Joseph willis
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Joseph willis

Joseph Willis
Electronic/Mechanical Technician
Baltimore, MD
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Willing to relocate to: Washington, DC - Virgina - Maryland
Authorized to work in the US for any employer Work Experience
Physical Security Technician
Diebold Nixdorf - Baltimore, MD November 2017 to Present
Perform service on physical security devices, replacement of under-counter locks, drilling safety deposit box and safe locks.
Programming electronic combination locks, changing lock combinations, modifications of safe and AHD linkage and key duplication.
Field Service Technician
Bancsource Inc - Baltimore, MD February 2015 to November 2017
•Provided first line maintenance for ATMs,
•Performed repairs and preventive maintenance on a variety of financial equipment. •Provided service and customer support during field visits or dispatches.
•Managed all on site installation, repair, maintenance and test tasks on PC and PC peripheral equipment.
•Diagnosed errors or technical problems and determining proper solutions.
•Ability to troubleshoot, test, repair and service technical equipment.
Field Technician
Satellite Receivers Cash Depot Inc - Baltimore, MD June 2013 to July 2014
• Maintained and a sufficient inventory of replacement and spare parts of location and field equipment.
• Completed maintenance or complaints on scheduled Automated Teller Machines (ATMs).
• Managed funds and operation of Automated Teller Machines (ATMs).
• Performed troubleshooting and installations on Automated Teller Machines (ATMs) with help desk. • Maintained accurate records and prepared detailed reports.
• Installed and upgraded hardware and software on Automated Teller Machines (ATMs).
Education
Associate of Applied Science in Information Technology

ITT Technical Institute - Owings Mills, MD
September 2013 Skills
• Diagnose and replace defective components • Plan, coordinate, and implement network security measures • Design, configure, and test computer hardware, networking software and operating system software. • Monitor network performance • Proficient in Microsoft: Office, Word, Access, PowerPoint and Excel.• Able to effectively communicate written and verbally. • Organized and highly motivated. • Proven ability to work in union with staff, volunteers, and customers. • Able to work efficiently in fast- paced environments. • Creative, analytical, and detail-oriented. • Excellent customer service skills. (4 years)
Certifications/Licenses
Maryland Gaming License
August 2015 to September 2020