Jyoti Singh
Jyoti Singh
2095 Cote-Vertu, QC H4R 1N8| Cell:------------ | email ID: ------------
1 | P a g e
PROJECT SPECIALIST
? 8+ years of Project & Operations Management experience. Achieved measurable productivity and service
improvements, cost reductions, and increased operational efficiencies. Known as a dedicated and committed
person who focuses on results and success of the team. Areas of expertise include:
• Project Planning and scheduling • Experience with MS Project and MS Office Suite
• Project Strategy and Budgeting • Multi-tasking and Time Management
• Quick learner and team player • Operations and Administration
? Permanent Resident of Canada and eligible to work for any employer
LANGUAGE SKILLS
English : Fluent
French : Intermediate
WORK EXPERIENCE
Golars Networks 2013 - 2018
Project Control Officer
Tasks: Project Coordination and Project Management to ensure timely product delivery, Employee productivity
improvement, effective cost scheduling and monitoring, identification of Process improvements.
Responsibilities:
- Exposure to MS Project suite to build and manage Project schedule, Budget and Tracking
- Assisted the PMO with accurate project plan, project documents, time reporting and financial controls
- Monitored day-to-day activities of the project team and ensure work is progressing per plan
- Built, maintained and monitored schedules for projects and programs with support from PM
- Acted as a liaison between clients and Project teams to facilitate communication and clarify deadlines.
- Managed small to medium size projects and is accountable for successful project delivery
- Organised Project schedule and budget planning kickoff meetings for upcoming offers
- Consolidated the MoM for all project meetings and communicated to all teams
- Escalated critical issues via appropriate channels to reduce any project impediments
- Held monthly employee review meetings to give information, take feedback, and to conduct trainings
- Exposure to Software Lifecycle methodologies like Waterfall and Agile
- Identified inefficiencies and made recommendations for process improvements
- Taken ownership and operational control of Projects and creation of plans for Change Management
Electromech Material Handling Systems 2011 – 2012
Senior Executive
Tasks: Strategic planning to enhance customer satisfaction, retention and loyalty. Worked closely with other
departments to promote customer satisfaction by clarifying information and distributing reports of all new projects
across India. Estimated market size of each product and Business Development for all the sub-continental regions.
Responsibilities:
- Improved sales revenues by 5% through the creation of innovative and powerful presentations
Jyoti Singh
2095 Cote-Vertu, QC H4R 1N8| Cell:------------ | email ID: ------------
2 | P a g e
- Instrumental in improving customer satisfaction ratings through suggestion, development and implementing
Touch Point Map of all Customer contact points from first visit to sales office to post-closing
- Resolved customer complaints and any discrepancies of client accounts
- Offered superior service to customers to meet their needs in a timely and efficient fashion
- Enhanced employee performance by daily mentoring and one-on-one discussions with sales team
- Developed team of 20 interns to do primary market research and business development in all South Asia
- Increased the prospective clients by 25% through well planned exhibitions, cold callings and knowledge forums
- Developed 16 new Dealers across country inorder to initiate channel partnerships
Nueve Consultancy 2010 – 2011
Project Development and Market Research Associate
Tasks: Worked as a motivated Market Research Associate by undertaking most of the primary and secondary research
assignments of clients
Responsibilities:
- Identified suitable and cost effective databases for Market Research
- Undertaken secondary and/or primary Market Research for the clients
- Prepared structured training materials and presentations that cut the training cost by 65%
- Acted as a Team Lead by supervising a team of 4 Interns and delivering training sessions
- Undertaken all reporting, and monthly performance coaching and evaluation sessions for the new Team
members
ICICI Prudential Priority Circle 2008 – 2009
Assistant Manager
Tasks: Worked as Portfolio management executive providing financial services to the priority clients of ICICI
Responsibilities:
- Market Analysis, partner portfolio management and undertake their systems and risk management per
customer requirements
- Verification and Validation of NAV as well as comparative study of NAV vs Index
- Pricing and corporate action verification of financial instrument in fund
- Capital account activity with respect to subscription and redemption
EDUCATION/CERTIFICATION
2007-2008 Post Graduate Diploma in Management,
Xavier Labour Research Institute (XLRI), Jamshedpur, India
2004-2007 Bachelor of Science,
Ranchi University, Jharkhand, India
Major in Physics
ADDITIONAL TRAINING
2018 – till date Full time French Course from Government of Quebec (Ongoing)
2008 SPACER – Six Steps of Selling
Jyoti Singh
2095 Cote-Vertu, QC H4R 1N8| Cell:------------ | email ID: ------------
1 | P a g e
PROJECT SPECIALIST
? 8+ years of Project & Operations Management experience. Achieved measurable productivity and service
improvements, cost reductions, and increased operational efficiencies. Known as a dedicated and committed
person who focuses on results and success of the team. Areas of expertise include:
• Project Planning and scheduling • Experience with MS Project and MS Office Suite
• Project Strategy and Budgeting • Multi-tasking and Time Management
• Quick learner and team player • Operations and Administration
? Permanent Resident of Canada and eligible to work for any employer
LANGUAGE SKILLS
English : Fluent
French : Intermediate
WORK EXPERIENCE
Golars Networks 2013 - 2018
Project Control Officer
Tasks: Project Coordination and Project Management to ensure timely product delivery, Employee productivity
improvement, effective cost scheduling and monitoring, identification of Process improvements.
Responsibilities:
- Exposure to MS Project suite to build and manage Project schedule, Budget and Tracking
- Assisted the PMO with accurate project plan, project documents, time reporting and financial controls
- Monitored day-to-day activities of the project team and ensure work is progressing per plan
- Built, maintained and monitored schedules for projects and programs with support from PM
- Acted as a liaison between clients and Project teams to facilitate communication and clarify deadlines.
- Managed small to medium size projects and is accountable for successful project delivery
- Organised Project schedule and budget planning kickoff meetings for upcoming offers
- Consolidated the MoM for all project meetings and communicated to all teams
- Escalated critical issues via appropriate channels to reduce any project impediments
- Held monthly employee review meetings to give information, take feedback, and to conduct trainings
- Exposure to Software Lifecycle methodologies like Waterfall and Agile
- Identified inefficiencies and made recommendations for process improvements
- Taken ownership and operational control of Projects and creation of plans for Change Management
Electromech Material Handling Systems 2011 – 2012
Senior Executive
Tasks: Strategic planning to enhance customer satisfaction, retention and loyalty. Worked closely with other
departments to promote customer satisfaction by clarifying information and distributing reports of all new projects
across India. Estimated market size of each product and Business Development for all the sub-continental regions.
Responsibilities:
- Improved sales revenues by 5% through the creation of innovative and powerful presentations
Jyoti Singh
2095 Cote-Vertu, QC H4R 1N8| Cell:------------ | email ID: ------------
2 | P a g e
- Instrumental in improving customer satisfaction ratings through suggestion, development and implementing
Touch Point Map of all Customer contact points from first visit to sales office to post-closing
- Resolved customer complaints and any discrepancies of client accounts
- Offered superior service to customers to meet their needs in a timely and efficient fashion
- Enhanced employee performance by daily mentoring and one-on-one discussions with sales team
- Developed team of 20 interns to do primary market research and business development in all South Asia
- Increased the prospective clients by 25% through well planned exhibitions, cold callings and knowledge forums
- Developed 16 new Dealers across country inorder to initiate channel partnerships
Nueve Consultancy 2010 – 2011
Project Development and Market Research Associate
Tasks: Worked as a motivated Market Research Associate by undertaking most of the primary and secondary research
assignments of clients
Responsibilities:
- Identified suitable and cost effective databases for Market Research
- Undertaken secondary and/or primary Market Research for the clients
- Prepared structured training materials and presentations that cut the training cost by 65%
- Acted as a Team Lead by supervising a team of 4 Interns and delivering training sessions
- Undertaken all reporting, and monthly performance coaching and evaluation sessions for the new Team
members
ICICI Prudential Priority Circle 2008 – 2009
Assistant Manager
Tasks: Worked as Portfolio management executive providing financial services to the priority clients of ICICI
Responsibilities:
- Market Analysis, partner portfolio management and undertake their systems and risk management per
customer requirements
- Verification and Validation of NAV as well as comparative study of NAV vs Index
- Pricing and corporate action verification of financial instrument in fund
- Capital account activity with respect to subscription and redemption
EDUCATION/CERTIFICATION
2007-2008 Post Graduate Diploma in Management,
Xavier Labour Research Institute (XLRI), Jamshedpur, India
2004-2007 Bachelor of Science,
Ranchi University, Jharkhand, India
Major in Physics
ADDITIONAL TRAINING
2018 – till date Full time French Course from Government of Quebec (Ongoing)
2008 SPACER – Six Steps of Selling