Julianne Ramsey
Work Experience
Barista / Starbucks - Parker, CO / 10.2019 - 07.2020 Learned every menu preparation and numerous off-label
drinks to meet all customer needs.
Recommended products based on solid understanding of individual customer needs and preferences.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas often.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Constantly expanded personal knowledge of coffee styles and varieties.
Cultivated ability to recall customers' names and address each by name.
Trained new team members with positive reinforcement and
respectful, encouraging coaching.
Lifeguard / The Pinery Country Club - Parker, CO / 05.2017 - 08.2019
Observed recreational users to detect safety concerns and prevent ongoing violations.
Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Share tips with patrons on swimming techniques and strength training.
Attentively monitored swimmers to identify distress.
Completed basic maintenance and repairs to keep pools functioning properly.
Sales Associate / Tommy Hilfiger - Castle Rock, CO / 10.2017 - 07.2019
Trained and developed new sales team associates in products, selling techniques and company procedures.
Maintained organized, presentable merchandise to drive continuous sales.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Maintained records related to sales, returns and inventory availability.
Educated customers on promotions to enhance sales. Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Tracked stock using company inventory management software.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Hostess / Texas Roadhouse - Parker, CO / 05.2017 - 09.2017 Supported servers, food runners and bussers with keeping
dining area ready for every guest.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Assisted managers with quickly resolving service- and food-related issues.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Ponderosa High School - Parker, CO / 05.2019
High School Diploma
University of Colorado - Boulder, CO / Expected in 05.2023 Bachelor of Arts: Strategic Communication
Minor in Leadership
Member of INVST Community Leadership Program Received CMCI Pathways to Excellence Scholarship
Work Experience
Barista / Starbucks - Parker, CO / 10.2019 - 07.2020 Learned every menu preparation and numerous off-label
drinks to meet all customer needs.
Recommended products based on solid understanding of individual customer needs and preferences.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas often.
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Constantly expanded personal knowledge of coffee styles and varieties.
Cultivated ability to recall customers' names and address each by name.
Trained new team members with positive reinforcement and
respectful, encouraging coaching.
Lifeguard / The Pinery Country Club - Parker, CO / 05.2017 - 08.2019
Observed recreational users to detect safety concerns and prevent ongoing violations.
Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Share tips with patrons on swimming techniques and strength training.
Attentively monitored swimmers to identify distress.
Completed basic maintenance and repairs to keep pools functioning properly.
Sales Associate / Tommy Hilfiger - Castle Rock, CO / 10.2017 - 07.2019
Trained and developed new sales team associates in products, selling techniques and company procedures.
Maintained organized, presentable merchandise to drive continuous sales.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Maintained records related to sales, returns and inventory availability.
Educated customers on promotions to enhance sales. Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Tracked stock using company inventory management software.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Hostess / Texas Roadhouse - Parker, CO / 05.2017 - 09.2017 Supported servers, food runners and bussers with keeping
dining area ready for every guest.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Assisted managers with quickly resolving service- and food-related issues.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Ponderosa High School - Parker, CO / 05.2019
High School Diploma
University of Colorado - Boulder, CO / Expected in 05.2023 Bachelor of Arts: Strategic Communication
Minor in Leadership
Member of INVST Community Leadership Program Received CMCI Pathways to Excellence Scholarship