Kaylan Tracy Resume
Education
University of Nevada, Las Vegas
Bachelor of Arts, Psychology May 2009
Graduated Psi Chi
Experience
eXp Realty: January 2018 - Present
Realtor
Set and manage appointments to meet with prospects as well as show homes to prospective client.
Deal with lenders, home inspectors, pest control operators, escrow companies, and the like to ensure that all terms and conditions of purchase agreement were met before closing.
Compared recent property sales to current holdings to ensure competitive market price.
Keep up to date on competitive real estate knowledge through attending conventions, reviewing listings and trade journal.
Generate lists of properties compatible with buyer requests and needs.
Arrange meetings between buyers and sellers when terms needed to be negotiated.
Assist in negotiation of terms surrounding purchases.
Coordinate property closings and oversaw closing procedures.
Prepare formal documents such as purchase agreements, deeds, and leases.
Arrange for title searches.
Accompany and advise buyers during visits and inspections to ensure satisfaction with value and condition of property.
MGM Resorts International � Park Theater: December 2016 - January 2018
Entertainment - Premium Sales Coordinator
Process orders, bills and invoices for entertainers and A/V.
Assist vendors with billing questions and issue.
Quote rates and prepare group proposals for the Premium Sales Manager.
Create and send contracts to clients.
Communicate directly with the clients on behalf of the Premium Sales Manager.
Arrange and conduct tours of the theater on a as needed basis.
Manage concierge program and current information regarding the Park Theater.
Ensure that all deposits & payments are received and processed prior to group arrival.
Manage the group information in Delphi for accounting and group history purposes.
Create and distribute group event paperwork.
Administrative tasks including but not limited to: answering phones, schedule meetings, calendar management, office supply orders, maintain current client database, maintaining files, completing basis reporting, etc.
Prioritize and meet deadlines providing timely and effective office support.
Coordinate VIP check-in for Park Theater events.
Assist the Premium Sales Manager in handling all VIP requests and concerns.
Assist Park Theater Administrative Assistant as needed.
Other job related duties as requested.
MGM Resorts International � MGM Grand: September 2015- December 2016
Wedding Chapel Manager
Manages all operational functions consistent with the strategic plan and vision for the department.
Manages and monitors fiscal budget, operations to produce both short-term and long-term profitability for the property.
Take a creative approach to the sales and marketing strategies of the chapel. Delivers the message to the employees and holds them accountable for their production.
Manages the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes.
Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the properties competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction, hiring, training and succession planning.
Manage all financial records for daily and monthly reporting, via point of sale system, P&L Statements, Daylight package breakdowns, and coordinator commission structure, focusing on appropriate classification of revenue and expenses.
Demonstrates the company's philosophy, while complying with company policies and mission statement.
Performs all other job related duties as assigned.
MGM Resorts International � ARIA: December 2014- September 2015
Wedding Coordinator
Expertly plan and execute wedding ceremonies while establishing budgets, reviewing locations, and ensuring sales and profits by selling wedding and food and beverage packages, floral, photography, decor, and other wedding elements.
Thorough knowledge of traditional and modern wedding and event planning concepts, ideologies, and trends necessary for increasing sales and profit, as well as generating higher company awareness and brand equity.
Present event venues and product information while maintaining confidence, and demonstrating new concepts and ideas to customize each event independently.
Correspond with clients on a daily basis to ensure their inquiries are answered within a timely manner while rapport building and gaining client�le trust.
Facilitate events with the utmost of professionalism, organization, and efficiency to ensure the event is executed to its highest potential.
Coordinate facilities, schedules, meetings, travel, correspondence, accommodations, decor, and reception details.
Montage Hotel October 2013- December 2014
Guest Reception Agent
Register guests, verifying reservations, addresses, and credit information at the Guest Reception Desk or via IPad.
Provide guests with an overview of the resort as well as escort guests to their room.
Provide quote for room rates and upsell to the guest when possible at check in.
Verify that the correct charges, credits, and complimentaries are posted to the corresponding guest folio at check out as well as collect payment for charges at the time of registration and at checkout.
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest�s satisfaction.
Maintain a house bank and make deposits when necessary as well as ensure accurate reports of receipts daily.
Cash checks as well as exchange currency for guests.
Assist guests in purchasing Gift Cards.
Assist bellman, Valet, and Concierge when necessary.
MGM Resorts International � Mandalay Bay: October 2011- October 2013
Wedding Coordinator
Expertly plan and execute wedding ceremonies while establishing budgets, reviewing locations, and ensuring sales and profits by selling wedding and food and beverage packages, floral, photography, decor, and other wedding elements.
Thorough knowledge of traditional and modern wedding and event planning concepts, ideologies, and trends necessary for increasing sales and profit, as well as generating higher company awareness and brand equity.
Present event venues and product information while maintaining confidence, and demonstrating new concepts and ideas to customize each event independently.
Correspond with clients on a daily basis to ensure their inquiries are answered within a timely manner while rapport building and gaining client�le trust.
Facilitate events with the utmost of professionalism, organization, and efficiency to ensure the event is flawlessly and seamlessly executed to its highest potential.
Coordinate facilities, schedules, meetings, travel, correspondence, accommodations, decor, and reception details.
MGM Resorts International � Mandalay Bay: March 2011- October 2011
Administrative Assistant
Perform a variety of administrative tasks, which support the department.
Answer phones, direct calls and / or take messages.
Create wedding files for wedding planners/coordinators.
Arrange breakfast orders, dinner reservations, limousine reservations, hair and makeup reservations, spa reservations, amenity reservations, and arrange for live webcasting of weddings.
Process wedding ceremony deposits, payments, and final balances.
Maintain inventory of office supplies.
Send out and distribute mail to Wedding Chapel Staff.
Execute wedding ceremonies and reception details flawlessly and seamlessly by working as a team with wedding planners/coordinators.
Station Casinos � RedRock: August 2010- March 2011
Guest Service Representative
Proactively greet, interact, and assist resort guests in a professional manner.
Assist guests at the Front Desk when needed by checking them in and out.
Provide quotes for room rates and up sell to the guest when possible at check in.
Verify that the correct charges, credits, and complimentaries are posted to the corresponding guest folio at check out as well as collect payment for charges on the guest folio at check out.
Coordinate with Casinos Hosts to arrange for hotel credits.
Assist in coordination of guest requests with Front Desk, Engineering and Housekeeping Departments.
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest�s satisfaction.
Provide guests with hotel information to answer their inquiries.
Accept, sort and distribute all messages for guests.
BoysTown: September 2009- February 2010
Family Preservation Consultant
Provide in-home intervention to children and their families to help families adopt positive solutions to problems through teaching of skills and behavioral techniques accessing community resources and support.
Develop and maintain effective working relationships with the families.
Maintain appropriate level of direct contact with families and remain available to families 24/7, for crisis intervention as needed.
Develop and maintain effective working relationships with community service and resources.
Prepare and submit reports and/or recommendations to the direct supervisor. Prepare proper documentation and treatment plans in a timely manner.
MGM Resorts International � The Mirage: August 2006- September 2009
Guest Service and VIP Lounge Representative
Proactively greet, interact, and assist resort guests in a professional manner to foster a harmonious resort environment.
Assist guests at the Front Desk when needed by checking them in and out.
Provide quotes for room rates and up sell to the guest when possible at check in.
Verify that the correct charges, credits, and complimentaries are posted to the corresponding guest folio at check out as well as collect payment for charges on the guest folio at check out.
Coordinate with Casinos Hosts to arrange for hotel credits.
Assist in coordination of guest requests with Front Desk, Engineering and Housekeeping Departments.
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest�s satisfaction.
Accept, sort and distribute all messages for guests.
Process all reservations and requests from guests, hosts, executives, and branch offices, including health spa and golf reservations. Also processes reservation requests from other VIP departments for shows, restaurants, limousines, etc.
Coordinate delivery of room amenities and floral orders daily.
Provide information for all casino events and promotions.
Accolades
Selected for Reason of the Month and Resortist of the Quarter at Mandalay Bay.
Monthly Guest Service Scores at Mandalay Bay- Range from 95% to 98%.
Taken multiple Management training courses in the Mandalay Bay Learning Center and Online.
A Diversity Champion Graduate.
Montage Master.
Monte Carlo Exceptional Comments Guest Survey Recognition.
Sales
Signed 6 Buyer Clients and 1 Seller Client since February 2018.
Generated over $2.7 million in premium sales for 2017 from December 2016 to December 2017.
Booked 104 weddings since January 2015 to September 2015.
Booked 509 weddings from January 2012 to August 2013.
Generated over $264,000 in wedding sales for 2015 from January 2015 to September 2015.
Generated over $152,000 in wedding sales for 2016 from January 2015 to September 2015.
Generated over $860,000 in wedding sales for 2012 and over 799,520 for 2013.
Education
University of Nevada, Las Vegas
Bachelor of Arts, Psychology May 2009
Graduated Psi Chi
Experience
eXp Realty: January 2018 - Present
Realtor
Set and manage appointments to meet with prospects as well as show homes to prospective client.
Deal with lenders, home inspectors, pest control operators, escrow companies, and the like to ensure that all terms and conditions of purchase agreement were met before closing.
Compared recent property sales to current holdings to ensure competitive market price.
Keep up to date on competitive real estate knowledge through attending conventions, reviewing listings and trade journal.
Generate lists of properties compatible with buyer requests and needs.
Arrange meetings between buyers and sellers when terms needed to be negotiated.
Assist in negotiation of terms surrounding purchases.
Coordinate property closings and oversaw closing procedures.
Prepare formal documents such as purchase agreements, deeds, and leases.
Arrange for title searches.
Accompany and advise buyers during visits and inspections to ensure satisfaction with value and condition of property.
MGM Resorts International � Park Theater: December 2016 - January 2018
Entertainment - Premium Sales Coordinator
Process orders, bills and invoices for entertainers and A/V.
Assist vendors with billing questions and issue.
Quote rates and prepare group proposals for the Premium Sales Manager.
Create and send contracts to clients.
Communicate directly with the clients on behalf of the Premium Sales Manager.
Arrange and conduct tours of the theater on a as needed basis.
Manage concierge program and current information regarding the Park Theater.
Ensure that all deposits & payments are received and processed prior to group arrival.
Manage the group information in Delphi for accounting and group history purposes.
Create and distribute group event paperwork.
Administrative tasks including but not limited to: answering phones, schedule meetings, calendar management, office supply orders, maintain current client database, maintaining files, completing basis reporting, etc.
Prioritize and meet deadlines providing timely and effective office support.
Coordinate VIP check-in for Park Theater events.
Assist the Premium Sales Manager in handling all VIP requests and concerns.
Assist Park Theater Administrative Assistant as needed.
Other job related duties as requested.
MGM Resorts International � MGM Grand: September 2015- December 2016
Wedding Chapel Manager
Manages all operational functions consistent with the strategic plan and vision for the department.
Manages and monitors fiscal budget, operations to produce both short-term and long-term profitability for the property.
Take a creative approach to the sales and marketing strategies of the chapel. Delivers the message to the employees and holds them accountable for their production.
Manages the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes.
Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the properties competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction, hiring, training and succession planning.
Manage all financial records for daily and monthly reporting, via point of sale system, P&L Statements, Daylight package breakdowns, and coordinator commission structure, focusing on appropriate classification of revenue and expenses.
Demonstrates the company's philosophy, while complying with company policies and mission statement.
Performs all other job related duties as assigned.
MGM Resorts International � ARIA: December 2014- September 2015
Wedding Coordinator
Expertly plan and execute wedding ceremonies while establishing budgets, reviewing locations, and ensuring sales and profits by selling wedding and food and beverage packages, floral, photography, decor, and other wedding elements.
Thorough knowledge of traditional and modern wedding and event planning concepts, ideologies, and trends necessary for increasing sales and profit, as well as generating higher company awareness and brand equity.
Present event venues and product information while maintaining confidence, and demonstrating new concepts and ideas to customize each event independently.
Correspond with clients on a daily basis to ensure their inquiries are answered within a timely manner while rapport building and gaining client�le trust.
Facilitate events with the utmost of professionalism, organization, and efficiency to ensure the event is executed to its highest potential.
Coordinate facilities, schedules, meetings, travel, correspondence, accommodations, decor, and reception details.
Montage Hotel October 2013- December 2014
Guest Reception Agent
Register guests, verifying reservations, addresses, and credit information at the Guest Reception Desk or via IPad.
Provide guests with an overview of the resort as well as escort guests to their room.
Provide quote for room rates and upsell to the guest when possible at check in.
Verify that the correct charges, credits, and complimentaries are posted to the corresponding guest folio at check out as well as collect payment for charges at the time of registration and at checkout.
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest�s satisfaction.
Maintain a house bank and make deposits when necessary as well as ensure accurate reports of receipts daily.
Cash checks as well as exchange currency for guests.
Assist guests in purchasing Gift Cards.
Assist bellman, Valet, and Concierge when necessary.
MGM Resorts International � Mandalay Bay: October 2011- October 2013
Wedding Coordinator
Expertly plan and execute wedding ceremonies while establishing budgets, reviewing locations, and ensuring sales and profits by selling wedding and food and beverage packages, floral, photography, decor, and other wedding elements.
Thorough knowledge of traditional and modern wedding and event planning concepts, ideologies, and trends necessary for increasing sales and profit, as well as generating higher company awareness and brand equity.
Present event venues and product information while maintaining confidence, and demonstrating new concepts and ideas to customize each event independently.
Correspond with clients on a daily basis to ensure their inquiries are answered within a timely manner while rapport building and gaining client�le trust.
Facilitate events with the utmost of professionalism, organization, and efficiency to ensure the event is flawlessly and seamlessly executed to its highest potential.
Coordinate facilities, schedules, meetings, travel, correspondence, accommodations, decor, and reception details.
MGM Resorts International � Mandalay Bay: March 2011- October 2011
Administrative Assistant
Perform a variety of administrative tasks, which support the department.
Answer phones, direct calls and / or take messages.
Create wedding files for wedding planners/coordinators.
Arrange breakfast orders, dinner reservations, limousine reservations, hair and makeup reservations, spa reservations, amenity reservations, and arrange for live webcasting of weddings.
Process wedding ceremony deposits, payments, and final balances.
Maintain inventory of office supplies.
Send out and distribute mail to Wedding Chapel Staff.
Execute wedding ceremonies and reception details flawlessly and seamlessly by working as a team with wedding planners/coordinators.
Station Casinos � RedRock: August 2010- March 2011
Guest Service Representative
Proactively greet, interact, and assist resort guests in a professional manner.
Assist guests at the Front Desk when needed by checking them in and out.
Provide quotes for room rates and up sell to the guest when possible at check in.
Verify that the correct charges, credits, and complimentaries are posted to the corresponding guest folio at check out as well as collect payment for charges on the guest folio at check out.
Coordinate with Casinos Hosts to arrange for hotel credits.
Assist in coordination of guest requests with Front Desk, Engineering and Housekeeping Departments.
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest�s satisfaction.
Provide guests with hotel information to answer their inquiries.
Accept, sort and distribute all messages for guests.
BoysTown: September 2009- February 2010
Family Preservation Consultant
Provide in-home intervention to children and their families to help families adopt positive solutions to problems through teaching of skills and behavioral techniques accessing community resources and support.
Develop and maintain effective working relationships with the families.
Maintain appropriate level of direct contact with families and remain available to families 24/7, for crisis intervention as needed.
Develop and maintain effective working relationships with community service and resources.
Prepare and submit reports and/or recommendations to the direct supervisor. Prepare proper documentation and treatment plans in a timely manner.
MGM Resorts International � The Mirage: August 2006- September 2009
Guest Service and VIP Lounge Representative
Proactively greet, interact, and assist resort guests in a professional manner to foster a harmonious resort environment.
Assist guests at the Front Desk when needed by checking them in and out.
Provide quotes for room rates and up sell to the guest when possible at check in.
Verify that the correct charges, credits, and complimentaries are posted to the corresponding guest folio at check out as well as collect payment for charges on the guest folio at check out.
Coordinate with Casinos Hosts to arrange for hotel credits.
Assist in coordination of guest requests with Front Desk, Engineering and Housekeeping Departments.
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest�s satisfaction.
Accept, sort and distribute all messages for guests.
Process all reservations and requests from guests, hosts, executives, and branch offices, including health spa and golf reservations. Also processes reservation requests from other VIP departments for shows, restaurants, limousines, etc.
Coordinate delivery of room amenities and floral orders daily.
Provide information for all casino events and promotions.
Accolades
Selected for Reason of the Month and Resortist of the Quarter at Mandalay Bay.
Monthly Guest Service Scores at Mandalay Bay- Range from 95% to 98%.
Taken multiple Management training courses in the Mandalay Bay Learning Center and Online.
A Diversity Champion Graduate.
Montage Master.
Monte Carlo Exceptional Comments Guest Survey Recognition.
Sales
Signed 6 Buyer Clients and 1 Seller Client since February 2018.
Generated over $2.7 million in premium sales for 2017 from December 2016 to December 2017.
Booked 104 weddings since January 2015 to September 2015.
Booked 509 weddings from January 2012 to August 2013.
Generated over $264,000 in wedding sales for 2015 from January 2015 to September 2015.
Generated over $152,000 in wedding sales for 2016 from January 2015 to September 2015.
Generated over $860,000 in wedding sales for 2012 and over 799,520 for 2013.