Karlas Resume
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Location: Chicago, IL, USA
University: Wilbur Wright
Major: Graphic design

Karlas Resume

Karla Escarciga
3738 N Nora Avexxx-xxx-xxxx Chicago IL, 60634 xxx-xxx-xxxx
OBJECTIVE
​ Experienced sales supervisor in client service industry with strengths in conflict-resolution, hospitality, and compassion.
EDUCATION
​Wilbur Wright College ​– Chicago, IL Associate of Art Degree
​Mather High School​ - Chicago, IL ​GPA: 3.4/4.0
SKILLS
Expected: June 2021
​ ​Software:​ ​ Microsoft Office (Word, Excel, Powerpoint), Adobe Photoshop, Stratus
Professional, Cash Management, Account Management, Marketing
​Customer Relations:​ Able to work with and get a positive reaction out of any type of person ​Language:​ Fluent Spanish & English
​ Hands-on:​ Swift learner & easily trainable WORK EXPERIENCE
​Private Family​ - Chicago, IL
Nanny
Jan 2018 - Present
● Caring for 2 children, ages 2 & 6
● Planning age appropriate activites that encourages and prepares them to achieve
developmental milestones
● Performed housekeeping tasks laundry, cooking meals, cleaning common areas
and play spaces
​ Rosalba Piña Law Firm - ​Chicago, IL ​Sept 2017- Dec 2017 Administrative Assistant
● Provide administrative assistance to attorneys, including calendar/meeting management, sort/deliver US mail and schedule client appointments
● Identify and escalate priority issues
● Answer calls professionally and route calls to appropriate resource; follow up
with clients when necessary

2010-2014

● Troubleshooting and resolving client inquiries
● Complete and produce call logs/report; produce case reports as needed
​ ​ ​Picture People ​- Skokie, IL Aug 2016 – Sept 2017 ​Assistant Manager
● Directs customer experience efforts to ensure consistency with Picture People standards; leads by example to enhance the customer experience, maximize sales opportunities and increase sittings
● Ensures attainment of personal sales and sittings goals
● Understands the Picture People culture and ensures compliance with all Picture
People Policies & Procedures, as well as studio operational standards
● Enforces studio merchandise presentation
PLS Check Cashers ​- Chicago, IL Supervisor
● Managed the CSRs across multiple shifts
● Cash Management of CSRs and audited CSRs drawers
● Liaison with the corporate office
● Audited individual customer concerns
● Ran and maintain daily reports
● Labor management
​July 2014 – Feb 2016

Bilingual