Keshanna Henderson
KESHANNA HENDERSON
OBJECTIVE
Would like to show the qualities and skills instilled in me that would show why I am an excellent fit for any
job that I would apply for.
EXPERIENCE
King Soopers -Aurora Colorado 80012
Customer service associate
06/2019 - 10/2019
? Re -captured customer Loyalty with expertise in de -escalating conflicts And building personalize solutions
? Investigated and resolved customer concerns related to Order inquiries
? Protected customer and company information with strict Use of established security procedures
? Answered customer questions about Policies and procedures With a frie ndly and knowledgeable
approach
? Resolved issues based on thorough concerns
Global village academy -Aurora CO 80012
Reading tutor
08/2019 -12/2019
? Developed optimal tutoring plans in collaboration with parent and teachers
? Diversified teaching styles to connect with each student And maintain engagement
? Coordinated lesson plans, course materials, And discussion questions prior to each lesson
? Promoted development of critical thinking skills and effective study habits In addition to course
content
? Evaluated And documented student progress and academic Challenges, Suggesting new learning
resources To increase student interest and retention
2
Brosnan Security � aurora CO 80012
Security officer
12/2019 -02/2020
? Patrol public areas regularly to protect an d resolve Unsafe conditions
? Defused conflict and securities issues using effective De -escalation And crisis management
techniques
? Contributed to total building security
? Investigate a different type of disturbances such as theft, robbery, and vandalism
? Secured building by effectively checking and locking doors and windows
? Scanning QR codes and reporting anything lost, stolen, broken, or removed to HR
Hope home care � Aurora, CO 80012
Caregiver
07/2020 -11/2020
? Enhanced long -term care By helping to develop and execute care plans
? Offered care and companionship to homebound clients With varying mental and physical
capacities
? Improved well -being of patients by assisting in living Needs and personal hygiene
? Supported clients with basic housekeeping an d food preparation
? Promoted patient well -being with emotional support , Companionship, and appropriate
Creation
? Helped patience with transportation needs to and from medical appointment
EDUCATION
Hi school diploma
King Drew medical Magnet High school of Medicine And Science
08/2014 -06/2018
3
Associates degree
Los Angeles Southwest community college
Major: psychology
02/2019 � TBA
KESHANNA HENDERSON
OBJECTIVE
Would like to show the qualities and skills instilled in me that would show why I am an excellent fit for any
job that I would apply for.
EXPERIENCE
King Soopers -Aurora Colorado 80012
Customer service associate
06/2019 - 10/2019
? Re -captured customer Loyalty with expertise in de -escalating conflicts And building personalize solutions
? Investigated and resolved customer concerns related to Order inquiries
? Protected customer and company information with strict Use of established security procedures
? Answered customer questions about Policies and procedures With a frie ndly and knowledgeable
approach
? Resolved issues based on thorough concerns
Global village academy -Aurora CO 80012
Reading tutor
08/2019 -12/2019
? Developed optimal tutoring plans in collaboration with parent and teachers
? Diversified teaching styles to connect with each student And maintain engagement
? Coordinated lesson plans, course materials, And discussion questions prior to each lesson
? Promoted development of critical thinking skills and effective study habits In addition to course
content
? Evaluated And documented student progress and academic Challenges, Suggesting new learning
resources To increase student interest and retention
2
Brosnan Security � aurora CO 80012
Security officer
12/2019 -02/2020
? Patrol public areas regularly to protect an d resolve Unsafe conditions
? Defused conflict and securities issues using effective De -escalation And crisis management
techniques
? Contributed to total building security
? Investigate a different type of disturbances such as theft, robbery, and vandalism
? Secured building by effectively checking and locking doors and windows
? Scanning QR codes and reporting anything lost, stolen, broken, or removed to HR
Hope home care � Aurora, CO 80012
Caregiver
07/2020 -11/2020
? Enhanced long -term care By helping to develop and execute care plans
? Offered care and companionship to homebound clients With varying mental and physical
capacities
? Improved well -being of patients by assisting in living Needs and personal hygiene
? Supported clients with basic housekeeping an d food preparation
? Promoted patient well -being with emotional support , Companionship, and appropriate
Creation
? Helped patience with transportation needs to and from medical appointment
EDUCATION
Hi school diploma
King Drew medical Magnet High school of Medicine And Science
08/2014 -06/2018
3
Associates degree
Los Angeles Southwest community college
Major: psychology
02/2019 � TBA