Kevin's Resume
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Location: Washington D.C., DC, USA
University: Test College of Technology
Major: Computer, Electronics, Telecommunications Tech.

Kevin's Resume

Kevin McBride
4203 John st.
Suitland, Md 20746
xxx-xxx-xxxx
xxx-xxx-xxxx
Summary
COMPETENCIES AND STRENGTHS
• 17 years Customer Service Experience. • Effective Time Management
• 10 years Team Lead Experience. • Organization and Prioritization
• Excellent Problem Solving Skills. • Software and Hardware Testing
• New Business Development. • Individual and Group Training
• Account Management. • Research Management Knowledge and Skills
• Certified Konica/Minolta, Kyocera and Oki field copier and connectivity,
• Manage the daily operational activities of the team, to ensure that customers services is aligned
with customer concerns,
• Provides excellent customer service by distinguishing customer's needs, recommending additional
services, and maintaining correspondence records,
• Proficient in Advanced Networking, Data Management, Data Security, Windows 7/8/10 Printing
Basics, Windows Server 2003, Microsoft Outlook, Word, Access, Excel, Power Point and Google
Mail/Apps, Office 365, Active Directory
Education
TESST College of Technology
Associates Degree
Beltsville, MD
Graduated June 2007
Associates Degree Graduated June 2007 Electronic, Computer and Telecommunications
Technologies TESST College of Technology, Beltsville, MD
Employment History
Next Day Blinds
Installation Tech
August 2018 – Sept.2019
(Metropolitan Area including Baltimore)Representative is responsible for providing quality and
efficient customer service to customers and employees. Showing high levels of professionalism and
ability to problem solve. Effectively communicate with technicians and customers also able to
multitask and handle changes in schedules. Very knowledgeable about products and services, while
installing and repairing blinds and shutters along with billing knowledge. Maintain a safe, clean
working environment and driving record.
Storopack, Inc
Field Service Manager
November 2015 – November 2017
(field work in DC Metro Region)Responsibilities include, clean, lubricate and re-install all moving
parts on all production equipment, replace/repair all parts that are broken, damaged or showing
signs of wear, perform additional inspections as required, assist with installation of new
manufacturing equipment, train supervisors and workers on proper use of production equipment,
report equipment misuse to supervisor immediately, visual checks on preventive maintenance of all
production lines, enforce up to date safety procedures relating to production equipment, general
housekeeping, on-call support for all emergency repairs essential for continued production, ability
to work in a fast paced environment, handle multiple tasks simultaneously and prioritize
tasks/projects based on business needs, meet safety, environmental, quality and housekeeping
standards.
Metro Business Systems
Team Lead Engineering Technical
January 2008 – November 2015
Responsibilities include, reading blueprints, wiring diagrams, decipher schematic drawings, and
developing instructions for assembling electronic units, applying knowledge of electronic theory
and components, test electronic units using standard test equipment and analyze results to evaluate
performance and determining the need for adjustment, assembles, tests and maintain circuitry or
electronic components according to engineering instructions, technical manuals and knowledge of
electronics using hand and power tools, provide user applications and engineering support and
recommendations for new and existing equipment with regard to installation, upgrades and
enhancement, troubleshoot customer's equipment issues in the field, making necessary tests and
repairs to equipment, mainly electrical, mechanical and pneumatic equipment.
Facilities Personnel
January 2007 – January 2008
Responsibilities include, repair or replace defective equipment parts, using hand tools, power tools,
and reassemble equipment, perform routine preventative maintenance to ensure that machines
continue to run smoothly, building systems operate efficiently, or the physical condition of
buildings do not deteriorate, inspect drivers, motors, and belts, check fluid levels, replace filters, or
perform other maintenance requests by following checklists, diagnose mechanical problems and
determine how to correct them, checking blueprints, repair manuals and examining parts catalogs as
necessary.
Professional Skills
BLUEPRINTS: Advanced
WIRING DIAGRAMS: Advanced
CIRCUITRY: Advanced
WIRING: Expert
TEAM LEAD: Expert
SCHEMATIC: Advanced
Languages
English: Fluent

customer service