Joshua Steffens
JOSHUA STEFFENS
• 960 Cherry Tree Rd, St Augustine, FL 30286 • ------------ • ------------
PROFESSIONAL EXPERIENCE
The Spice & Tea Exchange St Augustine, FL
IT Support Specialist Jan 2017-Feb 2018
Worked together with the Finance Director to bring the company’s IT support internal from an outsourced company and create a dedicated IT Department. The first phase of the transition was to establish ownership of the admin accounts, clear up all administrative/user account discrepancies, and to create a standardized system configuration for all workstations and the file server. The final phase of the transition was to establish a new Helpdesk to resolve technology support requests from the Corporate, Fulfillment, and 60 store locations. Once established, routine duties included: daily on-site and remote systems/peripheral analysis and reporting, and field and troubleshoot all technology service requests (software, hardware, and user administration). Additional responsibilities included: timeclock support, attending vendor and department meetings, maintaining software subscriptions, adjustments to user licensing, department related purchases, parts management, department equipment RMA’s, maintain monthly department budget, and submit expense reports. Projects included: implementing a new remote user’s VPN, Wi-Fi systems (Ubiquiti) analysis and repairs, hardware evaluation and upgrades, new phone vendor evaluation, and new phone system installation.
Gleneagles Country Club Delray Beach, FL
IT Technician Nov 2005-Dec 2017
Worked within the IT Department of a large Country Club maintaining the operation of all devices on the data and telecom networks within many departments at multiple on-property locations. The primary duties are as follows: software analysis, troubleshooting, and resolution, PC and printer analysis, troubleshooting, and resolution. Wired(Netgear) and wireless(Ubiquiti/Extreme) network administration, analysis, troubleshooting, and resolution. Server administration, analysis, troubleshooting, and resolution. Telecom analysis, troubleshooting, and resolution. Support is provided by phone, in-person, and remote access. Secondary includes: user accounts management, end user training, hardware procurement, new hardware installation, hardware upgrades, software installation, software upgrades, hardware maintenance, workstation imaging, cable testing, verifying, and termination, coordinate with vendor support, and virus/spyware removal. Additional tasks comprise of: departmental inventory, hardware/parts/software management, setup and tear-down A/V presentations, equipment and software research/purchasing, equipment RMA’s, attend department and vendor meetings, maintain operation of the employee time clocks, assist members with technical and non-technical issues, maintain the broadcast feed for two community television channels, liaison for the community’s contracted public Wi-Fi network, cabling and wireless access point design and coordinated installation, established the two most recent mfp service contracts, and coordinated two mfp fleet refreshes.
Print Doctor Broward County, FL
Printer Technician Apr 2005-Nov 2005
Functioned as the primary Print Doctor representative for on-site support of printers and fax machines for area HCA hospitals. Print Doctor has established a program, which provides service to South Florida HCA hospitals offering complete printer support. This support entails the installation of print cartridges, performing preventative maintenance, diagnosing and repairing printer and fax issues. As a new venture, responsibilities initially included establishing Print Doctor’s presence in the hospital by sharing information and working with departmental staff and inventorying all printers and fax machines within the hospital and then ordering cartridges for all types of machines represented. As an on-site technician, handle incoming phone calls and respond to any printer or fax machine problems. Once contacted, procedure is to go to the department, assess the problem, fix the problem, order parts as necessary, and document what was done. Managed inventory, and place orders for supplies, replacement parts, and cartridges. Maintained work orders, and pertinent paperwork necessary for billing.
JOSHUA STEFFENS
• 960 Cherry Tree Rd, St Augustine, FL 30286 • ------------ • ------------
Tech- Self Employed
Computer Consultant Oct 2001 – Apr 2005
Provided technical services to area businesses.
United Parcel Service Boynton Beach, FL
IT Support Technician (TSG. Level 1) May 1999 to Oct 2001
On-site IT support for the IT systems in a multi-client, 900-seat call center. Immediate responsibilities included: helpdesk responsibilities, coordinate with managers and supervisors on departmental issues, work on assigned projects, and execute opening or closing procedures and processes. Other activities control hardware and software inventories and maintenance, maintain department documentation, security badge administration and training, and trained new technicians.
B&A Manufacturing Company Riviera Beach, FL
Systems Administrator Apr 1998 to May 1999
Core responsibilities of the position were supporting an NT file/database server and 14 Windows 95/98 workstations. Included were: resolving hardware and software issues, new computer builds, recommending new equipment purchases, implementing upgrades, maintain data backups, setup new hubs, server and workstation relocation, new network cable runs, graphic design work, and provided technical support to the office personnel.
East Coast Laser and Computer Technology Stuart, FL
Laser Printer Technician Oct 1996 to Apr 1998
Provided in-house and on-site repair of laser printers and managed the toner cartridge re-manufacturing department which entailed product development, quality control, re-manufacturing cartridges, regulating inventory, ordering supplies, and training/supervising new technicians.
AREAS OF PROFICIENCY
HARDWARE
• Barcode Scanners • Cabling • Card Readers
• Copiers • Desktops • Label Printers
• Laptops • Mobile Devices • Printers
• Routers • Serial Peripherals • Servers
• Switches • USB Peripherals • Wireless
SOFTWARE
Applications
• Anti-virus/Malware • Cloud (Various) • Expense Reporting
• Firewall/ VPN • Imaging Utilities • Office (97 to 365)
• PBX (Cloud) • Project Management • Remote Access
Operating Systems
• Android • DOS • MAC OS (10)
• Server (NT to 2012, AD and Exchange) • Windows (3.11 to 10)
CERTIFICATION
CompTIA A+
EDUCATION
New England Institute of Technology WEST PALM BEACH, FL
Associates of Science in Computer Technology
GPA 3.5
JOSHUA STEFFENS
• 960 Cherry Tree Rd, St Augustine, FL 30286 • ------------ • ------------
PROFESSIONAL EXPERIENCE
The Spice & Tea Exchange St Augustine, FL
IT Support Specialist Jan 2017-Feb 2018
Worked together with the Finance Director to bring the company’s IT support internal from an outsourced company and create a dedicated IT Department. The first phase of the transition was to establish ownership of the admin accounts, clear up all administrative/user account discrepancies, and to create a standardized system configuration for all workstations and the file server. The final phase of the transition was to establish a new Helpdesk to resolve technology support requests from the Corporate, Fulfillment, and 60 store locations. Once established, routine duties included: daily on-site and remote systems/peripheral analysis and reporting, and field and troubleshoot all technology service requests (software, hardware, and user administration). Additional responsibilities included: timeclock support, attending vendor and department meetings, maintaining software subscriptions, adjustments to user licensing, department related purchases, parts management, department equipment RMA’s, maintain monthly department budget, and submit expense reports. Projects included: implementing a new remote user’s VPN, Wi-Fi systems (Ubiquiti) analysis and repairs, hardware evaluation and upgrades, new phone vendor evaluation, and new phone system installation.
Gleneagles Country Club Delray Beach, FL
IT Technician Nov 2005-Dec 2017
Worked within the IT Department of a large Country Club maintaining the operation of all devices on the data and telecom networks within many departments at multiple on-property locations. The primary duties are as follows: software analysis, troubleshooting, and resolution, PC and printer analysis, troubleshooting, and resolution. Wired(Netgear) and wireless(Ubiquiti/Extreme) network administration, analysis, troubleshooting, and resolution. Server administration, analysis, troubleshooting, and resolution. Telecom analysis, troubleshooting, and resolution. Support is provided by phone, in-person, and remote access. Secondary includes: user accounts management, end user training, hardware procurement, new hardware installation, hardware upgrades, software installation, software upgrades, hardware maintenance, workstation imaging, cable testing, verifying, and termination, coordinate with vendor support, and virus/spyware removal. Additional tasks comprise of: departmental inventory, hardware/parts/software management, setup and tear-down A/V presentations, equipment and software research/purchasing, equipment RMA’s, attend department and vendor meetings, maintain operation of the employee time clocks, assist members with technical and non-technical issues, maintain the broadcast feed for two community television channels, liaison for the community’s contracted public Wi-Fi network, cabling and wireless access point design and coordinated installation, established the two most recent mfp service contracts, and coordinated two mfp fleet refreshes.
Print Doctor Broward County, FL
Printer Technician Apr 2005-Nov 2005
Functioned as the primary Print Doctor representative for on-site support of printers and fax machines for area HCA hospitals. Print Doctor has established a program, which provides service to South Florida HCA hospitals offering complete printer support. This support entails the installation of print cartridges, performing preventative maintenance, diagnosing and repairing printer and fax issues. As a new venture, responsibilities initially included establishing Print Doctor’s presence in the hospital by sharing information and working with departmental staff and inventorying all printers and fax machines within the hospital and then ordering cartridges for all types of machines represented. As an on-site technician, handle incoming phone calls and respond to any printer or fax machine problems. Once contacted, procedure is to go to the department, assess the problem, fix the problem, order parts as necessary, and document what was done. Managed inventory, and place orders for supplies, replacement parts, and cartridges. Maintained work orders, and pertinent paperwork necessary for billing.
JOSHUA STEFFENS
• 960 Cherry Tree Rd, St Augustine, FL 30286 • ------------ • ------------
Tech- Self Employed
Computer Consultant Oct 2001 – Apr 2005
Provided technical services to area businesses.
United Parcel Service Boynton Beach, FL
IT Support Technician (TSG. Level 1) May 1999 to Oct 2001
On-site IT support for the IT systems in a multi-client, 900-seat call center. Immediate responsibilities included: helpdesk responsibilities, coordinate with managers and supervisors on departmental issues, work on assigned projects, and execute opening or closing procedures and processes. Other activities control hardware and software inventories and maintenance, maintain department documentation, security badge administration and training, and trained new technicians.
B&A Manufacturing Company Riviera Beach, FL
Systems Administrator Apr 1998 to May 1999
Core responsibilities of the position were supporting an NT file/database server and 14 Windows 95/98 workstations. Included were: resolving hardware and software issues, new computer builds, recommending new equipment purchases, implementing upgrades, maintain data backups, setup new hubs, server and workstation relocation, new network cable runs, graphic design work, and provided technical support to the office personnel.
East Coast Laser and Computer Technology Stuart, FL
Laser Printer Technician Oct 1996 to Apr 1998
Provided in-house and on-site repair of laser printers and managed the toner cartridge re-manufacturing department which entailed product development, quality control, re-manufacturing cartridges, regulating inventory, ordering supplies, and training/supervising new technicians.
AREAS OF PROFICIENCY
HARDWARE
• Barcode Scanners • Cabling • Card Readers
• Copiers • Desktops • Label Printers
• Laptops • Mobile Devices • Printers
• Routers • Serial Peripherals • Servers
• Switches • USB Peripherals • Wireless
SOFTWARE
Applications
• Anti-virus/Malware • Cloud (Various) • Expense Reporting
• Firewall/ VPN • Imaging Utilities • Office (97 to 365)
• PBX (Cloud) • Project Management • Remote Access
Operating Systems
• Android • DOS • MAC OS (10)
• Server (NT to 2012, AD and Exchange) • Windows (3.11 to 10)
CERTIFICATION
CompTIA A+
EDUCATION
New England Institute of Technology WEST PALM BEACH, FL
Associates of Science in Computer Technology
GPA 3.5