Kendra Trachta
Kendra Trachta

Kendra Trachta
1621 Holly Vista Dr., Snohomish, WA 98290 |------------ | ------------

Professional profile:
Mid-career student with professional leadership experience seeking position with a friendly, customer-driven business.Past experience includes:

• Building teams of people dedicated to organizational goals, customer service, and each other
• Inspiring purposeful innovation and critical thinking at all levels
• Setting visionary goals and identifying tactics to reach them
• Bulldozing silos respectfully, collaboratively, and effectively
• Maintaining safe, welcoming, and functional facilities
• Coordinating interdepartmental projects
• Aligning all operations with organizational strategy
• Identifying appropriate success measures for goals
• Communicating for maximum clarity and transparency

Competencies


• Strategic planning and management
• Data definition and analysis
• Information design
• Needs analysis
• Partner/client relationship management
• Supervision, management, and leadership
• Budget development and administration
• Operational oversight
• Investigative research
• Public speaking
• Policy development
• Vendor management


Executive leadership experience

Deputy Director | Sno-Isle Libraries, Marysville, WA | 04/2011 – 05/2019
Lead strategy and operations of a publicly funded organization committed to building a literate, informed community
$55M annual revenue ? 500 employees ? 24 facilities across 2 counties ? 3.4M customers annually

Key accomplishments:
• Built culture of trust, respect, and transparency
• Led analytical evaluation of all strategic projects and core services
• Launched interdepartmental business intelligence team
• Instituted interactive visualization of key performance indicators for internal use
• Set strategic priorities to support community & customer goals and needs
• Established ideation pipeline to support and encourage staff innovation
• Partnered with fundraising board to budget for priority service projects
• Built team of subject matter experts to lead service development and support colleagues
• Redesigned staffing model to improve customer service and expand employees’ career opportunities
• Spoke at national conferences on innovation in strategic planning and data-driven evaluation



Assistant Director | San Antonio Public Library, San Antonio, TX | 11/2008 – 04/2011
Directed services and operations of large municipal department
$30M annual budget ? 400 employees ? 23 facilities ? 1.5M customers annually

Key accomplishments:
• Restored staff confidence and established organizational goals after long-term vacancies in executive leadership
• Introduced use of market segmentation data in strategic planning and service prioritization
• Initiated review of anonymized data and reallocated budget to address customer trends
• Improved efficiency and quality of service in Information Technology, Operations, and Inventory Purchasing & Control Departments
• Increased staff engagement by seeking employees’ insights and encouraging innovation

Additional professional experience

Library Services Administrator | San Antonio Public Library, San Antonio, TX | 10/2007 – 11/2008
• Directed operations of Central Library, a 240,000 ft2 building staffed by ~150 employees
• Established team to keep pace with technology trends
• Implemented RFID inventory management in all 23 facilities

Branch Operations Manager | San Antonio Public Library, San Antonio, TX | 03/2006 – 10/2007
• Directed operations of 22 branch libraries staffed by ~300 employees

Assistant District Coordinator | Alamo Area Library System, San Antonio, TX | 03/2004 – 03/2006
• Provided consulting services to consortium of 45 libraries across South Texas, including:
o Negotiating and managing vendor contracts
o Managing budgets for each library

Director of Library and Archives | Institute of Texan Cultures, San Antonio, TX | 08/1999 – 03/2004
• Directed research center of ~3 million historical photographic negatives and prints
• Launched digitization of photographic collection index and images
• Collaborated with local university to provide online access to database and image files

Research Librarian / Trainer | Spokane Public Library, Spokane, WA | 03/1993 – 07/1998
• Provided professional research assistance
• Designed, developed, and maintained library’s first website
• Created and led computer classes for staff and customers

Education

Bachelor of Science, Data Management / Data Analytics
Western Governors University (currently enrolled; anticipate completion 05/2020)

Master of Information Science
University of Texas, Austin, TX

Bachelor of Arts, English
Southwestern University, Georgetown, TX


References

Jack Schumacher
Director of Human Resources, Sno-Isle Libraries
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Sheryl Sculley
City Manager, City of San Antonio
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Ramiro Salazar
Director, San Antonio Public Library
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Patricia Partovi
Director, Spokane Public Library (retired)
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Additional references available upon request