Kathi Chicos
KATHI CHICOS
19 Birch Road ? Medfield, MA 02052 ? ------------ ? C:------------
EXECUTIVE ASSISTANT/PROJECT MANAGEMENT
Dynamic, self-motivated, and hardworking with 15+ years of success in supplying oversight to projects up to $200,000 in costs and 12 months in length for system-wide, multisite, and multi-environment applications. Collaborate interdepartmentally in streamlining operations, increasing productivity, reducing risks, enhancing client satisfaction, and achieving higher-quality project deliverables. Promote sales of software and financial services, generating revenues by developing new business opportunities and upselling additional products and programs.
Demonstrate broad-based experience and accomplishments in:
• Strategic Planning
• Profit Optimization
• Resource Allocation
• Project Scheduling
• Executive Presentations • Client Relationship Building
• Staff Mentoring & Supervision
• Project Tracking & Reporting
• Escalated Issue Resolution
• Vendor Management • Process Improvement
• Account Development
• Solutions Selling
• Client Education
• Time Management
PROFESSIONAL EXPERIENCE
Global Advanced Metals, Waltham, MA Feb 2017-Aug 2018 Present Executive Assistant
Provide executive C level support to CEO, CFO, General Counsel, VP Sales, HR Director.
• Manage business/travel calendars
• Collect receipts for expense report management
• Manage worldwide travel, lodging etc….
• Schedule/coordinate speaking events/client dinners
• Perform all office management duties (i.e. filing, order supplies, coordinate vendors)
• Coordinated office move for 13 employees
• Greet and manage all external visitors to the office
• Maintain a good working relationship with all departments
Monica Cost Enterprises, Braintree, MA 2016-Present Executive Assistant
Provide executive C level support to Founder.
• Manage business calendar
• Keep calendar up to date
• Manage travel
• Manage speaking events
• Manage all office duties
Teibel Inc, Natick, MA 2013-2016 Executive Assistant
Provide executive C level support to the President/CEO who travels nation wide 3 out of 4 weeks per month. Work closely with other team members to ensure all apects of the business are properly handled. Maintain relationships with clients on all levels. Other responsibilities include:
• Manage business calendar.
• Keep calendar up to date daily, weekly, monthly
• Coordinate all travel needs (flights, trains, hotels, car rentals).
• Keep calendar up to date daily, weekly, monthly
• Create invoicing for customer reimbursement of all travel expenses based on SOW using Amex tagging system.
• Coordinate customer meetings and appointments.
• Prioritze work load in an efficient and effective manner.
JUDY GEORGE INTERNATIONAL, Milton, MA 2010 – 2013
Project Manager/Executive Assistant
Provide comprehensive and indispensable support to co-founder/principal in managing administrative duties, as well as assisting with public relations and customer service for this high-end furniture design company. Serve as project manager on key assignments, completing tasks within tight deadlines and to excellent results.
• Coordinate extensive domestic and international travel and arrange regular meetings with manufacturers and retailers to help promote open communications and to disseminate information on a timely basis.
• Liaise with public relations firm in ensuring the company’s brand and current product lines are appropriately presented and marketed.
• Function as point of contact for sellers, retailers, and direct customers, answering inquiries and maintaining positive relationships.
• Assist in organizing the co-founder’s schedule to maximize her time and availability while meeting all business and social obligations. Keep confidential personal and business correspondence and financial records.
PERMESSA (formerly DYS Analytics), Waltham, MA 2000 – 2007
Relationship Manager/Executive Assistant
Provided C Level support to CEO. Directed the performance of up to three consultants in servicing the worldwide deployment of IBM Lotus Notes network-monitoring software for 50+ Fortune 500 clients. Ensured Statements of Work were written to cover the needs of each individual account and collaborated with customers to be sure that SOWs were written for their specific environment. Served as first point of contact, liaison, and troubleshooter between customers and consultants and resolved issues that surfaced during implementation. Assigned, mentored, and supervised consultants on projects that typically took 9-12 months.
• Managed key accounts, including Citibank, HSBC, Henkel, Mars, Coca Cola, and Chase.
• Deployed email-monitoring software worldwide, gathering specifications from diverse environments.
• Established software training boot camps for customers to gain proficiency with software.
• Monitored project status to ensure that all hardware and software was in place prior to start of deployment.
• Conducted business and computer environmental analysis to determine customer’s needs and project objectives, scope, and challenges.
EVARE, Waltham, MA 1996 – 1999
Relationship/Account Manager
Installed financial-trading software into municipal accounts for this software developer and distributor. Interfaced with treasurers’ offices at key accounts, primarily in Illinois, to facilitate the transfer of all trading activity to appropriate brokers. Dealt with early-stage software that had numerous functionality and reliability problems. Performed intervention and manual processing of trade settlements due to instability of product. Expedited processing to complete trades in a timely manner.
• Consulted extensively with clients and brokers to intercede and rectify issues when software failed.
• Served as primary contact and liaison for Citibank and the City of Chicago.
EDUCATION & TECHNOLOGY
NORTHEASTERN UNIVERSITY, Boston, MA
Bachelor of Science (BS) in International Business and Finance
Proficiency: Mac/Apple, Microsoft Office, Excel, Project, Outlook, and PowerPo
KATHI CHICOS
19 Birch Road ? Medfield, MA 02052 ? ------------ ? C:------------
EXECUTIVE ASSISTANT/PROJECT MANAGEMENT
Dynamic, self-motivated, and hardworking with 15+ years of success in supplying oversight to projects up to $200,000 in costs and 12 months in length for system-wide, multisite, and multi-environment applications. Collaborate interdepartmentally in streamlining operations, increasing productivity, reducing risks, enhancing client satisfaction, and achieving higher-quality project deliverables. Promote sales of software and financial services, generating revenues by developing new business opportunities and upselling additional products and programs.
Demonstrate broad-based experience and accomplishments in:
• Strategic Planning
• Profit Optimization
• Resource Allocation
• Project Scheduling
• Executive Presentations • Client Relationship Building
• Staff Mentoring & Supervision
• Project Tracking & Reporting
• Escalated Issue Resolution
• Vendor Management • Process Improvement
• Account Development
• Solutions Selling
• Client Education
• Time Management
PROFESSIONAL EXPERIENCE
Global Advanced Metals, Waltham, MA Feb 2017-Aug 2018 Present Executive Assistant
Provide executive C level support to CEO, CFO, General Counsel, VP Sales, HR Director.
• Manage business/travel calendars
• Collect receipts for expense report management
• Manage worldwide travel, lodging etc….
• Schedule/coordinate speaking events/client dinners
• Perform all office management duties (i.e. filing, order supplies, coordinate vendors)
• Coordinated office move for 13 employees
• Greet and manage all external visitors to the office
• Maintain a good working relationship with all departments
Monica Cost Enterprises, Braintree, MA 2016-Present Executive Assistant
Provide executive C level support to Founder.
• Manage business calendar
• Keep calendar up to date
• Manage travel
• Manage speaking events
• Manage all office duties
Teibel Inc, Natick, MA 2013-2016 Executive Assistant
Provide executive C level support to the President/CEO who travels nation wide 3 out of 4 weeks per month. Work closely with other team members to ensure all apects of the business are properly handled. Maintain relationships with clients on all levels. Other responsibilities include:
• Manage business calendar.
• Keep calendar up to date daily, weekly, monthly
• Coordinate all travel needs (flights, trains, hotels, car rentals).
• Keep calendar up to date daily, weekly, monthly
• Create invoicing for customer reimbursement of all travel expenses based on SOW using Amex tagging system.
• Coordinate customer meetings and appointments.
• Prioritze work load in an efficient and effective manner.
JUDY GEORGE INTERNATIONAL, Milton, MA 2010 – 2013
Project Manager/Executive Assistant
Provide comprehensive and indispensable support to co-founder/principal in managing administrative duties, as well as assisting with public relations and customer service for this high-end furniture design company. Serve as project manager on key assignments, completing tasks within tight deadlines and to excellent results.
• Coordinate extensive domestic and international travel and arrange regular meetings with manufacturers and retailers to help promote open communications and to disseminate information on a timely basis.
• Liaise with public relations firm in ensuring the company’s brand and current product lines are appropriately presented and marketed.
• Function as point of contact for sellers, retailers, and direct customers, answering inquiries and maintaining positive relationships.
• Assist in organizing the co-founder’s schedule to maximize her time and availability while meeting all business and social obligations. Keep confidential personal and business correspondence and financial records.
PERMESSA (formerly DYS Analytics), Waltham, MA 2000 – 2007
Relationship Manager/Executive Assistant
Provided C Level support to CEO. Directed the performance of up to three consultants in servicing the worldwide deployment of IBM Lotus Notes network-monitoring software for 50+ Fortune 500 clients. Ensured Statements of Work were written to cover the needs of each individual account and collaborated with customers to be sure that SOWs were written for their specific environment. Served as first point of contact, liaison, and troubleshooter between customers and consultants and resolved issues that surfaced during implementation. Assigned, mentored, and supervised consultants on projects that typically took 9-12 months.
• Managed key accounts, including Citibank, HSBC, Henkel, Mars, Coca Cola, and Chase.
• Deployed email-monitoring software worldwide, gathering specifications from diverse environments.
• Established software training boot camps for customers to gain proficiency with software.
• Monitored project status to ensure that all hardware and software was in place prior to start of deployment.
• Conducted business and computer environmental analysis to determine customer’s needs and project objectives, scope, and challenges.
EVARE, Waltham, MA 1996 – 1999
Relationship/Account Manager
Installed financial-trading software into municipal accounts for this software developer and distributor. Interfaced with treasurers’ offices at key accounts, primarily in Illinois, to facilitate the transfer of all trading activity to appropriate brokers. Dealt with early-stage software that had numerous functionality and reliability problems. Performed intervention and manual processing of trade settlements due to instability of product. Expedited processing to complete trades in a timely manner.
• Consulted extensively with clients and brokers to intercede and rectify issues when software failed.
• Served as primary contact and liaison for Citibank and the City of Chicago.
EDUCATION & TECHNOLOGY
NORTHEASTERN UNIVERSITY, Boston, MA
Bachelor of Science (BS) in International Business and Finance
Proficiency: Mac/Apple, Microsoft Office, Excel, Project, Outlook, and PowerPo