
January 2015- March 2016- Catering Manager, The Rose Group: Guastavino�s - 583 Park Ave- NY, NY
Responsible for running the day-to-day catering operations and handling all administrative work for the catering department.
Execute planning, administering and supervising of the catering dept.
Responsible for ensuring health and safety regulations are strictly implemented, recorded and handled in the appropriate manner.
Assist the Executive Chef with menu planning.
Responsible for scheduling staff to work events with over 800 guests.
Manage client relations, and vendor relations to run a successful event venue.
Work closely with the Executive chef to choose the proper menu for events.
Created the food inventory list for the purchasing manager.
Attend BEO meetings weekly and take notes needed for cooks.
Complete kitchen payroll report for CFO weekly using Excel.
Respond to clients via phone & email to organize and discuss theme ideas and logistics of events.
September 2012- January 2015 - Office Manager/Special Events Coordinator - Corporate Office for Museum of Sex - New York, NY
Post newly received inventory into Counterpoint POS which interfaces into QuickBooks.
Process company�s account payables using QuickBooks.
Investigate and respond to Retrieval & Chargebacks Dept. regarding customer credit card chargebacks, and Process expense reports.
Manage event calendar, & organize, plan and coordinate internal/external meetings and events.
Manage budgets of up to $100,000 for over 200 attendees.
Calculated and provided clients with estimates of potential costs in completing an event.
Maintain strong relationships with numerous vendors, chefs, & sponsors to assist in planning events.
Assist with event designing; prepare invites, save the date, rsvp & thank you cards.
Organize the arrangements of food and beverage, order supplies and equipment, prepare event signs & menus, and ensure appropriate d�cor (floral, linens, color schemes, etc.) to meet the quality expectations of the client.
Arrange media interviews & press shoots for major TV & radio networks.
Run errands, and assist the Owner, Curator and Graphic dept. with various projects for current exhibitions.
Keep office organized. Maintain office supplies, and reorder supplies when needed.
Scan documents, answer multi phone line systems and interact with vendors and customers via phone, in person and email.
July 2010-August 2012 - Personal Business Assistant/ Team Leader - Aspire Lifestyles - Jersey City, NJ
Planned and coordinated travel itineraries for elite clients, and Citigold corporate employees consisting of hotel, restaurant and car reservations via phone & email.
Oversee employees daily and make sure they respond to telephone and email communications from clients in an efficient and professional manner.
Addressed clients concerns and issues in accordance with the company's customer service standards.
Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment.
Provide administrative office support. Maintained call quality by monitoring calls.
Acted as Ambassador of Citi Prestige cardholders, providing first-class service to clients via phone, and email.
Coordinated special events, parties, and meetings, which included booking musicians and celebrities to appear.
SOFTWARE KNOWLEDGE:
Internet Savvy, Social Media Savvy, Proficient in MS Word, Excel, Outlook, Powerpoint, Wordpress, Windows 10, G Suite, Adobe Illustrator, & Photoshop, Mac Systems, Peachtree, Quickbooks, Point Of Sales, Bio Office, Counterpoint POS, Advertising Specialty Institute software, and customized systems-AS400 and Aztec.
EDUCATION
February/ 2018- Completed Content Moderator Certifications required- ICUC University
September/1995-June/1999 Warwick High School- Newport News, VA
Academic/Advanced Diploma Obtained- Major: Marketing Management & Fashion Merchandise
August/2016- Current, Art Institute of Pittsburgh Online Division
Obtaining a Bachelor�s Degree in Fashion & Marketing Management
References: Available upon request.