Karlas Resume
Karla Escarciga
3738 N Nora Ave------------ Chicago IL, 60634 ------------
OBJECTIVE
? Experienced sales supervisor in client service industry with strengths in conflict-resolution, hospitality, and compassion.
EDUCATION
?Wilbur Wright College ?– Chicago, IL Associate of Art Degree
?Mather High School? - Chicago, IL ?GPA: 3.4/4.0
SKILLS
Expected: June 2021
? ?Software:? ? Microsoft Office (Word, Excel, Powerpoint), Adobe Photoshop, Stratus
Professional, Cash Management, Account Management, Marketing
?Customer Relations:? Able to work with and get a positive reaction out of any type of person ?Language:? Fluent Spanish & English
? Hands-on:? Swift learner & easily trainable WORK EXPERIENCE
?Private Family? - Chicago, IL
Nanny
Jan 2018 - Present
? Caring for 2 children, ages 2 & 6
? Planning age appropriate activites that encourages and prepares them to achieve
developmental milestones
? Performed housekeeping tasks laundry, cooking meals, cleaning common areas
and play spaces
? Rosalba Piña Law Firm - ?Chicago, IL ?Sept 2017- Dec 2017 Administrative Assistant
? Provide administrative assistance to attorneys, including calendar/meeting management, sort/deliver US mail and schedule client appointments
? Identify and escalate priority issues
? Answer calls professionally and route calls to appropriate resource; follow up
with clients when necessary
?
2010-2014
? Troubleshooting and resolving client inquiries
? Complete and produce call logs/report; produce case reports as needed
? ? ?Picture People ?- Skokie, IL Aug 2016 – Sept 2017 ?Assistant Manager
? Directs customer experience efforts to ensure consistency with Picture People standards; leads by example to enhance the customer experience, maximize sales opportunities and increase sittings
? Ensures attainment of personal sales and sittings goals
? Understands the Picture People culture and ensures compliance with all Picture
People Policies & Procedures, as well as studio operational standards
? Enforces studio merchandise presentation
PLS Check Cashers ?- Chicago, IL Supervisor
? Managed the CSRs across multiple shifts
? Cash Management of CSRs and audited CSRs drawers
? Liaison with the corporate office
? Audited individual customer concerns
? Ran and maintain daily reports
? Labor management
?July 2014 – Feb 2016
Karla Escarciga
3738 N Nora Ave------------ Chicago IL, 60634 ------------
OBJECTIVE
? Experienced sales supervisor in client service industry with strengths in conflict-resolution, hospitality, and compassion.
EDUCATION
?Wilbur Wright College ?– Chicago, IL Associate of Art Degree
?Mather High School? - Chicago, IL ?GPA: 3.4/4.0
SKILLS
Expected: June 2021
? ?Software:? ? Microsoft Office (Word, Excel, Powerpoint), Adobe Photoshop, Stratus
Professional, Cash Management, Account Management, Marketing
?Customer Relations:? Able to work with and get a positive reaction out of any type of person ?Language:? Fluent Spanish & English
? Hands-on:? Swift learner & easily trainable WORK EXPERIENCE
?Private Family? - Chicago, IL
Nanny
Jan 2018 - Present
? Caring for 2 children, ages 2 & 6
? Planning age appropriate activites that encourages and prepares them to achieve
developmental milestones
? Performed housekeeping tasks laundry, cooking meals, cleaning common areas
and play spaces
? Rosalba Piña Law Firm - ?Chicago, IL ?Sept 2017- Dec 2017 Administrative Assistant
? Provide administrative assistance to attorneys, including calendar/meeting management, sort/deliver US mail and schedule client appointments
? Identify and escalate priority issues
? Answer calls professionally and route calls to appropriate resource; follow up
with clients when necessary
?
2010-2014
? Troubleshooting and resolving client inquiries
? Complete and produce call logs/report; produce case reports as needed
? ? ?Picture People ?- Skokie, IL Aug 2016 – Sept 2017 ?Assistant Manager
? Directs customer experience efforts to ensure consistency with Picture People standards; leads by example to enhance the customer experience, maximize sales opportunities and increase sittings
? Ensures attainment of personal sales and sittings goals
? Understands the Picture People culture and ensures compliance with all Picture
People Policies & Procedures, as well as studio operational standards
? Enforces studio merchandise presentation
PLS Check Cashers ?- Chicago, IL Supervisor
? Managed the CSRs across multiple shifts
? Cash Management of CSRs and audited CSRs drawers
? Liaison with the corporate office
? Audited individual customer concerns
? Ran and maintain daily reports
? Labor management
?July 2014 – Feb 2016