Justin Gallegos Resume
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2502 Babcock Rd Apt 1835, San Antonio, TX 78229 ? ------------ ? ------------
Experienced Team Leader with over five years of experience in Retail. Excellent reputation for resolving
problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved
costs while increasing profits.
Squad leader support
Leadership ability
Department leadership
Written and oral communication
Customer focused
Customer rapport
Planning and implementation
Data analysis
Apple Certified
Proficient in Microsoft programs such as Excel,
Word, and Powerpoint
Catering Manager, 01/2008 to 04/2013
Jason's Deli – San Antonio, TX
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring
food safety.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted
to customer satisfaction.
Set schedules for ten members of staff by planning and designating shifts and hours.
Handled day-to-day processes of catering including scheduling, ordering food and planning events.
Server, 02/2014 to 02/2015
Alamo Drafthouse Cinema – San Antonio, TX
Kept register accurate through correct billing, payment processing and cash management practices.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize
customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied
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customers.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and
restocking napkin dispensers.
Created orders, documented special requirements and discussed needs with kitchen personnel to provide
customers with desired food and minimize complaints.
Arranged tables for customers, following established preparation procedures to provide guests with
excellent experiences and foster repeat business.
Customer Service And Sales Representative , 01/2015 to 10/2015
USAA – San Antonio, TX
As Customer Service and Sales Representative (Insurance - Property or Bank Servicing) for USAA, I provided
member on-boarding, servicing and/or facilitation of product sales through various channels. Deepened and
retained member relationships through needs assessment and solution offerings from USAA products and
services.
Serviced my USAA Clients by:
Determined liability outlined in coverage and assessed documentation such from police and healthcare
providers to understand damages incurred.
Negotiated with claimants to settle claims.
Geek Squad Precinct Leader, 08/2014 to Current
Best Buy Co Inc. – San Antonio, TX
The Geek Squad Service Depot Supervisor is responsible for driving superior Client service and employee
engagement in addition to goal setting, coaching, training and development of their team. They are responsible
for overseeing the day-to-day needs of the team and Work In Progress (WIP) for the team. Coach, develop and
train current team members to reach business metrics.
· Assist with, schedules and time off requests
· Assist manager with performance feedback in one-on-one sessions and PAs
· Execute change management within the team as required
· Onboard and train new team members
· Track and report both individual and department productivity, quality and staffing levels and report
progress/concerns
· Supervise the team's processes SOP compliance
· Initiate new program tracking and compliance with existing SOP's
· Make sound financial decisions in regards to waste, exceptions, junk outs as it relates to impacting local P&L
· Ensure Work In Progress (WIP) is managed and reviewed according to SOP
· Research new tools and develop new SOPs to continue growth
· Partner with peers to ensure all lines are managed consistently
· Provide vendor feedback to leadership
· Perform basic diagnosis, part install and QA
· Manage customer escalations
Bachelor of Public Policy: Criminal Justice
The University of Texas At San Antonio - San Antonio, TX
Continuing education in Physics
Associate of Arts: Criminalistics And Criminal Science, 2019
Northwest Vista College - San Antonio, TX
Minored in Criminal Justice. Received my Associates in this degree field and would like to eventually a
Bachelors Degree as well.
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J???????????????????? G????????????????????????????
2502 Babcock Rd Apt 1835, San Antonio, TX 78229 ? ------------ ? ------------
Experienced Team Leader with over five years of experience in Retail. Excellent reputation for resolving
problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved
costs while increasing profits.
Squad leader support
Leadership ability
Department leadership
Written and oral communication
Customer focused
Customer rapport
Planning and implementation
Data analysis
Apple Certified
Proficient in Microsoft programs such as Excel,
Word, and Powerpoint
Catering Manager, 01/2008 to 04/2013
Jason's Deli – San Antonio, TX
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring
food safety.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted
to customer satisfaction.
Set schedules for ten members of staff by planning and designating shifts and hours.
Handled day-to-day processes of catering including scheduling, ordering food and planning events.
Server, 02/2014 to 02/2015
Alamo Drafthouse Cinema – San Antonio, TX
Kept register accurate through correct billing, payment processing and cash management practices.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize
customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied
P???????????????????????????????????????????? S????????????????????????
S????????????????????
W???????????? H????????????????????????
customers.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and
restocking napkin dispensers.
Created orders, documented special requirements and discussed needs with kitchen personnel to provide
customers with desired food and minimize complaints.
Arranged tables for customers, following established preparation procedures to provide guests with
excellent experiences and foster repeat business.
Customer Service And Sales Representative , 01/2015 to 10/2015
USAA – San Antonio, TX
As Customer Service and Sales Representative (Insurance - Property or Bank Servicing) for USAA, I provided
member on-boarding, servicing and/or facilitation of product sales through various channels. Deepened and
retained member relationships through needs assessment and solution offerings from USAA products and
services.
Serviced my USAA Clients by:
Determined liability outlined in coverage and assessed documentation such from police and healthcare
providers to understand damages incurred.
Negotiated with claimants to settle claims.
Geek Squad Precinct Leader, 08/2014 to Current
Best Buy Co Inc. – San Antonio, TX
The Geek Squad Service Depot Supervisor is responsible for driving superior Client service and employee
engagement in addition to goal setting, coaching, training and development of their team. They are responsible
for overseeing the day-to-day needs of the team and Work In Progress (WIP) for the team. Coach, develop and
train current team members to reach business metrics.
· Assist with, schedules and time off requests
· Assist manager with performance feedback in one-on-one sessions and PAs
· Execute change management within the team as required
· Onboard and train new team members
· Track and report both individual and department productivity, quality and staffing levels and report
progress/concerns
· Supervise the team's processes SOP compliance
· Initiate new program tracking and compliance with existing SOP's
· Make sound financial decisions in regards to waste, exceptions, junk outs as it relates to impacting local P&L
· Ensure Work In Progress (WIP) is managed and reviewed according to SOP
· Research new tools and develop new SOPs to continue growth
· Partner with peers to ensure all lines are managed consistently
· Provide vendor feedback to leadership
· Perform basic diagnosis, part install and QA
· Manage customer escalations
Bachelor of Public Policy: Criminal Justice
The University of Texas At San Antonio - San Antonio, TX
Continuing education in Physics
Associate of Arts: Criminalistics And Criminal Science, 2019
Northwest Vista College - San Antonio, TX
Minored in Criminal Justice. Received my Associates in this degree field and would like to eventually a
Bachelors Degree as well.
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