Jordan Nelson's Resume
Jordan T. Nelson
OBJECTIVE
I am an ambitious and energetic young professional with over 6 years of internal and external Customer Service experience. I am seeking the opportunity to further my education, as well as to utilize and apply my countless talents, skills, and knowledge.
SUMMARY OF QUALIFICATIONS
� Effectual, interpersonal leader with strong analytical, research, reconciliation, oral and written communication skills
� Extensive background in diverse, compliance-focused, customer-centered environments
� Demonstrated ability to support clients, build consensus and exceed desired results
WORK EXPERIENCE
Itasca Bank & Trust Itasca, Illinois October 2018- Present
Bank teller
� Successfully handles over 10,000 in cash daily
� Assists with procurement orders, credit cards, and loan payments
� Provides outstanding customer service and financial support to account holders
The Media Gateway Conway, Arkansas May 2018- August 2018
Production Assistant
� Skills such as flexibility, organization, and quick decision making are needed to ensure that the various expectations of the role are met
� Works hand in hand with producer and by other film/television production staff to assist wherever needed
� Performs general office administration, coordinates lunches, dinners, and transportation reservations, answers telephones, files paperwork, enters data, scans, and dispenses production paperwork
� Acts as a courier; ensures that the set is clean, distributes call sheets, health and safety notices and other paperwork.
Home Depot Conway, Arkansas July 2017 � August 2018
Sales Consultant
? Provides excellent customer service
? Utilizes telecommunication skills to manage orders, process transactions and assess customer reviews
? Exceeds daily and monthly service level and quality goals on a consistent basis
? Licensed to drive and operate multiple lifting machines; order picker, pallet jack, electric ladder, electronic pallet jack
Simmons Bank Little Rock, Arkansas Aug. 2016 - Feb. 2017
Bank Teller
? Provided outstanding customer service and financial support to account holders
? Assisted with procurement orders, credit card, and loan plans
? Successfully managed over $10,000 daily
? Performed daily vault holding audits exceeding $50,000 to ensure state and federal banking compliance regulations were attained
? Exceeded daily and monthly service level and quality goals on a consistent basis
? Maintained a clean and organized bank drive through
Dillard�s Incorporated North Little, Arkansas Oct. 2014 - Aug. 2016
Men�s Specialist
? Provided superb customer service through advisement and exceptional face to face customer interactions
? Assisted and arranged for customers to receive every piece of merchandise they requested
? Successfully performed revenue audits and balanced cash register in a daily basis
? By applying knowledge, training and skills, I lead the company to accumulate over $100,000 in sales
? Conducted daily inventory audits
? Exceeded daily and monthly service level and quality goals on a consistent basis
SKILLS AND ACTIVITIES
? Proficient in Microsoft Suite, Adobe Photoshop, Adobe Lightroom, Adobe Audio
? Proven ability to leverage social media (Twitter, Instagram, Facebook), and use as an advertisement tool
? Fluent in Television camera operation and the use of camera equipment such as T5i, T2i, DSLR
? Proactively leads and engages peers, classmates, professors and management team
? Exceptional written, verbal and non-verbal communication skills
? Worked hand in hand with peers, classmates, professors and management team to ensure that team strategy, workflow and expectations were with University, Process and Business and goals.
? Successfully prioritizes and makes quality decisions regarding customer transactions.
? Masterfully performs in a fast-paced environment and work well under pressure
? Skillfully applies transferrable skills and knowledge to ensure adequately supporting professional, as well as personal goals
? Black Male Achievement Challenge Organization
? Alpha Phi Alpha Fraternity Incorporated
? University of Central Arkansas Channel 6 News Anchor and Producer
EDUCATION
University of Central Arkansas, BA Broadcast Journalism / Family & Consumer Science Aug. 2015- Aug. 2018
University of Arkansas Little Rock Aug. 2014 - May 2015
Henderson State University Aug 2013 - May 2014
REFERENCES
Jeremy Downs,------------, Center Hill Track & Field Coach
Kim West,------------, Corporate Attorney
Lloyd Stallings,------------, Senior Business Manager Fannie Mae
Jaquarius Wilson,------------, MSU Athletic Marketing Dept.
Jordan T. Nelson
OBJECTIVE
I am an ambitious and energetic young professional with over 6 years of internal and external Customer Service experience. I am seeking the opportunity to further my education, as well as to utilize and apply my countless talents, skills, and knowledge.
SUMMARY OF QUALIFICATIONS
� Effectual, interpersonal leader with strong analytical, research, reconciliation, oral and written communication skills
� Extensive background in diverse, compliance-focused, customer-centered environments
� Demonstrated ability to support clients, build consensus and exceed desired results
WORK EXPERIENCE
Itasca Bank & Trust Itasca, Illinois October 2018- Present
Bank teller
� Successfully handles over 10,000 in cash daily
� Assists with procurement orders, credit cards, and loan payments
� Provides outstanding customer service and financial support to account holders
The Media Gateway Conway, Arkansas May 2018- August 2018
Production Assistant
� Skills such as flexibility, organization, and quick decision making are needed to ensure that the various expectations of the role are met
� Works hand in hand with producer and by other film/television production staff to assist wherever needed
� Performs general office administration, coordinates lunches, dinners, and transportation reservations, answers telephones, files paperwork, enters data, scans, and dispenses production paperwork
� Acts as a courier; ensures that the set is clean, distributes call sheets, health and safety notices and other paperwork.
Home Depot Conway, Arkansas July 2017 � August 2018
Sales Consultant
? Provides excellent customer service
? Utilizes telecommunication skills to manage orders, process transactions and assess customer reviews
? Exceeds daily and monthly service level and quality goals on a consistent basis
? Licensed to drive and operate multiple lifting machines; order picker, pallet jack, electric ladder, electronic pallet jack
Simmons Bank Little Rock, Arkansas Aug. 2016 - Feb. 2017
Bank Teller
? Provided outstanding customer service and financial support to account holders
? Assisted with procurement orders, credit card, and loan plans
? Successfully managed over $10,000 daily
? Performed daily vault holding audits exceeding $50,000 to ensure state and federal banking compliance regulations were attained
? Exceeded daily and monthly service level and quality goals on a consistent basis
? Maintained a clean and organized bank drive through
Dillard�s Incorporated North Little, Arkansas Oct. 2014 - Aug. 2016
Men�s Specialist
? Provided superb customer service through advisement and exceptional face to face customer interactions
? Assisted and arranged for customers to receive every piece of merchandise they requested
? Successfully performed revenue audits and balanced cash register in a daily basis
? By applying knowledge, training and skills, I lead the company to accumulate over $100,000 in sales
? Conducted daily inventory audits
? Exceeded daily and monthly service level and quality goals on a consistent basis
SKILLS AND ACTIVITIES
? Proficient in Microsoft Suite, Adobe Photoshop, Adobe Lightroom, Adobe Audio
? Proven ability to leverage social media (Twitter, Instagram, Facebook), and use as an advertisement tool
? Fluent in Television camera operation and the use of camera equipment such as T5i, T2i, DSLR
? Proactively leads and engages peers, classmates, professors and management team
? Exceptional written, verbal and non-verbal communication skills
? Worked hand in hand with peers, classmates, professors and management team to ensure that team strategy, workflow and expectations were with University, Process and Business and goals.
? Successfully prioritizes and makes quality decisions regarding customer transactions.
? Masterfully performs in a fast-paced environment and work well under pressure
? Skillfully applies transferrable skills and knowledge to ensure adequately supporting professional, as well as personal goals
? Black Male Achievement Challenge Organization
? Alpha Phi Alpha Fraternity Incorporated
? University of Central Arkansas Channel 6 News Anchor and Producer
EDUCATION
University of Central Arkansas, BA Broadcast Journalism / Family & Consumer Science Aug. 2015- Aug. 2018
University of Arkansas Little Rock Aug. 2014 - May 2015
Henderson State University Aug 2013 - May 2014
REFERENCES
Jeremy Downs,------------, Center Hill Track & Field Coach
Kim West,------------, Corporate Attorney
Lloyd Stallings,------------, Senior Business Manager Fannie Mae
Jaquarius Wilson,------------, MSU Athletic Marketing Dept.