Kiara Triana
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Kiara Triana



Objectives
Costumer service, 3 and a half years of experience looking for an opportunity to apply strong relational, communication and problem-solving skills. Customer oriented, multi-tasks and balance costumer needs with company demands. Skilled in putting the customer first and seeks to provide outstanding customer service and hospitality to all guests at all times.
Summary of Qualifications
I am a motivated individual with excellent people, communications, computer skills and multi-tasking. Highly skilled in planning service workflows. I strongly belief in costumer support. I am seeking for an employment opportunity within your organization that will allow to apply background and ongoing training in guest satisfaction. Also capable of delivering outstanding service through focus, efficiency and guest satisfaction. Positive attitude, outgoing, high energy and fun personality.
Education
Florida International University (2015-2019)
¬ BS in Biology
Miami Dade College “Kendall Campus” (2010-2014)
¬ Associates in Arts
Miami Senior High School” (2006-2010)
¬ High School Diploma

Experience
Front Desk (May 10,2018-December 20,19)
Center Stage Miami Dace Academy 10511 SW 88th St C-104, Miami, FL 33176
¬ Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
¬ Greet and welcome guests
¬ Answer questions and address complaints
¬ Answer all incoming calls and redirect them or keep messages
¬ Receive letters, packages etc. and distribute them
¬ Prepare outgoing mail by drafting correspondence, securing parcels etc.
¬ Check, sort and forward emails
¬ Monitor office supplies and place orders when necessary
¬ Keep updated records and files
¬ Monitor office expenses and costs
¬ Sell dance packages and attire
¬ Be on top of students with proper uniform and dance teachers.
¬ Make sure all dance classes are taught on time
Hostess (November 11,2017 – May 8,2018)
Habitat the 1 Hotel (2341 Collins Ave, Miami Beach, FL 33139)
Hostess (February 27,2018 –March 20,2018)
Skorpios Miami (3252 NE 1st Ave Miami FL, 33137)
Hostess (April 17,2017 – September 18,2017)
River Yacht Club (401 SW 3rd Ave, Miami, FL 33130)
¬ Answer incoming calls and emails
¬ Take and distribute messages
¬ Maintain a professional reception area
¬ Inquiries about possible allergies and pre-existing conditions
¬ Monitoring the guest waiting list
¬ Greet customers upon their departure
¬ Cater to guests who require extra attention (e.g. children, elderly)
¬ Assist wait staff as needed
¬ Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
¬ Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
¬ Accept and organize reservations and prioritize reservations to accommodate customers.
¬ Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting.
¬ Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
¬ Addressed guest requests or complaints and escalated major complaints to manager.
¬ Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service.
¬ Scheduled dining room reservations, arranged parties, special events, or special services for diners; received and recorded dining reservations.
¬ Greeted guests and escorted them to table or waiting area.
¬ Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed.
¬ Inspected dining room for cleanliness, proper supply levels, and required staffing.
Skills
¬ Open Table experience
¬ Seven Rooms experience
¬ Provide excellent customer service
¬ Computer literate with Microsoft, PowerPoint, Excell
¬ Fully bilingual in both Spanish and English
¬ Solid communication skills
¬ Task driven individual
¬ Energetic with strong motivation
¬ Fast learner
¬ Detail oriented with excellent comprehension skills
¬ Working in a fast pace environment
¬ Familiarity with office machines (e.g. fax, printer etc.)