Kathie Pham's Resume
K a t h i e P h a m
I am currently a hardworking full-time SJSU student and part-time barista in pursuit of a public relations career. In conjunction with a creative mindset, technical skills, and a go-getter charisma, I have years of customer and team leadership experience to meet business and consumer demands and am always eager to learn.
E D U C A T I O N
San Jose State University
San Jose, CA
Bachelor of Art's in Public Relations May of 2019
T E C H N I C A L S K I L L S
Adobe InDesign and Premiere
Canva
Microsoft Office Programs
Bilingual (English and Vietnamese)
Social Media Platforms and blogging
Technical writing
W O R K E X P E R I E N C E
Gong Cha
Shift Lead Barista (April 2016-Present)
Supervised 2-4 employees per work shift at 3 Gong Cha locations
Provided excellent customer service to 100-300 customers daily to ensure customer retention
Kept a record of inventory to maintain a constant supply of ingredients
Directed and trained over 20 new hires to keep efficient taskforce
Marshalls
(August 2015-April 2016)
Organized and prepared retail products in the backroom for display
Arranged and maintained cleanliness and aesthetics of retail products on the sales floor
Provided excellent customer service for about 100-200 customers daily
Assisted the front desk to manage customer questions, returns, and purchases
Directed and trained new employees to maintain a productive sales department
Lighthouse Tutoring
(Fall 2014-Spring 2015)
Tutored 3rd and 4th-grade students in math and English subjects
Supervised a group of 10 4th-grade students
Aided elementary school students in art activities and projects
A D D I T I O N A L S K I L L S
Team leadership and communication
Public speaking and consultation
Verbal and written communication
Crisis management
Creative thinking
Problem Solving
K a t h i e P h a m
I am currently a hardworking full-time SJSU student and part-time barista in pursuit of a public relations career. In conjunction with a creative mindset, technical skills, and a go-getter charisma, I have years of customer and team leadership experience to meet business and consumer demands and am always eager to learn.
E D U C A T I O N
San Jose State University
San Jose, CA
Bachelor of Art's in Public Relations May of 2019
T E C H N I C A L S K I L L S
Adobe InDesign and Premiere
Canva
Microsoft Office Programs
Bilingual (English and Vietnamese)
Social Media Platforms and blogging
Technical writing
W O R K E X P E R I E N C E
Gong Cha
Shift Lead Barista (April 2016-Present)
Supervised 2-4 employees per work shift at 3 Gong Cha locations
Provided excellent customer service to 100-300 customers daily to ensure customer retention
Kept a record of inventory to maintain a constant supply of ingredients
Directed and trained over 20 new hires to keep efficient taskforce
Marshalls
(August 2015-April 2016)
Organized and prepared retail products in the backroom for display
Arranged and maintained cleanliness and aesthetics of retail products on the sales floor
Provided excellent customer service for about 100-200 customers daily
Assisted the front desk to manage customer questions, returns, and purchases
Directed and trained new employees to maintain a productive sales department
Lighthouse Tutoring
(Fall 2014-Spring 2015)
Tutored 3rd and 4th-grade students in math and English subjects
Supervised a group of 10 4th-grade students
Aided elementary school students in art activities and projects
A D D I T I O N A L S K I L L S
Team leadership and communication
Public speaking and consultation
Verbal and written communication
Crisis management
Creative thinking
Problem Solving