Kevin Jofat
Objective: To obtain a position that would enable my skills and contribute to a company’s growth
Education: 2014-Present Nyack College
2 Washington Street
New York NY, 10004
Major: Pastoral Ministry
2004-2008 Graduated John Adams High School
101-01 Rockaway Blvd
Ozone Park, NY, 11417
High School Diploma
Professional Experience:
09/04/2018-Present: Technical Specialist: Apple Inc.
• Knowledgeable of Apple Products and Services in order to create a memorable positive experience for customers
• Providing solutions based on customer specific needs. (Personal, Business, & Education)
• Support my peers within many areas of the Apple Store such as the Genius Bar, Backstage Operations, Business, and Visuals.
• Customer Service through the Apple Steps of Service
• Troubleshooting customer devices as well as instore devices and printer
• Conflict Management when dealing with customers
• Identify the problem and offer multiple solutions
• Time Management & Organization
• Comply with safety regulations for Genius Bar repair room
• Providing constructive feedback to peers and management
07/14/2017-09/03/2018: Product Zone Specialist: Apple Inc.
• Knowledgeable of Apple Products and Services in order to create a memorable positive experience for customers
• Providing solutions based on customer specific needs. (Personal, Business, & Education)
• Support my peers within many areas of the Apple Store such as the Genius Bar, Backstage Operations, Business, and Visuals.
• Customer Service through the Apple Steps of Service
• Troubleshooting customer devices as well as instore devices and printer (PZ Operations Team)
• Providing constructive feedback to peers and management
12/03/2015-11/18/2016: Office Manager, AutoCad Designer, Bookkeeper: Citywide Fire Systems
• Maintaining all office operations and procedures
• Maintaining office staff by orienting and trading employees
• Maintaining office staff job results by coaching, counseling, and disciplining employees; planning, monitoring and appraising job results.
• Company Payroll
• Training new employees
• Develop positive customer relationships
• Maintaining professional and technical knowledge on State Laws (NBAT, DOB, Department of State and Finance, Department of Motor Vehicles)
• Managing relations with vendors, service providers, landlord.
• Maintaining QuickBooks finances up to date
• Using AutoCAD to design Fire Suppression System, Mechanical, and Plumbing.
• Using Quick Books, AutoCAD, Microsoft Word, Excel, PowerPoint etc.
05/02/2014-1/7/16: Sales Associate/Repair Technician: Zagg
• Customer Service
• Sales and up-sell of all cell phone accessories.
• iPhone/iPad repair services.
• Develop positive customer relationships.
1/1/2015-01/01/2019: Volunteer Administrator: Centro Biblico Casa Del Rey
• Keeping up to date all finances and payments
• Keeping up to date inventory for the Book Store
• Administration of all Church Department
• Programing events with flyers and invitations
• Using Quick Books, Microsoft Word, Excel, PowerPoint etc.
• Coordinating with other church leaders
07/25/2012-01/01/2019: Volunteer Deacon: Centro Biblico Casa Del Rey
• Volunteering in religious services
• Organization and management of order
• Team leadership in many organization departments.
• Supervising other leaders, assisting members, special guests, and Pastors.
• Strong leadership skills
07/12/2010-06/18/2012: Retail Sales Associate: T-Mobile USA
• Customer Service
• Experience in sales and bill payment
• Assist in training and development of Sales Associate staff, coaching and developing associates to increase and maximize their individual and team performance in all sales and operational functions
• Build customer confidence by making the store experience interactive, engaging and reassuring.
• Inventory count of all products
• Maximize customer experience by "solving the whole problem"
• Make the most effective use of store displays and interactive devices for each of our customers.
• Keeping abreast of the rapidly evolving T-Mobile technology.
• Develop positive customer relationships.
04/15/2010-07/01/2010: Enumerator: 2010 Census Bureau USA
• Enumerating interviews around my community.
• Answering phone calls and conducting phone interviews.
• Greeting each person with a simile and introducing myself.
11/04/2008-06/3/2009: Sales Consultant: Travelex Currency Services USA
• Customer Service
• Experience in the sales and purchase of foreign and domestic currencies.
• Exceptional understanding in detection of counterfeit traveler checks.
• Responsible for promoting Travelex products and services.
• Monitor and adhere to all European Union and United Nations sanctions.
• Comply with office of Foreign Asset Control (OFAC), financial Crimes.
• Enforcement Network (FinCEN), and the Internal Revenue Service (IRS).
• Responsible for reporting of Suspicious Activity Report (SAR).
• Adhere to the “Know Your Customer” (KYC) policy for all consumers.
• Train and coach new employees on company’s operational policies.
Languages: Bilingual (English & Spanish)
Licenses: Notary Public
Objective: To obtain a position that would enable my skills and contribute to a company’s growth
Education: 2014-Present Nyack College
2 Washington Street
New York NY, 10004
Major: Pastoral Ministry
2004-2008 Graduated John Adams High School
101-01 Rockaway Blvd
Ozone Park, NY, 11417
High School Diploma
Professional Experience:
09/04/2018-Present: Technical Specialist: Apple Inc.
• Knowledgeable of Apple Products and Services in order to create a memorable positive experience for customers
• Providing solutions based on customer specific needs. (Personal, Business, & Education)
• Support my peers within many areas of the Apple Store such as the Genius Bar, Backstage Operations, Business, and Visuals.
• Customer Service through the Apple Steps of Service
• Troubleshooting customer devices as well as instore devices and printer
• Conflict Management when dealing with customers
• Identify the problem and offer multiple solutions
• Time Management & Organization
• Comply with safety regulations for Genius Bar repair room
• Providing constructive feedback to peers and management
07/14/2017-09/03/2018: Product Zone Specialist: Apple Inc.
• Knowledgeable of Apple Products and Services in order to create a memorable positive experience for customers
• Providing solutions based on customer specific needs. (Personal, Business, & Education)
• Support my peers within many areas of the Apple Store such as the Genius Bar, Backstage Operations, Business, and Visuals.
• Customer Service through the Apple Steps of Service
• Troubleshooting customer devices as well as instore devices and printer (PZ Operations Team)
• Providing constructive feedback to peers and management
12/03/2015-11/18/2016: Office Manager, AutoCad Designer, Bookkeeper: Citywide Fire Systems
• Maintaining all office operations and procedures
• Maintaining office staff by orienting and trading employees
• Maintaining office staff job results by coaching, counseling, and disciplining employees; planning, monitoring and appraising job results.
• Company Payroll
• Training new employees
• Develop positive customer relationships
• Maintaining professional and technical knowledge on State Laws (NBAT, DOB, Department of State and Finance, Department of Motor Vehicles)
• Managing relations with vendors, service providers, landlord.
• Maintaining QuickBooks finances up to date
• Using AutoCAD to design Fire Suppression System, Mechanical, and Plumbing.
• Using Quick Books, AutoCAD, Microsoft Word, Excel, PowerPoint etc.
05/02/2014-1/7/16: Sales Associate/Repair Technician: Zagg
• Customer Service
• Sales and up-sell of all cell phone accessories.
• iPhone/iPad repair services.
• Develop positive customer relationships.
1/1/2015-01/01/2019: Volunteer Administrator: Centro Biblico Casa Del Rey
• Keeping up to date all finances and payments
• Keeping up to date inventory for the Book Store
• Administration of all Church Department
• Programing events with flyers and invitations
• Using Quick Books, Microsoft Word, Excel, PowerPoint etc.
• Coordinating with other church leaders
07/25/2012-01/01/2019: Volunteer Deacon: Centro Biblico Casa Del Rey
• Volunteering in religious services
• Organization and management of order
• Team leadership in many organization departments.
• Supervising other leaders, assisting members, special guests, and Pastors.
• Strong leadership skills
07/12/2010-06/18/2012: Retail Sales Associate: T-Mobile USA
• Customer Service
• Experience in sales and bill payment
• Assist in training and development of Sales Associate staff, coaching and developing associates to increase and maximize their individual and team performance in all sales and operational functions
• Build customer confidence by making the store experience interactive, engaging and reassuring.
• Inventory count of all products
• Maximize customer experience by "solving the whole problem"
• Make the most effective use of store displays and interactive devices for each of our customers.
• Keeping abreast of the rapidly evolving T-Mobile technology.
• Develop positive customer relationships.
04/15/2010-07/01/2010: Enumerator: 2010 Census Bureau USA
• Enumerating interviews around my community.
• Answering phone calls and conducting phone interviews.
• Greeting each person with a simile and introducing myself.
11/04/2008-06/3/2009: Sales Consultant: Travelex Currency Services USA
• Customer Service
• Experience in the sales and purchase of foreign and domestic currencies.
• Exceptional understanding in detection of counterfeit traveler checks.
• Responsible for promoting Travelex products and services.
• Monitor and adhere to all European Union and United Nations sanctions.
• Comply with office of Foreign Asset Control (OFAC), financial Crimes.
• Enforcement Network (FinCEN), and the Internal Revenue Service (IRS).
• Responsible for reporting of Suspicious Activity Report (SAR).
• Adhere to the “Know Your Customer” (KYC) policy for all consumers.
• Train and coach new employees on company’s operational policies.
Languages: Bilingual (English & Spanish)
Licenses: Notary Public