Kathy Hemming
no image
Location: Madison, WI, USA
School: OCC
Field of Study: Hospitality Management

Kathy Hemming

kathy hemming


Madison, WI


E-mail: ------------ Phone:------------





EXPERIENCE


FOH Manager/ Merci Bistro,Madison, WI


October 10-present


Extensive knowledge in training, food service, expediting and motivating my


team with positivity and high energy.


I have a detailed focused, strong passion for training and thriving on working


with others to develop professionally and personally. I love it!


Apprentice/Rockabetty’s Salon and Spa


April 2019-September 2019


Glimpse Lash


September2018-April 2019


Eyelash extension stylist


Barista/ Starbucks- Target, Madison, WI


September 2017 - September 2018


Starbucks Barista serving guest shopping at Target


Guest service specialists preparing hot/ cold beverages, pastries and sandwiches to guests.


Providing a positive and upbeat attitude to guests and coworkers.





In-home Caregiver, Port St. Lucie, FL


November 2016 - August 2017


Provided in-home care and housekeeping services to an elderly family friend and her 37 year old mentally disabled son that could no longer do so due to physical and medical problems


Provided housekeeping, cooking, grocery shopping, driving to and from medical


appointments, assisting in bathing and personal hygiene after bathroom breaks and anything else asked of me.





Server/Bartender, Applebee's, Okeechobee, FL


August 2016 - October 2016


Serve food, beverages, or desserts to customers in such settings as take-out or dine-in, Business or industrial establishments, hotel rooms and cars.


Prepare bills for food, using POS Systems to accept payments, put in orders and print out receipts for guests.


Deliver orders to kitchens, and pick up and serve food/beverages when it is ready.





Barista Manager Miramonte Resort& Spa/ Koffi , Indian Wells, CA


May 2016 - August 2016


Provided excellent guest service to hotel and spa guests in a pop up coffee bar inside the Miramonte Resort & Spa


Managed two other coworkers in providing schedules, support and was a leader in training of employees and design of actual pop up coffee bar.











Sales Associate/ Guest Services, Target, Indio, CA


September 2015 - January 2016


Listen to and resolve customer complaints regarding services, products or personnel.


Examine merchandise, inventory merchandise, order new merchandise to ensure correct pricing and display, and that functions as advertised.





Baby Department Manager, Super Target, Huntington Beach, CA


March 2012 - March 2013


Organize and develop, or obtain, training programs and guides and course materials such as handouts and visual materials.


Offer specific training programs to help workers maintain or improve job skills.


Monitor, evaluate, or record training activities or program effectiveness.


Assess training needs through surveys, interviews with employees, focus groups, or


consultation with managers, instructors, or customer representatives.





Server/ Bartender/ Kitchen Expediter, Brighton Seminole Casino and


Josiah Lounge, Okeechobee, FL


April 2010 - February 2012


Premiere Bartender for Big Events and private dinners


Lead cocktail server and trainer


Sole server in Bingo Hall serving up to 100 people at a time





Corporate Trainer/Front of House Manager, Cowboys Steak & BBQ


Company/SkipJacks Seafood Shack, Okeechobee/Fort Pierce, FL


January 2008 - February 2012


Started as a server and moved up very quickly to management.


Helped train and open 3 more locations and one more restaurant in less than a year in a half.


Created employee handbooks including training manuals for all FOH employees and


Managers.


Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.


Offer specific training programs at all locations to help workers maintain or improve job skills.


Develop or implement training programs related to efficiency, recycling, or other issues with environmental impacts.


Screen, hire, and assign workers to positions based on qualifications.


Key person in finding and qualifying for numerous zoning requirements and licenses.








EDUCATION


Liberal Arts, Orange Coast College, Costa Mesa, CA April 2012 - March 2013


Online courses including ServSafe, Business English, Business and Entrepreneurship,


Psychology and Creative Photography





VOLUNTEERING


Emergency Pantry Coordinator, Martha's Village and Kitchen, Indio,CA


August 2015 - August 2016


Managed and Organized the Emergency Pantry and food bank inside the transitional living home/ shelter Martha’s Village


Volunteered in the kitchen as a prep cook and server during residential and public lunches held everyday


Trained all volunteers and residents assigned to the Emergency Pantry


Organized a more efficient system for all donations including, food, clothing, and personal items to both needy families and our homeless individuals.





SKILLS


Ability to deal professionally and passionately to all persons no matter race/ ethnicity/religious/ sexual preference/transgender or anything. I have lived all over this country and have met all different types/kinds of people


Excellent Oral and written communication skills, including a very pleasant phone manner.


Excellent organizational skills and ability to work independently and with close attention to detail.


I work very well with others and offer a very upbeat and positive attitude





SPECIAL TRAINING


May 21,2018-present