Joselyn Rivera
KEY SKILLS
? Team Leadership
? Process Improvement
? Business Continuity
? Tactfulness and Discernment
? Cross-functional Collaboration
? Communication
? Time Management
? Assess new processes
? Customer service
PROFILE
Experienced Administrator and customer service analyst who is eager to secure a position that will allow me to utilize my service and bilingual skills. My goal is to become a valuable and reliable resource to the next team I join while working on my personal and professional development.
EXPERIENCE
Branch Administrator
Canon Solutions America | HOUSTON, TX | June 2018 – October 2019
? Support Sales Director, Managers, and their respective sales team
? Review incoming sales orders for accuracy and company policy compliance
? Verify that all appropriate documentation is included with orders prior to processing, in order to expedite orders and enhance order processing efficiency to ensure highest level of customer satisfaction
? Update sales teams on new procedures, paper work, policies through email and regular meetings
? Work as a liaison between sales and the order management department
? Receive visitors, answer telephone inquiries, and dispose of routine matters to conserve assigned managements time
? Maintain adequate inventory levels of office supplies and all office personnel
? Perform other miscellaneous duties as required, including opening and distribution of mail, send FEDEX shipments, file records, and other similar or related work
? Perform various typing and clerical assignments from sales group including but not limited to proposals, letters, memos, sales quotes, power-point presentations, spreadsheets, reports, forecast
? Knowledgeable in software applications such as Oracle, Salesforce, Office 365 Pro Plus and Windows 10.
? Virtually assist and support other remote offices across Texas
? Assist with new hire on boarding for new employees
? Assist with budgeting and planning office events
TECHNICAL SKILLS
? Windows 10
? MS 0365
? Excel
? Access
? Word
? PowerPoint
? Oracle
? Salesforce
? Hoover’s
EXPERIENCE (CONTINUED)
Customer Service Senior Specialist
J.P Morgan Chase | HOUSTON, TX | 2016 - 2018
? Operated in high volume queues while providing personal banking needs such as account management, balance analyses, debit card discrepancies, customer education and account security.
? Assisted customers with documenting claims, submitting research cases for encoding errors, and missing transactions.
? Served as a liaison between third party companies and Corporate on consumer accounts.
? Assisted various departments such as credit card, auto, and mortgage.
? Provided Sr. training to new hire specialists through the peer coach developing program.
? Fluent in Microsoft Windows 7 and 10 Operating Systems as well as all Microsoft Office suites and tools.
? Assist with online technical support such as browser troubleshooting, password resets and various Level I issues.
? Met or lead team on scorecard goals, meeting adherence, call handling time, survey results and compliance with company policies and procedures.
Shift supervisor
Pinkberry| Houston, TX |2012- 2016
? Greeting customers in a professional and friendly manner.
? Serving and selling to a high volume of customers.
? Offering customers solutions in a friendly, confident and knowledgeable manner.
? Store operation duties such as stocking, cleaning, merchandising, etc.
? Training new hire employees
REFERENCES
Bruce Burns
Sales Director
Canon Solutions America
------------
Katrena Maynard
Manager
J.P Morgan Chase
------------
Lauren Semrinec
Supervisor
Canon Solutions America
------------ Daryl Forde
Store Manager
Pinkberry
------------
KEY SKILLS
? Team Leadership
? Process Improvement
? Business Continuity
? Tactfulness and Discernment
? Cross-functional Collaboration
? Communication
? Time Management
? Assess new processes
? Customer service
PROFILE
Experienced Administrator and customer service analyst who is eager to secure a position that will allow me to utilize my service and bilingual skills. My goal is to become a valuable and reliable resource to the next team I join while working on my personal and professional development.
EXPERIENCE
Branch Administrator
Canon Solutions America | HOUSTON, TX | June 2018 – October 2019
? Support Sales Director, Managers, and their respective sales team
? Review incoming sales orders for accuracy and company policy compliance
? Verify that all appropriate documentation is included with orders prior to processing, in order to expedite orders and enhance order processing efficiency to ensure highest level of customer satisfaction
? Update sales teams on new procedures, paper work, policies through email and regular meetings
? Work as a liaison between sales and the order management department
? Receive visitors, answer telephone inquiries, and dispose of routine matters to conserve assigned managements time
? Maintain adequate inventory levels of office supplies and all office personnel
? Perform other miscellaneous duties as required, including opening and distribution of mail, send FEDEX shipments, file records, and other similar or related work
? Perform various typing and clerical assignments from sales group including but not limited to proposals, letters, memos, sales quotes, power-point presentations, spreadsheets, reports, forecast
? Knowledgeable in software applications such as Oracle, Salesforce, Office 365 Pro Plus and Windows 10.
? Virtually assist and support other remote offices across Texas
? Assist with new hire on boarding for new employees
? Assist with budgeting and planning office events
TECHNICAL SKILLS
? Windows 10
? MS 0365
? Excel
? Access
? Word
? PowerPoint
? Oracle
? Salesforce
? Hoover’s
EXPERIENCE (CONTINUED)
Customer Service Senior Specialist
J.P Morgan Chase | HOUSTON, TX | 2016 - 2018
? Operated in high volume queues while providing personal banking needs such as account management, balance analyses, debit card discrepancies, customer education and account security.
? Assisted customers with documenting claims, submitting research cases for encoding errors, and missing transactions.
? Served as a liaison between third party companies and Corporate on consumer accounts.
? Assisted various departments such as credit card, auto, and mortgage.
? Provided Sr. training to new hire specialists through the peer coach developing program.
? Fluent in Microsoft Windows 7 and 10 Operating Systems as well as all Microsoft Office suites and tools.
? Assist with online technical support such as browser troubleshooting, password resets and various Level I issues.
? Met or lead team on scorecard goals, meeting adherence, call handling time, survey results and compliance with company policies and procedures.
Shift supervisor
Pinkberry| Houston, TX |2012- 2016
? Greeting customers in a professional and friendly manner.
? Serving and selling to a high volume of customers.
? Offering customers solutions in a friendly, confident and knowledgeable manner.
? Store operation duties such as stocking, cleaning, merchandising, etc.
? Training new hire employees
REFERENCES
Bruce Burns
Sales Director
Canon Solutions America
------------
Katrena Maynard
Manager
J.P Morgan Chase
------------
Lauren Semrinec
Supervisor
Canon Solutions America
------------ Daryl Forde
Store Manager
Pinkberry
------------