Kelsey Florian
Kelsey J. Florian
EDUCATION
The University of Iowa, Iowa City, IA
BA Communication Studies
Minor in English
Minor in Gender, Women, Sexuality Studies
WORK EXPERIENCE
Server
The Airliner Bar and Restaurant, 22 S Clinton St, Iowa City, IA
Aug 2016 - May 2020
Greeted and seated incoming customers in appropriate sections
Placed customer orders of up to 25 people per table
Communicated with kitchen staff and bartenders in order to provide excellent service Trained new servers on how to ensure proper customer service and restaurant guidelines
Student Manager
Iowa Hawkshop, The University of Iowa, Iowa City, IA
Jan 2016 � Aug 2016
Provided excellent customer service when dealing with customer concern and returns Supervised up to 10 sales associates at one time
Assigned daily tasks and made sure they were completed during shifts
Completed proper opening and closing procedures
Organized and maintained sales floor cleanliness Ran secondary location - customer service and sales
RELATED EXPERIENCE
Writer
The Tab Iowa, Iowa City, IA
Feb 2017 - May 2018
Communicated with 2 editors in NewYork office in order to write successful stories about my experience being celibate for a year and the sudden shutdown of the Alfred Angelo Bridal Shops
Met all required deadlines to make sure stories get published at prime times
Wrote articles for the website in order to drive in bigger audiences
Attended weekly meetings and contributed ideas for new articles
SKILLS
Bilingual: Fluent in Spanish and English
Proficient in Microsoft Office (Word, Powerpoint, Excel) and GoogleDocs Excellent leadership skills
Ability to work on a team
Excellent communication skills
Excellent customer service
Kelsey J. Florian
EDUCATION
The University of Iowa, Iowa City, IA
BA Communication Studies
Minor in English
Minor in Gender, Women, Sexuality Studies
WORK EXPERIENCE
Server
The Airliner Bar and Restaurant, 22 S Clinton St, Iowa City, IA
Aug 2016 - May 2020
Greeted and seated incoming customers in appropriate sections
Placed customer orders of up to 25 people per table
Communicated with kitchen staff and bartenders in order to provide excellent service Trained new servers on how to ensure proper customer service and restaurant guidelines
Student Manager
Iowa Hawkshop, The University of Iowa, Iowa City, IA
Jan 2016 � Aug 2016
Provided excellent customer service when dealing with customer concern and returns Supervised up to 10 sales associates at one time
Assigned daily tasks and made sure they were completed during shifts
Completed proper opening and closing procedures
Organized and maintained sales floor cleanliness Ran secondary location - customer service and sales
RELATED EXPERIENCE
Writer
The Tab Iowa, Iowa City, IA
Feb 2017 - May 2018
Communicated with 2 editors in NewYork office in order to write successful stories about my experience being celibate for a year and the sudden shutdown of the Alfred Angelo Bridal Shops
Met all required deadlines to make sure stories get published at prime times
Wrote articles for the website in order to drive in bigger audiences
Attended weekly meetings and contributed ideas for new articles
SKILLS
Bilingual: Fluent in Spanish and English
Proficient in Microsoft Office (Word, Powerpoint, Excel) and GoogleDocs Excellent leadership skills
Ability to work on a team
Excellent communication skills
Excellent customer service