Kevin Hu Resume
Kevin Hu
697 Merlot Court, Mississauga, ON L5H 4M4
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EDUCATION
Ivey Business School, Western University, London, ON, Canada 2020
Candidate for Bachelor of Arts, Honors Business Administration (HBA)
• Completed first two years in Bachelor of Business Management and Organizational Studies (2016-2018)
• Dean’s Honor List (2016-2018)
• Recipient of the Western Scholarship of Excellence (2015)
WORK EXPERIENCE
THP Hockey School, North York, ON, Canada 2014 - Present
Owner
• Connected with parents to communicate key features of THP Hockey School and the essence of the skills taught in each session; led to increase in number of players per session and number of sessions per week
• Built rapport with parents by customizing drills to the needs of players’ skill set and designed each session to provide maximize improvement in players’ skill set; led to long term clients and sustained interest
• Motivated players to have a strong work ethic in order to maximize improvements in each session while maintaining a fun learning environment; led to development in players’ skill set and enjoyable atmosphere
Bell Canada, North York, ON, Canada Summer 2019
Customer Experience Consultant
• Collaborated with colleagues to create a strategy to reduce sales disputes regarding promotions by 39%; led to over $100K and increased customer satisfaction
• Provided efficient and effective customer service through inbound calls; achieved 95% of first call resolution and exceeded Average Handle Time target per call
Pro Hockey Life, Mississauga, ON, Canada Summer 2015
Sales Representative
• Communicated promotions to customers in a polite and energetic manner in order to create an enjoyable shopping experience; generated compliments from customers on their in-store experience
• Connected with customers on a personal level by relating my personal hockey experiences their experiences and providing guidance where applicable in order to tailor my service to each customer; led to higher customer loyalty to Pro Hockey Life
OTHER ACTIVITIES & INTERESTS
St. Thomas Stars, Junior Hockey Team Assistant Captain
• Exemplified a strong work ethic on the ice and good character in the locker room in order to motivate team members to have their best effort in each practice and game; created the motivation for players to perform their best in games and led the St. Thomas Stars 2nd place in the Western Conference
• Organized off-ice activities to generate a team bond in order to have strong chemistry during game situations; led to higher game win percentages and strong friendships off the ice
Western Hockey Community, Event Director
• Organized entertaining and relevant events for hockey fanatic students at Western, increasing the number of members in the Western Hockey Community club.
Languages: Mandarin (Fluent), French (Basic)
Technical Skills: Proficient in Microsoft Office Platforms and Social Media Platforms
Interests: Sports, Travel, Weight-Lifting, History, Culinary arts
Kevin Hu
697 Merlot Court, Mississauga, ON L5H 4M4
------------; ------------
EDUCATION
Ivey Business School, Western University, London, ON, Canada 2020
Candidate for Bachelor of Arts, Honors Business Administration (HBA)
• Completed first two years in Bachelor of Business Management and Organizational Studies (2016-2018)
• Dean’s Honor List (2016-2018)
• Recipient of the Western Scholarship of Excellence (2015)
WORK EXPERIENCE
THP Hockey School, North York, ON, Canada 2014 - Present
Owner
• Connected with parents to communicate key features of THP Hockey School and the essence of the skills taught in each session; led to increase in number of players per session and number of sessions per week
• Built rapport with parents by customizing drills to the needs of players’ skill set and designed each session to provide maximize improvement in players’ skill set; led to long term clients and sustained interest
• Motivated players to have a strong work ethic in order to maximize improvements in each session while maintaining a fun learning environment; led to development in players’ skill set and enjoyable atmosphere
Bell Canada, North York, ON, Canada Summer 2019
Customer Experience Consultant
• Collaborated with colleagues to create a strategy to reduce sales disputes regarding promotions by 39%; led to over $100K and increased customer satisfaction
• Provided efficient and effective customer service through inbound calls; achieved 95% of first call resolution and exceeded Average Handle Time target per call
Pro Hockey Life, Mississauga, ON, Canada Summer 2015
Sales Representative
• Communicated promotions to customers in a polite and energetic manner in order to create an enjoyable shopping experience; generated compliments from customers on their in-store experience
• Connected with customers on a personal level by relating my personal hockey experiences their experiences and providing guidance where applicable in order to tailor my service to each customer; led to higher customer loyalty to Pro Hockey Life
OTHER ACTIVITIES & INTERESTS
St. Thomas Stars, Junior Hockey Team Assistant Captain
• Exemplified a strong work ethic on the ice and good character in the locker room in order to motivate team members to have their best effort in each practice and game; created the motivation for players to perform their best in games and led the St. Thomas Stars 2nd place in the Western Conference
• Organized off-ice activities to generate a team bond in order to have strong chemistry during game situations; led to higher game win percentages and strong friendships off the ice
Western Hockey Community, Event Director
• Organized entertaining and relevant events for hockey fanatic students at Western, increasing the number of members in the Western Hockey Community club.
Languages: Mandarin (Fluent), French (Basic)
Technical Skills: Proficient in Microsoft Office Platforms and Social Media Platforms
Interests: Sports, Travel, Weight-Lifting, History, Culinary arts