Julian Gutierrez
JULIAN GUTIERREZ
CAREER PROFILE
Experienced logistics professional and office administrator. Four years of experience working in customer service, warehousing, and logistics, along with strong knowledge of fundamental business principles. Often viewed to as a leader by coworkers and as guidance by new employees. Work history and educational background have helped me in developing an excellent understanding of all the aspects of supply chain, warehouse management, and office/customer management, including safety and reporting requirements. Recognized by managers, business partners, and others in authority positions as one who would be an effective team leader.
OPERATIONAL KNOWLEDGE
� Provided top-notch internal customer service for a large attorney firm by helping customers work through accounting, technical, and service issues.
� Ability to learn other areas outside SAP FI/CO like SAP Cloud systems
� Billing collections, reporting, budgeting and principals of forecasting using QuickBooks and other accounting software.
� Customer Obsessed � passionate about exceeding customers� expectations (internal and external)
� Document processing (import/export and accounts payable/receivable).
� Provided services for Facilities, procurement, event planning, travel arrangement, food services, and mail using Concur by SAP.
� Microsoft Office, Precision Tree, Stat Tools, @Risk, QuickBooks, SAP, Magaya, Acelync, Oracle Applications, Concur and Avaya.
� Fluent in English & Spanish.
EXPERIENCE
ROIG LAWYERS, Deerfield Beach, FL 2014 to 2018
Roig Lawyers is a minority-owned litigation firm with a primary focus on insurance defense litigation for State Farm and other major insurance organizations.
Office Services Coordinator
Skillfully managed wide-range of office and support tasks, including accounts payable / accounts receivable and payroll processing. Leverage strong multitasking skills to handle customer service, data entry, inventory control, returns processing and purchasing. Respond to internal customer inquiries in person and over the phone; liaise with cross-functional teams in support of customer needs. Managed calendars for managers, including meetings, appointments, and travel arrangements.
� Coordinated all aspects of firm�s offices with 200+ attorneys and staff.
� Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).
� Oversaw six offices and facilitated vendor negotiations and managed agreements.
� Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments.
� Identified areas for improvement in policies, procedures, and business processes and delivered strategic recommendations to senior management on critical issues.
� Conversed with business owners and IT specialist to discover specific telecommunication needs.
� Excellent attention to detail that assists in inventory management, supply ordering, shipping and receiving.
LKQ CORPORATION, Pompano Beach, FL 2012 to 2014
LKQ Corporation is a leading provider of alternative and specialty parts to repair and accessorize automobiles and other vehicles. LKQ has operations in North America, Europe, and Taiwan.
Logistics Assistant
Provided logistical support to management. Perform all additional office related functions defined by management. Maintain accurate filing of shipment files both manual and electronic.
� Planned projects and worked with new supply strategies.
� Incident management (facilitate incident resolution, work with other emit support teams to restore service to SAP systems resulting from unplanned outages)
� Performed tasks associated with shipping and receiving products.
� Experienced in monitoring customer�s orders.
� Identified the need for repairs and maintenance of equipment.
� Tracked routine logistic transactions (truck, customer, and payment).
� Maintained clients� relations portfolios, from highly profitable customers to new customers.
� Scheduled an average of $10,000 to $100,000 shipment daily using ERP systems (SAP, or AS400)
� Maintained warehouse inventory (Barcode hardware and software), and ensured goods got shipped appropriately.
� Communicated with warehouse staff to ensure timely deliveries and incident reports.
BEAUTIFUL WINDOWS, Davie, FL 2009 to 2012
Beautiful Windows is a company with a full line of interior design services.
Assistant Manager
Responded and initiate client and vendor communication via email, and phone. Provided quotes to clients, managed project showroom calendar, generated sales, customer service and maintained all aspects of the business for the day to day functions.
� Reported directly to managing director in charge.
� Coordinated sales, and purchases exceeding monthly quota.
� Coordinated all operational aspects of a 2,500-square foot showroom with 10+ employees.
� Directly supervised staff of technicians and installers with weekly tasks.
� Promote a culture of continuous process improvement to ensure world-class operational performance.
� Corrected order errors, answered emails, updated order status, and other customer service duties.
� Assisted in negotiating rates with Truck/Air Freight/ UPS carriers for all phases of transportation and purchasing. Maintained records for freight payment Company.
� Interacted with upper management to provide specialized reports.
MOBILE MEDIA CORP, Davie, FL 2008 to 2009
Mobile Media Cellular Corporation is a privately held company in Davie, FL.
Categorized under Cell Phone Accessories. Current estimates show this company has annual revenue of $500,000 to $1 million.
Account Receivable
� Posted customer payments by recording cash, checks, and credit card transactions.
� Responsible for assigned aspects of the daily Accounts Receivable processes, including an accurate and timely application of receipts to Oracle, completing assigned tasks and working efficiently while consistently achieving objectives and deadlines.
� Worked closely with the rest of Finance to ensure consistency and best practice is developed and maintained across the function, proactively driving the ongoing improvement of business practices and performance across Finance. Reconciled and report discrepancies found in records.
� Took responsibility for the opening, organizing and distributing of the daily Finance post and arrange for the assistance of Accounts Receivable colleagues on days where there is a high volume of post. Provided a positive working environment and handled clients� issues appropriately and on time.
� Processed the daily cheque receipts, including scanning and accurately posting against invoices on the Oracle Receivables system. Communicated, executed and managed marketing and merchandising programs.
� Worked positively and communicated professionally across the team to make a useful contribution to team tasks.
GLANTZ & GLANTZ, Plantation, FL 2007 to 2008
Glantzlaw offers a full-service, one-stop law firm that incorporates more than 25 practice areas.
Customer Service
� Provided outstanding customer service.
� Establishing rapport with customers and directing matters to the specific area attorney.
� Helped company attain the highest customer service ratings (as determined by external auditors)�earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
CITY FURNITURE, Tamarac, FL 2005 to 2007
It is one of the largest home retailers in the state, with headquarters in Tamarac, Florida, and 17 showrooms.
Logistics/ Parts Department Representative
� Arranged shipments by examining destination, route, rate, delivery time; dispatches to carriers.
� Tracked and log information in the system.
� Verified merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
� Processed return entries and analyzed all inventory movement to minimize discrepancies and resolve any physical and credited inventory issues.
� Stock Control, location, and distribution.
� Coordinated & expedite requests, time-specific pickups and deliveries and other special requests.
EDUCATION
Broward College, Davie, FL
A.S, Supply Chain Management Operations.
Logistics & Transportation Certificate.
Florida Atlantic University
Certificate in Supply Chain.
CSCMP Fundamentals Certification in Supply Chain Management.
Western High School
High School Diploma.
EXTRACURRICULAR & VOLUNTEER ACTIVITIES
AYSO Volunteer, Weston, FL
Council of supply chain member
JULIAN GUTIERREZ
CAREER PROFILE
Experienced logistics professional and office administrator. Four years of experience working in customer service, warehousing, and logistics, along with strong knowledge of fundamental business principles. Often viewed to as a leader by coworkers and as guidance by new employees. Work history and educational background have helped me in developing an excellent understanding of all the aspects of supply chain, warehouse management, and office/customer management, including safety and reporting requirements. Recognized by managers, business partners, and others in authority positions as one who would be an effective team leader.
OPERATIONAL KNOWLEDGE
� Provided top-notch internal customer service for a large attorney firm by helping customers work through accounting, technical, and service issues.
� Ability to learn other areas outside SAP FI/CO like SAP Cloud systems
� Billing collections, reporting, budgeting and principals of forecasting using QuickBooks and other accounting software.
� Customer Obsessed � passionate about exceeding customers� expectations (internal and external)
� Document processing (import/export and accounts payable/receivable).
� Provided services for Facilities, procurement, event planning, travel arrangement, food services, and mail using Concur by SAP.
� Microsoft Office, Precision Tree, Stat Tools, @Risk, QuickBooks, SAP, Magaya, Acelync, Oracle Applications, Concur and Avaya.
� Fluent in English & Spanish.
EXPERIENCE
ROIG LAWYERS, Deerfield Beach, FL 2014 to 2018
Roig Lawyers is a minority-owned litigation firm with a primary focus on insurance defense litigation for State Farm and other major insurance organizations.
Office Services Coordinator
Skillfully managed wide-range of office and support tasks, including accounts payable / accounts receivable and payroll processing. Leverage strong multitasking skills to handle customer service, data entry, inventory control, returns processing and purchasing. Respond to internal customer inquiries in person and over the phone; liaise with cross-functional teams in support of customer needs. Managed calendars for managers, including meetings, appointments, and travel arrangements.
� Coordinated all aspects of firm�s offices with 200+ attorneys and staff.
� Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).
� Oversaw six offices and facilitated vendor negotiations and managed agreements.
� Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments.
� Identified areas for improvement in policies, procedures, and business processes and delivered strategic recommendations to senior management on critical issues.
� Conversed with business owners and IT specialist to discover specific telecommunication needs.
� Excellent attention to detail that assists in inventory management, supply ordering, shipping and receiving.
LKQ CORPORATION, Pompano Beach, FL 2012 to 2014
LKQ Corporation is a leading provider of alternative and specialty parts to repair and accessorize automobiles and other vehicles. LKQ has operations in North America, Europe, and Taiwan.
Logistics Assistant
Provided logistical support to management. Perform all additional office related functions defined by management. Maintain accurate filing of shipment files both manual and electronic.
� Planned projects and worked with new supply strategies.
� Incident management (facilitate incident resolution, work with other emit support teams to restore service to SAP systems resulting from unplanned outages)
� Performed tasks associated with shipping and receiving products.
� Experienced in monitoring customer�s orders.
� Identified the need for repairs and maintenance of equipment.
� Tracked routine logistic transactions (truck, customer, and payment).
� Maintained clients� relations portfolios, from highly profitable customers to new customers.
� Scheduled an average of $10,000 to $100,000 shipment daily using ERP systems (SAP, or AS400)
� Maintained warehouse inventory (Barcode hardware and software), and ensured goods got shipped appropriately.
� Communicated with warehouse staff to ensure timely deliveries and incident reports.
BEAUTIFUL WINDOWS, Davie, FL 2009 to 2012
Beautiful Windows is a company with a full line of interior design services.
Assistant Manager
Responded and initiate client and vendor communication via email, and phone. Provided quotes to clients, managed project showroom calendar, generated sales, customer service and maintained all aspects of the business for the day to day functions.
� Reported directly to managing director in charge.
� Coordinated sales, and purchases exceeding monthly quota.
� Coordinated all operational aspects of a 2,500-square foot showroom with 10+ employees.
� Directly supervised staff of technicians and installers with weekly tasks.
� Promote a culture of continuous process improvement to ensure world-class operational performance.
� Corrected order errors, answered emails, updated order status, and other customer service duties.
� Assisted in negotiating rates with Truck/Air Freight/ UPS carriers for all phases of transportation and purchasing. Maintained records for freight payment Company.
� Interacted with upper management to provide specialized reports.
MOBILE MEDIA CORP, Davie, FL 2008 to 2009
Mobile Media Cellular Corporation is a privately held company in Davie, FL.
Categorized under Cell Phone Accessories. Current estimates show this company has annual revenue of $500,000 to $1 million.
Account Receivable
� Posted customer payments by recording cash, checks, and credit card transactions.
� Responsible for assigned aspects of the daily Accounts Receivable processes, including an accurate and timely application of receipts to Oracle, completing assigned tasks and working efficiently while consistently achieving objectives and deadlines.
� Worked closely with the rest of Finance to ensure consistency and best practice is developed and maintained across the function, proactively driving the ongoing improvement of business practices and performance across Finance. Reconciled and report discrepancies found in records.
� Took responsibility for the opening, organizing and distributing of the daily Finance post and arrange for the assistance of Accounts Receivable colleagues on days where there is a high volume of post. Provided a positive working environment and handled clients� issues appropriately and on time.
� Processed the daily cheque receipts, including scanning and accurately posting against invoices on the Oracle Receivables system. Communicated, executed and managed marketing and merchandising programs.
� Worked positively and communicated professionally across the team to make a useful contribution to team tasks.
GLANTZ & GLANTZ, Plantation, FL 2007 to 2008
Glantzlaw offers a full-service, one-stop law firm that incorporates more than 25 practice areas.
Customer Service
� Provided outstanding customer service.
� Establishing rapport with customers and directing matters to the specific area attorney.
� Helped company attain the highest customer service ratings (as determined by external auditors)�earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
CITY FURNITURE, Tamarac, FL 2005 to 2007
It is one of the largest home retailers in the state, with headquarters in Tamarac, Florida, and 17 showrooms.
Logistics/ Parts Department Representative
� Arranged shipments by examining destination, route, rate, delivery time; dispatches to carriers.
� Tracked and log information in the system.
� Verified merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
� Processed return entries and analyzed all inventory movement to minimize discrepancies and resolve any physical and credited inventory issues.
� Stock Control, location, and distribution.
� Coordinated & expedite requests, time-specific pickups and deliveries and other special requests.
EDUCATION
Broward College, Davie, FL
A.S, Supply Chain Management Operations.
Logistics & Transportation Certificate.
Florida Atlantic University
Certificate in Supply Chain.
CSCMP Fundamentals Certification in Supply Chain Management.
Western High School
High School Diploma.
EXTRACURRICULAR & VOLUNTEER ACTIVITIES
AYSO Volunteer, Weston, FL
Council of supply chain member