Kathryn Paque
Experience
Mar. 2019 � Aug. 2019
THE VALLEY MANAGEMENT GROUP, Account Manager, Tempe, AZ
Responsible for interviewing, hiring, and training a sales team
Provided office management through ongoing support and motivation to team members
Set, maintained and exceeded both short- and long-term goals for myself and my team
Performed face-to-face sales in a retail environment, encompassing everything from generating interest to direct communication and negotiation with clients to taking payments, processing and completing orders
Maintained position as one of the top salespeople in the office while managing a successful team
Represented the branch at regional meetings
Oct. 2018 - Mar. 2019
JOANN FABRICS & CRAFTS, Manager/Key Holder, Colorado Springs, CO
Performed opening and closing duties, including maintaining store compliance
Handled cash, managing up to 12 cash registers at a time
Drove sales by promoting a positive customer experience
Worked with the Store Manager to observe, train and coach employees
Provided classes and lessons to young students in basic art and drawing
Sept. 2013 - Sept. 2016
THE INK WELL, Assistant to the Business Owner, Allegany, NY
Performed custom professional framing services; this consisted of working with customers regarding design decisions, converting and processing the orders, and carefully assembling the pieces using high-quality materials
Maintained and supervised the retail portion of the store
Helped the owner with daily tasks; this included working the register, maintaining inventory, gallery organization and design, and general store upkeep
Aug. 2014, Aug. 2015
THE INK WELL, Summer Art Camp Instructor, Allegany, NY
Supervised and trained employees in all aspects needed
Planned all artistic activities to teach the children attending the camp
Helped children create their pieces and encouraged them to try things on their own after the conclusion of camp
Sept. 2013 - May 2014
ARCHBISHOP WALSH ACADEMY, Tutor (Grades 1-5), Olean, NY
Provided lessons to young students in any subject needed
Assisted students in need of homework help
Key Skills
Communication
Ability to charismatically use focused, positive language to meet customer needs accentuated through customer service and sales experience, both written and oral
Customer Service
Fluent in answering phones and providing information to prospective customers, as well answering questions and making appointments
Custom Framing
Trained in all aspects of professional custom framing, from working with customers to meet their design needs to processing and completing orders
Computer Skills
Working knowledge of entire Microsoft Office program including Excel; trainable in various processing systems
Leadership Skills
Accentuated through education, as well as through experience managing and being responsible for the production of my team
Adaptability
Fast learner capable of patiently handling and resolving situations and surprises
Attentiveness
Trained in listening, paying attention to interactions and providing personalized service to each customer through both experience and education
Organization
Recognizes the importance of planning and teamwork, and gives attention to detail
Result-Oriented Sales
Effectively encompasses communication, enthusiasm, professionalism and gumption when consulting with and meeting client needs
Education
College -
Jan. 2017 - Dec. 2018
Business Admin-Management � AAS |�Pikes Peak Community College | Colorado Springs, CO
� Final GPA: 3.96
Jan. 2017 - May 2018
Certificate of Achievement in Business Foundations | Pikes Peak Community College | Colorado Springs, CO
� Final GPA: 4.00
Aug. 2015 - Jun. 2016
The College at Brockport - State University of New York | Rochester, NY
High School -
Sept. 2011 - Jul. 2015
International Baccalaureate Diploma |�Archbishop Walsh Academy | Olean, NY
� IB classes, including higher-level classes in Art, Math and Economics
� National Honor Society � Elected Secretary
Dec. 2015
Featured artwork at St. Bonaventure University � �Sunflower� (2014) and �Buddha� (2015)
References
Kurtis Spahr, Market Manager
The Valley Management Group
Tempe, AZ
Cell: (937) 776 - 6545
Business: (480) 865 - 9735
Monelle Liester, Store Manager
JOANN Fabrics and Crafts
Colorado Springs, CO
Cell: (720) 839 - 1877
Business: (719) 596 - 4640
Melissa Meyers, Owner
The Ink Well
Allegany, NY
Cell: (716) 378 � 1504
Amel Ash, Coach/Mentor
Archbishop Walsh Academy
Olean, NY
Cell: (716) 378 � 1521
Experience
Mar. 2019 � Aug. 2019
THE VALLEY MANAGEMENT GROUP, Account Manager, Tempe, AZ
Responsible for interviewing, hiring, and training a sales team
Provided office management through ongoing support and motivation to team members
Set, maintained and exceeded both short- and long-term goals for myself and my team
Performed face-to-face sales in a retail environment, encompassing everything from generating interest to direct communication and negotiation with clients to taking payments, processing and completing orders
Maintained position as one of the top salespeople in the office while managing a successful team
Represented the branch at regional meetings
Oct. 2018 - Mar. 2019
JOANN FABRICS & CRAFTS, Manager/Key Holder, Colorado Springs, CO
Performed opening and closing duties, including maintaining store compliance
Handled cash, managing up to 12 cash registers at a time
Drove sales by promoting a positive customer experience
Worked with the Store Manager to observe, train and coach employees
Provided classes and lessons to young students in basic art and drawing
Sept. 2013 - Sept. 2016
THE INK WELL, Assistant to the Business Owner, Allegany, NY
Performed custom professional framing services; this consisted of working with customers regarding design decisions, converting and processing the orders, and carefully assembling the pieces using high-quality materials
Maintained and supervised the retail portion of the store
Helped the owner with daily tasks; this included working the register, maintaining inventory, gallery organization and design, and general store upkeep
Aug. 2014, Aug. 2015
THE INK WELL, Summer Art Camp Instructor, Allegany, NY
Supervised and trained employees in all aspects needed
Planned all artistic activities to teach the children attending the camp
Helped children create their pieces and encouraged them to try things on their own after the conclusion of camp
Sept. 2013 - May 2014
ARCHBISHOP WALSH ACADEMY, Tutor (Grades 1-5), Olean, NY
Provided lessons to young students in any subject needed
Assisted students in need of homework help
Key Skills
Communication
Ability to charismatically use focused, positive language to meet customer needs accentuated through customer service and sales experience, both written and oral
Customer Service
Fluent in answering phones and providing information to prospective customers, as well answering questions and making appointments
Custom Framing
Trained in all aspects of professional custom framing, from working with customers to meet their design needs to processing and completing orders
Computer Skills
Working knowledge of entire Microsoft Office program including Excel; trainable in various processing systems
Leadership Skills
Accentuated through education, as well as through experience managing and being responsible for the production of my team
Adaptability
Fast learner capable of patiently handling and resolving situations and surprises
Attentiveness
Trained in listening, paying attention to interactions and providing personalized service to each customer through both experience and education
Organization
Recognizes the importance of planning and teamwork, and gives attention to detail
Result-Oriented Sales
Effectively encompasses communication, enthusiasm, professionalism and gumption when consulting with and meeting client needs
Education
College -
Jan. 2017 - Dec. 2018
Business Admin-Management � AAS |�Pikes Peak Community College | Colorado Springs, CO
� Final GPA: 3.96
Jan. 2017 - May 2018
Certificate of Achievement in Business Foundations | Pikes Peak Community College | Colorado Springs, CO
� Final GPA: 4.00
Aug. 2015 - Jun. 2016
The College at Brockport - State University of New York | Rochester, NY
High School -
Sept. 2011 - Jul. 2015
International Baccalaureate Diploma |�Archbishop Walsh Academy | Olean, NY
� IB classes, including higher-level classes in Art, Math and Economics
� National Honor Society � Elected Secretary
Dec. 2015
Featured artwork at St. Bonaventure University � �Sunflower� (2014) and �Buddha� (2015)
References
Kurtis Spahr, Market Manager
The Valley Management Group
Tempe, AZ
Cell: (937) 776 - 6545
Business: (480) 865 - 9735
Monelle Liester, Store Manager
JOANN Fabrics and Crafts
Colorado Springs, CO
Cell: (720) 839 - 1877
Business: (719) 596 - 4640
Melissa Meyers, Owner
The Ink Well
Allegany, NY
Cell: (716) 378 � 1504
Amel Ash, Coach/Mentor
Archbishop Walsh Academy
Olean, NY
Cell: (716) 378 � 1521