Katherine Berumen
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Katherine Berumen

Summary of Qualifications:
Results-driven professional with over 10 years of experience in strategic operational planning, business operations management and cross-functional team management. Proven ability to identify and analysis area of strength and weakness, and implement policies, standards, and changes in operation that optimize productivity and bottom line. Acknowledged for sound decision-making abilities, analytical thinking skills, business acuity, and problem-solving skills. Thrives in fast-paced environments providing forward-thinking, innovation, and professionalism at all times. Dedicated to maintaining a reputation built on quality service and uncompromising ethics.

Expertise:
Operations Management
Logistic Management
Human Resources Management
High-Level Administration
Superior Customer Service
Strategic Planning and Execution
Business Planning
Leadership and Team Building
Staff Management
Interdepartmental Coordination
Project Management
Performance Management
Staff Training and Development
Relationship Building
Workplace Development
Conflict Resolution
Organization Enhancement
Internal and External Communication
Process Improvement
Budgeting and Cost Control

BUSINESS OPERATIONS MANAGER
Edo Salon and Gallery, San Francisco, CA | 04/2016 – 07/2020
? Oversee day-to-day business operations to include logistics, administration, budgeting, staff development, human resource management and other executive level management duties
? Devise, deploy and monitor processes to boost long term business success and increase profit levels
? Seamlessly plan, design, organize, facilitate and direct the execution of all education events; from hiring part-time staff, hosting, booking educators, and marketing, to coordinating payment arrangement with educators and attendees
? Demonstrate exceptional team building capability which ultimately lead to maximum financial performance and employee satisfaction
? Strong focus on client satisfaction and loyalty; establish a customer-centric culture of communication, collaboration, and accountability resulting in top tier performance
? Supported owners in taking the business online during COVID-19, crafting an entire new business model that quickly gained revenue and established a new in salon COVID-19 business model and safety policies
? Manage every respect of the launch of a second location in Oakland; serving as the project manager, overseeing and coordinating the build out from the ground up, including plumbing and electrics, design, operational procedures and staff training


OPERATIONS COORDINATOR
J Roland Salon, San Francisco, CA | 12/2014 – 03/2016
? Spearheaded the day-to-day coordination and management of strategic operational initiatives to propel goal achievement in a fast-paced, customer-centric environment
? Assisted with a full range of operational functions, including general logistics, inventory control, project management, business management, record maintenance, and cost control
? Supported the implementation of strategic processes, growth-focused operations, and optimal staff deployments to maximize productivity and efficiency
? Identified underperforming areas and effectively maximized resource allocation, process redesigns, and workflow plans to achieve substantial gains and improvements
? Built friendly and lasting relationships with customers and provided excellent customer service
? Played a key role in achieving record-setting volume growth while consistently yielding year-over-year business process improvements
? Arranged and hosted salon events to generate profit through strategic partnership with companies like The Battery, NARS, and Burberry
? Provided outstanding administrative support for senior management teams while streamlining operations and achieving organizational success


SALON CONCIERGE/OPERATIONS MANAGER
The Woodbridge, San Francisco, CA | 12/2013 – 11/2014
? Maximized the sales of professional hair care products through product knowledge and promotions
? Collaborated with partnering product representative to schedule education classes, market new product launches and create business sales plans
? Controlled all salon supply and retail purchasing and inventory
? Acted as front desk coordinator? booked client appointments, answered phones, managed client email, generated highest sales in retail for salon
? Created and implemented operational policies and procedures to increase production and revenue
? Realized consistent improvements in productivity, efficiency, and performance through effective relationship management, problem-solving, and communication abilities
? Liaised across multiple departments and business units to swiftly resolve day-to-day administrative and operational issues

ASSISTANT MANAGER
Club Tattoo, San Francisco, CA | 04/2013 – 12/2013
? Provided management with assistance of various key duties to facilitate the day to day operation of the business, resulting in becoming proficient at many managerial tasks
? Maintained inventory levels, monitored merchandise, provided feedback to owner/buyer regarding trends
? Generated new business through rigorous outside sales prospecting, contributed 20% business growth
? Executed standard operating procedures, policies, maintenance, and supply ordering.
? Delivered an exceptional customer experience by creating and maintaining an elevated in-store environment

ASSISTANT MANAGER
Fredericks of Hollywood, West Covina, CA | 10/2010 – 02/2013
? Trained and developed over 20 employees; including current store manager and sales associates
? Created an exceptional customer service focused location that obtained excellent and consistent business
? Consistently produced a high in APT and UPT for store and personal goals
? Top sales associate for store with a 10%-40% increase over monthly goal from October 2010 – February 2013 consistently
? Assisted the company in being the top district in sales to goal and comp

CO-MANAGER
Cathy Jean, West Covina, CA | 06/2009 – 10/2010
? Created, promoted, and oversaw a fun, profitable store through customer service, sales generation, proper floor coverage and excellent merchandising
? Drove store business by hiring and leading motivated, experienced and developed team
? Supported and motivated associates to exceed sales and profit goals
? Ensured the store maximizes on business opportunities and met company standards for merchandise and visual presentation, asset management, policy and procedure compliance, staffing, training and development

CO-MANAGER
Starbucks Company, Azusa, CA | 08/2004 – 03/2009
? Coordinated efforts to restore profitability and reputation to newly managed location with 17 employees
? Managed a range of key operational functions; such as store orders and reports
? Developed and implemented strategic plans to achieve revenue objectives
? Followed cash management and cash register policies. Ensured proper cash management practices are followed
? Prioritized and responded to customer and store needs by constantly evaluating environment and customers for issues
? Communicated information to the team so they could respond as necessary
? Assisted new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed