Katie
KATIE GUTIERREZ
P.O. BOX 5535, Caguas, P.R. 00726 ·------------
------------ · ------------/in/katie-gutierrez-77b279186 ·
I'm a seasoned office specialist with 9 years' experience handling various tasks in call center/
professional environments. I'm passionate about customer service and I've spent the last 9 years
assisting clients with all their banking and professional needs. I'm currently seeking Financial,
Career and Professional growth within a serious and successful company.
EXPERIENCE
MAY 2017 – CURRENT
SALES REPRESENTATIVE, MOJO SELLING SOLUTIONS
• Possess a strong willingness to do whatever it takes to stand out among the best
• Excellent written, verbal, and presentation skills
• Demonstrate comprehensive product knowledge to effectively articulate benefits
& company services to prospects
• Maintain knowledge of the market and current technology
• Establish rapport and schedule appointments with potential customers, while
making detailed notes in our CRM
• Captivate new leads with a presentation of our product that is both engaging and
professional
• At least 8 years field sales experience in the software industry
• Schedule and perform web demonstrations
• Make heavy outbound phone calls
• Pursue all qualified prospects via cold calling
AUGUST 2012 – MAY 2014
CUSTOMER SERVICE, ATENTO PHARR, TX
• Extended quality customer service and providing complete and accurate
responses.
• Assisted with closing customer accounts/transferring new accounts.
• Responded to basic inquiries regarding procedures, policies and bank programs,
balance, check verification, deposits, stop payments and lost and stolen services.
• Promoted sales of new customer's accounts.
• Resolved customer service issues and complaints via telephone and/or through
hearing the impaired device.
• Handled transactions via computer for customer accounts
• Aid and support for customers, both face-to-face and via telephone
2
• Regulated various audit and compliance activities
• Reviewed changes in federal banking and company regulations on a regular basis
MAY 2014– APRIL 2015
DISPUTES/LOST-STOLEN/CARDS, ATENTO PHARR, TX
• Aided cardholders with account questions, billing transactions, financial plans and
promotions
• Assisted customers with credit line increases/decrease inquiries, disputes and
account education
• Effectively collaborated with clientele in resolving credit card disputes, written or
verbal
• Keyed payments directly into customers’ accounts, adhering to customer and
company specifications
• Maintained and exceeded the company's established quality, compliance, and
customer service standards
• Documented each customer's account accessed with the information provided
including results of the call
APRIL 2015 – MARCH 2017
ONLINE BANKING SUPPORT/SPECIALIST, ATENTO PHARR, TX
• Provided software navigational assistance and support to customers.
• Respond to inquiries via phone post sales transactions.
• Took incoming calls in a high-volume environment, some troubleshooting.
• Guided customers through the internet and applications.
• Researched and assisted customers in the balancing of their accounts.
• Assisted customers with difficulties gaining access to account information online.
• Handled high call volume while delivering a high service quality
• Answered general questions regarding the navigation of the website as well as
account information.
• Assisted with maintenance on customer accounts.
EDUCATION
2012-2015
SOCIOLOGY, UNIVERSIDAD DEL TURABO
2015-2017
EDUCATION, UNIVERSITY OF PHOENIX
KATIE GUTIERREZ
P.O. BOX 5535, Caguas, P.R. 00726 ·------------
------------ · ------------/in/katie-gutierrez-77b279186 ·
I'm a seasoned office specialist with 9 years' experience handling various tasks in call center/
professional environments. I'm passionate about customer service and I've spent the last 9 years
assisting clients with all their banking and professional needs. I'm currently seeking Financial,
Career and Professional growth within a serious and successful company.
EXPERIENCE
MAY 2017 – CURRENT
SALES REPRESENTATIVE, MOJO SELLING SOLUTIONS
• Possess a strong willingness to do whatever it takes to stand out among the best
• Excellent written, verbal, and presentation skills
• Demonstrate comprehensive product knowledge to effectively articulate benefits
& company services to prospects
• Maintain knowledge of the market and current technology
• Establish rapport and schedule appointments with potential customers, while
making detailed notes in our CRM
• Captivate new leads with a presentation of our product that is both engaging and
professional
• At least 8 years field sales experience in the software industry
• Schedule and perform web demonstrations
• Make heavy outbound phone calls
• Pursue all qualified prospects via cold calling
AUGUST 2012 – MAY 2014
CUSTOMER SERVICE, ATENTO PHARR, TX
• Extended quality customer service and providing complete and accurate
responses.
• Assisted with closing customer accounts/transferring new accounts.
• Responded to basic inquiries regarding procedures, policies and bank programs,
balance, check verification, deposits, stop payments and lost and stolen services.
• Promoted sales of new customer's accounts.
• Resolved customer service issues and complaints via telephone and/or through
hearing the impaired device.
• Handled transactions via computer for customer accounts
• Aid and support for customers, both face-to-face and via telephone
2
• Regulated various audit and compliance activities
• Reviewed changes in federal banking and company regulations on a regular basis
MAY 2014– APRIL 2015
DISPUTES/LOST-STOLEN/CARDS, ATENTO PHARR, TX
• Aided cardholders with account questions, billing transactions, financial plans and
promotions
• Assisted customers with credit line increases/decrease inquiries, disputes and
account education
• Effectively collaborated with clientele in resolving credit card disputes, written or
verbal
• Keyed payments directly into customers’ accounts, adhering to customer and
company specifications
• Maintained and exceeded the company's established quality, compliance, and
customer service standards
• Documented each customer's account accessed with the information provided
including results of the call
APRIL 2015 – MARCH 2017
ONLINE BANKING SUPPORT/SPECIALIST, ATENTO PHARR, TX
• Provided software navigational assistance and support to customers.
• Respond to inquiries via phone post sales transactions.
• Took incoming calls in a high-volume environment, some troubleshooting.
• Guided customers through the internet and applications.
• Researched and assisted customers in the balancing of their accounts.
• Assisted customers with difficulties gaining access to account information online.
• Handled high call volume while delivering a high service quality
• Answered general questions regarding the navigation of the website as well as
account information.
• Assisted with maintenance on customer accounts.
EDUCATION
2012-2015
SOCIOLOGY, UNIVERSIDAD DEL TURABO
2015-2017
EDUCATION, UNIVERSITY OF PHOENIX